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Suburban Chrysler Dodge Jeep Ram of Farmington Hills
Farmington Hills, MI
1,576 Reviews
If you're looking for an auto dealership that can serve your automotive needs, we want to provide you a list of reasons our customers tell us that they come to Suburban Chrysler Dodge Jeep Ram of Farmington Hills.
Professional, certified sales staff - Chrysler Dodge Jeep Ram has certified our sales staff and the National Automotive Dealers Association has accredited our staff in the best communications practices and ethical treatment of customers.
Largest Chrysler Dodge Jeep Ram dealer in the area - Suburban Chrysler Dodge Jeep Ram of Farmington Hills is the Chrysler Dodge Jeep Ram sales volume leader in the area and we think our focus on customer satisfaction is the primary reason.
Easily accessed location - Located on W. 10 Mile Rd.,in Farmington Hills, we make it very easy to get to our facility from I-275 or I-69/696.
Free Wi-Fi - We provide free Wi-Fi access for all our customers to use all your electronic devices while you're waiting for service to be performed.
Family-owned business - The Fischer family has owned car dealerships since the 1950's and Suburban Chrysler Dodge Jeep Ram is proud to be part of the Suburban Collection dealership group, all striving to maintain the same levels of superior customer satisfaction and service. This customer service perspective has allowed the Suburban Collection to grow to one of the largest dealer groups in the nation.
Over 1,700* used cars in stock - Being part of the Suburban Collection of dealers, our metro Detroit based dealership has plenty of used cars on-site and access to over 1,700 other vehicles in the metro Detroit area.
Experienced service department - Our technicians have been trained to work specifically on Chrysler Dodge Jeep Ram vehicles and have knowledge, background and hands-on experience like no other general mechanics in the area. Our ASE certified and factory trained technicians and service advisors can also provide a free multi-point vehicle inspection with every service!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 10:00 AM - 4:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
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Showing 1,579 reviews
April 03, 2015
Great Experience! Terri Young is a pleasure to work with! Our family has leased 4 vehicles with her, We have recommended Terri to our friends who all loved working with Terri Young is a pleasure to work with! Our family has leased 4 vehicles with her, We have recommended Terri to our friends who all loved working with her. More
by Penny
Employees Worked With
Terri Young, Teddy Salazar
April 01, 2015
Wonderful Experience I've always purchased vehicles in the past and was curious about leasing this time around. As this would be my first time leasing a vehicle, I was fu I've always purchased vehicles in the past and was curious about leasing this time around. As this would be my first time leasing a vehicle, I was full of questions and concerns and Roger took the time to answer all of them and was eager to share and explain the benefits of leasing. What stood out the most to me was that I wasn't able to get to the dealership until an hour or so before close at 9pm, however Roger and Gary (and others) stayed well past closing time on their already extended-hours day to take care of me so I would be able to get into the vehicle I wanted with the added options I wanted and have everything ready to go for when it was time for me to come pick up my new vehicle. I didn't feel rushed at any time during the whole process. I am a proud new owner (lessee) of a new RAM 1500 and I love it. Thank you to the fantastic team over at Suburban of Farmington Hills for making me feel at ease with your hospitality. More
by Kristina F.
