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Suburban Chrysler Dodge Jeep Ram of Farmington Hills
Farmington Hills, MI
1,596 Reviews
If you're looking for an auto dealership that can serve your automotive needs, we want to provide you a list of reasons our customers tell us that they come to Suburban Chrysler Dodge Jeep Ram of Farmington Hills.
Professional, certified sales staff - Chrysler Dodge Jeep Ram has certified our sales staff and the National Automotive Dealers Association has accredited our staff in the best communications practices and ethical treatment of customers.
Largest Chrysler Dodge Jeep Ram dealer in the area - Suburban Chrysler Dodge Jeep Ram of Farmington Hills is the Chrysler Dodge Jeep Ram sales volume leader in the area and we think our focus on customer satisfaction is the primary reason.
Easily accessed location - Located on W. 10 Mile Rd.,in Farmington Hills, we make it very easy to get to our facility from I-275 or I-69/696.
Free Wi-Fi - We provide free Wi-Fi access for all our customers to use all your electronic devices while you're waiting for service to be performed.
Family-owned business - The Fischer family has owned car dealerships since the 1950's and Suburban Chrysler Dodge Jeep Ram is proud to be part of the Suburban Collection dealership group, all striving to maintain the same levels of superior customer satisfaction and service. This customer service perspective has allowed the Suburban Collection to grow to one of the largest dealer groups in the nation.
Over 1,700* used cars in stock - Being part of the Suburban Collection of dealers, our metro Detroit based dealership has plenty of used cars on-site and access to over 1,700 other vehicles in the metro Detroit area.
Experienced service department - Our technicians have been trained to work specifically on Chrysler Dodge Jeep Ram vehicles and have knowledge, background and hands-on experience like no other general mechanics in the area. Our ASE certified and factory trained technicians and service advisors can also provide a free multi-point vehicle inspection with every service!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 10:00 AM - 4:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
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Showing 1,596 reviews
May 23, 2014
Patrick Wallington I had a wonderful experience while trying to find the perfect vehicle. Patrick was very helpful, friendly and worked very hard to find the right vehic I had a wonderful experience while trying to find the perfect vehicle. Patrick was very helpful, friendly and worked very hard to find the right vehicle and to get the right price for my husband and I. I love our new vehicle and would love to come back in the future. I will most certainly tell everyone I know who is looking for a new car to come to suburban Chrysler. It was one of the nicest dealerships that I have been to, and I finally found a dealer that listened to all my needs and made everything enjoyable. More
by awall18
May 23, 2014
Chrysler 200 First of all I showed up to the dealership A half hour before it opened when Robert bell showed up early to find me walking around. Robert's amazing s First of all I showed up to the dealership A half hour before it opened when Robert bell showed up early to find me walking around. Robert's amazing service, also with it being my first car purchase from a dealership, made sure it wouldn't be my last. More
by Mr.E
Employees Worked With
robert k. bell, Robert Bell
May 22, 2014
Jeep liberty Patrick was great. Very good customer service he conitinuosly made sure i was happy with my choice and made sure all of my questions were answered. I Patrick was great. Very good customer service he conitinuosly made sure i was happy with my choice and made sure all of my questions were answered. I am very happy with my car! More
by Ashleytaylorr
Employees Worked With
Patrick wallington
April 22, 2014
Great Experience I came to the dealership expecting the worse. I have a very poor credit score. Under 600 to be honest and have experienced nightmare after nightmare f I came to the dealership expecting the worse. I have a very poor credit score. Under 600 to be honest and have experienced nightmare after nightmare for the past few years at " Every other dealership " I have visited. All other dealerships told me one thing on the phone and after wasting my day visiting these other car lots and leaving without a vehicle and a few more gray hairs as well as a strong resentment for car salesmen. Robert Bell was nothing of the sort. He was extremely helpful and pleasant. He got me into a beautiful Chrysler 200 within a half hour and no drama or hassell . He kept his word from our phone conversation and Dan Hamet worked his finance magic and got me a deal considering he didn't have much to work with as far as my credit history. All in all, These guys do what others say they will do and never come through on their promises. Robert and Dan have made me a customer for life and anyone I know who is in the market will be referred to them. Thank you guys and I hope anyone reading this will visit these guys for all your future car needs. Thanks again. More
