Suburban Chrysler Dodge Jeep Ram of Farmington Hills

New lease vehicle We worked with Dianne Marshall. She worked tirelessly until my wife was satisfied. I would recommend dealing with Surburban and Dianne again. I plan We worked with Dianne Marshall. She worked tirelessly until my wife was satisfied. I would recommend dealing with Surburban and Dianne again. I plan to lease my next car through them. More

Great experience! I had never shopped for a car on my own and had not purchased a car in over 14 years. I was a little apprehensive to walk into a dealership. I was g I had never shopped for a car on my own and had not purchased a car in over 14 years. I was a little apprehensive to walk into a dealership. I was greeted by Diane Marshall who immediately made me feel comfortable. She took a lot of time answering my questions and explaining different options. It was important for me to keep the price low. I felt very comfortable that Diane gave me the best deal that she could. She was knowledgeable, experienced and personable. More

Incredible Experience! Suburban CDJR has gained a forever customer in me! Prior to visiting Suburban CDJR, I thought my situation looked bleak and a favorable outcome could Suburban CDJR has gained a forever customer in me! Prior to visiting Suburban CDJR, I thought my situation looked bleak and a favorable outcome could not be accomplished, but I tried anyway and I am glad that I did. I have been through the car buying experience multiple times and this has been, by far the BEST. First off, Cher was the most down to earth individuals I have ever encountered in auto sales. She was upfront, genuine and honest. Those traits, along with her friendly & caring personality are what made the overall experience as great as it was. There was no pressure to buy a vehicle I did not want and to me, that is what garners a customer. I would recommend Suburban CDJR in a heartbeat, Thank you again! More

Lack of communication and follow up - Not Customer Friendly I am very disappointed with my first (and only) experience with Suburban Chrysler/Jeep of Farmington Hills. I recently found the pre-owned Jeep Wrang I am very disappointed with my first (and only) experience with Suburban Chrysler/Jeep of Farmington Hills. I recently found the pre-owned Jeep Wrangler AEV that I had been looking for. After working with the finance team, pre-owned cars and pre-owned manager I had secured the vehicle that I had planned to buy. I offered a down payment to secure this vehicle, but was told it was not necessary. Knowing I was going to be out of town for business they simply sold the vehicle for actually more than a $1,000 less than for what I had agreed to pay. I was shocked that eve after an offer of a down payment they sold it. I understand the auto business and have purchased many vehicles (actually 4 from Suburban Collection). I expected some professional courtesy. I actually sent the Dealership GM - Bob MacKenzie a thank you note for his teams willingness to work with me on this sale and the help they had provided. I sent copies of this note to the finance manager, used cars manager, and sales person. NOT ONE thank you or call that I had received. I was shocked even after the loss of the vehicle I had selected and went through the finance process they never proactively called me nor did they work with me to find another vehicle. They NEVER called to look for additional options. Ironically I went to Suburban Collection TROY and purchased a new car without any hassle. Amazing they sales team was oblivious as to how to work with a customer to find an alternative vehicle and let a customer walk away. Still no word from Bob today, amazing! More

A GREAT SHOPPING EXPERIENCE! Ask for Omar Abbo at Suburban CDJR. I have dealt with many sales agents in forty years of car shopping; this was a pleasant surprise. A trusted friend Ask for Omar Abbo at Suburban CDJR. I have dealt with many sales agents in forty years of car shopping; this was a pleasant surprise. A trusted friend recommended that I see Omar before I made a deal. No pressure, he answered all of my questions and beat my best price quotation. Omar had my 2015 Jeep Grand Cherokee prepped and I drove my new car home the same day. It's nice to know that honesty, integrity and professionalism exist. Thank you Omar Abbo; you are the best! Jerry K More

Excellent sales experience I had already done some shopping around for a new truck before visiting Suburban Chrysler. I knew what I wanted and they offered me a deal that made I had already done some shopping around for a new truck before visiting Suburban Chrysler. I knew what I wanted and they offered me a deal that made my decision to lease my Ram Truck from Suburban and easy choice. I received excellent sale service from Andrew Abbo and would recommend Suburban and Andrew to anyone in the market for a new vehicle. More

Great sales person , Very helpful Very thankful to Bryan getting me best deal . It was my first visit to Dodge dealer . Very patiently he answered all my questions / concerns . I wou Very thankful to Bryan getting me best deal . It was my first visit to Dodge dealer . Very patiently he answered all my questions / concerns . I would definitely recommend suburban Farmington hills. More

Amazing Experience Buying our new Jeep Renegade was an amazing experience. Straight forward pricing and willingness to work with us on the trade-in made this a great da Buying our new Jeep Renegade was an amazing experience. Straight forward pricing and willingness to work with us on the trade-in made this a great day. I've never before had a dealer LOOK for ways to save us money! Thanks to the entire Suburban crew for a wonderful sale. More

Overall excellent It was my first visit to this dealer and I was very impressed. The salespeople were very friendly and helpful. When I went in, I was just looking, h It was my first visit to this dealer and I was very impressed. The salespeople were very friendly and helpful. When I went in, I was just looking, however, I ended up buying a Jeep, and I'm glad I did? I really love it! More