April 01, 2015
Great Experience! My name is Ed Eastman. I leased a new Chrysler 200S. My salesman, Nick Van Dike made it a great and easy process. He was knowledgeable , provided test My name is Ed Eastman. I leased a new Chrysler 200S. My salesman, Nick Van Dike made it a great and easy process. He was knowledgeable , provided test cars, and facilitated the paperwork and financing so that in no time at all I was driving away in a great new car. I highly recommend Nick and the Suburban dealership. More
by Ed Eastman
Employees Worked With
Gary Conley, Nick Van Dike
March 30, 2015
Good experience Diane is always helpful and easy to do business with. This is 3rd or 4th vehicle I've leased from her and likely not the last Diane is always helpful and easy to do business with. This is 3rd or 4th vehicle I've leased from her and likely not the last More
by Shosrs83
Employees Worked With
March 29, 2015
Top Notch Experience Upon arrival at Suburban Chrysler Dodge Jeep Ram of Farmington Hills, I met salesperson Scott Shawbitz and from the beginning of my experience to the Upon arrival at Suburban Chrysler Dodge Jeep Ram of Farmington Hills, I met salesperson Scott Shawbitz and from the beginning of my experience to the final pick-up of my new Chrysler 200C Scott treated me like family and didn't give me the indication that I was just another customer. Scott was extremely thorough in explaining all of my options and even contacted me after the sale was completed to ensure my satisfaction. Scott worked diligently to ensure I received the best possible deal and didn't hide anything from me. I recommend anyone looking for a new vehicle to not only visit Suburban Chrysler Dodge Jeep Ram of Farmington Hills, but to ask for Scott for assistance. I also dealt with Sales Manager Rob Love who also helped explain all of my financial options with me and just like Scott was extremely patient and helpful and made sure I understood all of my options before I signed anything. Both of these gentlemen are excellent at what they do and in my opinion I received "TOP NOTCH" customer service! More
by Craig
March 26, 2015
Great all around service Diane Marshall took care of every possible detail of my lease making it incredibly easy and enjoyable. She applied all possible rebates and got me the Diane Marshall took care of every possible detail of my lease making it incredibly easy and enjoyable. She applied all possible rebates and got me the best deal possible. I am thrilled. More
by Monica
Employees Worked With
March 26, 2015
Excellent Experience Extremely satisfied with this dealership, especially our Sales and Leasing Consultant, Brad Marshall. We closed our Jeep Cherokee deal with Brad Mars Extremely satisfied with this dealership, especially our Sales and Leasing Consultant, Brad Marshall. We closed our Jeep Cherokee deal with Brad Marshall within 24 hours after notifying him of our desire to lease a new Jeep even though the Jeep we wanted had to obtained from another dealership some miles away. Our new Jeep Cherokee is the third new vehicle leased through Brad Marsall. More
by Charles
Employees Worked With
Brad Marshall
March 25, 2015
Great car buying experience! Though we have a quite a few closer Chrysler Dodge Jeep Ram dealerships to our location, we continue to make the drive to Suburban in Farmington Hills Though we have a quite a few closer Chrysler Dodge Jeep Ram dealerships to our location, we continue to make the drive to Suburban in Farmington Hills to work with Brad Marshall. We know we are getting a great deal every time. Brad has gone the extra mile for our small business every single time. If you are looking for an honest, knowledgeable sales person this is your guy. More
by VWMC9501
Employees Worked With
Brad Marshall
March 24, 2015
Awesome Experience! I was shopping around the area for comparable cars on a list I put together and wandered into the Suburban Chrysler/Dodge/Jeep dealership. I work in t I was shopping around the area for comparable cars on a list I put together and wandered into the Suburban Chrysler/Dodge/Jeep dealership. I work in the area and honestly could have dressed better, but Roger nearly beat me to the door to come talk to me. He asked me what I was in the market for and the Challenger I had been considering was five feet away from us. My situation was I could pretty much get a discount on everything I wanted besides that car, but liked the initial conversation with Roger and told him I would bring my fiancé back that night. When I came back that night Roger sat down with myself and my fiancé and pretty much just had a conversation. We looked everything over and I realized the car was a great value compared to what I was looking at. The other sales team members and the store manager spent time with us as well as the environment at Suburban is very friendly and unique. I purchased the vehicle and while I was getting situated Roger had some potential buyers come in. Being in sales I knew he was in a jam, but he followed through making sure I understood how to use the functions of my vehicle and missed out on another potential opportunity. When I went back to get my plate Gary from finance let me know they found a lower interest rate for me and we did my paperwork over to adjust to the lower rate. Roger and the entire Suburban Team are awesome! I appreciate Roger was well researched and outclassed every sales member of the competition I met with that day. Some of these being "exclusive dealers with exclusive sales people", but when I talked to them assumed they would talk me down from a higher trim level to another as they didn't think it was a good fit for me. I appreciate Roger's help and will recommend my network to see him as well! More
by Jackson
March 23, 2015
Best person to work with Roger was one of the best sales persons to have ever been dealt with by myself and my wife. This being my 5th car now since I have been driving. Roge Roger was one of the best sales persons to have ever been dealt with by myself and my wife. This being my 5th car now since I have been driving. Roger made it evident that he was not just there to make a commission but also to help people out. Stayed extra long to make sure we got exactly what we wanted and that we got the price that worked well for us. We have dealt with others in the past that we liked but they were no where near the service and professionalism that we got from Roger Bacon C. Bartlett More
by Tello
Employees Worked With
