Suburban Chrysler Dodge Jeep Ram of Farmington Hills

Great and friendly service Terri Young! amazing customer service, she delivered my truck on time with more options then I asked for. Thanks Terri you will get lots of referral Terri Young! amazing customer service, she delivered my truck on time with more options then I asked for. Thanks Terri you will get lots of referrals More

Shady Dealings are Done here 1 star is too much for this review honestly. We went in to test drive a black Dodge Ram 1500 truck about noon today. We had sat in the truck, basicall 1 star is too much for this review honestly. We went in to test drive a black Dodge Ram 1500 truck about noon today. We had sat in the truck, basically stalked it for a while before someone came to help us with it. In that time, there was another gentleman who came to look at it as well while we were waiting for the keys for a test drive. We were helped by Caselle and we took it for a test drive. We loved it and came back to the dealer and immediately put the deposit down to hold the truck for 48 hours for us while we went to a few other appointments we had for test drives. When we called back to see about the trade in and the pricing on the truck, the manager (through the sales rep) tried to push us into another truck like the one we drove but not in the color we wanted because we were told the manager wanted to sell the black one to the other customer and sell 2 trucks that day (I assume the other man did not want the white one either). They close in 6 minutes (5pm) and we have not heard back from them about whether or not they were going to go with us for the black truck or not... which remember that we had paid a deposit to hold it so no one else could buy it out from under us. Not sure if it was a friend of his, the manager wanted to make the commission on it or what, but that was horrible customer service and everyone should know what kind of shady deals are being done at this dealer. Too bad because we really liked the truck and I was thinking of buying a second vehicle there soon. More

Awesome new car experience! I walked in after getting unhappy service from Holzer Ford across the street. I was greeted by Wyman Stewart and all I had to do is tell him what I wa I walked in after getting unhappy service from Holzer Ford across the street. I was greeted by Wyman Stewart and all I had to do is tell him what I wanted to pay and he did the rest. I purchased a car I didn't even think was possible. He took a lot of time showing me options I could pick and although I though I couldnt lease because of the miles I put on my car - I was wrong. He got me into an awesome car with a higher milage lease under what I wanted to pay. He also took the time to show me the details in the car and I felt like I could call him anytime after if I had any questions. I like that the dealership is clean, staff is friendly and the service area seems easy to use and very clean as well. I would highly recommend both the dealership and Wyman. He was the awesome to work with! More

My experience in buying a new Jeep at Suburban Diane Marshall made my experience in getting a new car very easy. She took care of everything and worked until I was satisfied that I had gotten the Diane Marshall made my experience in getting a new car very easy. She took care of everything and worked until I was satisfied that I had gotten the best price possible. I would recommend Surburban Jeep to all my friends and family and especially, dealer Diane Marshall for her most capable and professional manner. More

They Made it Happen I went in looking for a specific vehicle. When I realized that the one I thought I wanted was not exactly what I liked, Anton Poe and the team took th I went in looking for a specific vehicle. When I realized that the one I thought I wanted was not exactly what I liked, Anton Poe and the team took the time to show me other options. In the end the price is what I was really looking for, which they delivered, and I have a beautiful vehicle to go with it! More

Returning Leasee service Dianne was accessible and very efficient. She answered all our questions and made the finding the right car and leasing process a very smooth one. W Dianne was accessible and very efficient. She answered all our questions and made the finding the right car and leasing process a very smooth one. We enjoyed working with her and will return to her as needed. More

New Car My experience at the dealership was excellent. They did everything they could to make me feel comfortable. Even though I was there for six hours due t My experience at the dealership was excellent. They did everything they could to make me feel comfortable. Even though I was there for six hours due to paperwork needed on my end, my salesman, Corey Worthen made sure I had food and a beverage. He was straight forward and prompt with making this deal as smooth as possible. The only problem I had was the detail work done. The inside was poorly cleaned, almost like they never cleaned it but the outside was fine. I would definitely return for another car but I would make sure my car was detailed correctly. More

pleasant experience Nick Van Dike made my experience extremely pleasant and painless. He went ABOVE and BEYOND what I would expect especially when dealing with an out of Nick Van Dike made my experience extremely pleasant and painless. He went ABOVE and BEYOND what I would expect especially when dealing with an out of state sale. He worked with me on getting a fair price for the vehicle and arranged for a rental car to be available for me to use while I was in town. He even picked me and my family up at the airport and drove us back to the dealership. I was taking possession of my car on a Saturday, when he was not working, and yet he still came in to make sure everything went smoothly. I only wish I lived closer (than the 700 miles I am) so that I could continue to use this dealer to service my vehicle. Thank you so much for making this purchase so smooth and uneventful. More

Excellent People Person I cannot say enough about the way Roger handled my Town & Country deal. He got me the price I wanted and then some. Roger made me very comfortable a I cannot say enough about the way Roger handled my Town & Country deal. He got me the price I wanted and then some. Roger made me very comfortable and took the pain out of looking for a car. Very calm and happy person that made the deal more like a couple friends talking about a car then trying to actually sell me on one. Listened to what I needed and came up with a great deal. He was very knowledgeable about the cars they have and answered all my questions. Very happy with the service I got. Thanks Roger!! More