by vaughnsexton
Employees Worked With
dan hamet, Robert Bell
April 02, 2014
I purchased a 2014 Chrysler 200 Limited S. This is the third vehicle I have purchased from Elliot in the last 3 1/2 years. I can honestly say in all my years of buying cars, Elliot was the first to treat third vehicle I have purchased from Elliot in the last 3 1/2 years. I can honestly say in all my years of buying cars, Elliot was the first to treat me like a friend and not a customer, I will be back! More
by Driscoll1
Employees Worked With
Elliot Caston
March 20, 2014
Robert was honest with my us the entire time when reviewing our used car options. This is the first Chrysler product we have ever purchased and I would recommend others to Suburban in Novi. Finding p reviewing our used car options. This is the first Chrysler product we have ever purchased and I would recommend others to Suburban in Novi. Finding people you can trust in the car industry is tough and we felt that Robert was fair and knowledgeable. He did a great job keeping our kids entertained while completing the purchase paperwork and that can be a real challenge. More
by EGerwin
March 14, 2014
I have purchased two used vehicles from Suburban Chrysler of Novi and have had great service on both occasions. Even though I was buying used and, on the last occasion, I was buying something other than a Ch of Novi and have had great service on both occasions. Even though I was buying used and, on the last occasion, I was buying something other than a Chrysler product, I was treated with respect and provided all the information I needed prior to making my purchase. I was not pressured into settling for something I was not fully interested in and my salesman (Doug Mueller) went out of his way to make sure I purchased the vehicle I really wanted. I would gladly recommend this dealer to family and friends. More
by pdb3697
Employees Worked With
Doug Mueller
March 13, 2014
I went in today to look at a Used 2005 Subaru Outback 2.5i Limited for $6988. I took the Ethans's Auto Repair to check the car out. There was $1640 worth of things wrong with the car. Including valve 2.5i Limited for $6988. I took the Ethans's Auto Repair to check the car out. There was $1640 worth of things wrong with the car. Including valve cover gasket, Major leak from steering gear, dirty transmission fluid and leak, transmission late on gears due to low dirty fluid, seals and gaskets, brakes, Rear suspension and stabilizer link both sides. When I returned to he dealership and asked if they would fix car or make price adjustment they would not come down one penny! The salesmen was snarky and not apologetic at all. He said "Well the cars are as is." I never would have expected that Suburban would try and sell a car with so many things wrong with it and not disclose anything. The salesmen also said "we aren't a Subaru dealer so our guys couldn't have none. He also stated he didn't need to sell cars because he had his MBA." I was not impressed with his I am better then you attitude. Clearly there was something wrong with the cars rear end. Total waste of time and completely dishonest! Not to mention as a wheelchair user access was HORRIBLE. The ramp was not shoveled when we arrived and knowing we were coming back with the car after inspection it was shoveled poorly. There was also a employees truck blocking the ramp on returning. The salesmen didn't offer any assistance up the steep icy ramp and walked in front of me. I would NEVER buy a car from this dealership! More
by imonoski
Employees Worked With
Gary Conley
March 07, 2014
I bought a 2 year old Chevy Traverse from this dealership. In less then one year the engine failed and had to be replaced. Luckily this was covered under warranty. A month after that the rack a dealership. In less then one year the engine failed and had to be replaced. Luckily this was covered under warranty. A month after that the rack and pinion began to fail, leaking power steering fluid. This is going to cost at least $700 to fix. I contacted the dealership because they claim an inspection of the vehicle is done before they sell it to you, and when you pay $25,000 for something, one expects it to last at least a year! They were rude and accused me of driving the car too rough, and implied that the car trouble was my fault some how. I doubt they did any serious inspection. The car they sold me is a $25,000 piece of junk! More
by krice49855
Employees Worked With
Rick Poe
February 25, 2014
My experience with Suburban Chrysler way exceeded my expectations. I was previously financed through another institution at 18%. Not only Did Mr. Bell get me what I wanted, he found a better selection o expectations. I was previously financed through another institution at 18%. Not only Did Mr. Bell get me what I wanted, he found a better selection of vehicle that I had intended on purchasing. The icing on the cake was the lien holder they found for me gave me a 4% financing rate! I couldn't be any happier with my purchase from Suburban Chrysler of Novi! More
by tac10o373
Employees Worked With
Robert Bell
