Suburban Chrysler Dodge Jeep Ram of Farmington Hills

Do Not Waste your Money at a Suburban dealership! Less Do Not Waste your Money at a Suburban dealership! Less than a year ago my 19 yo daughter used all of the babysitting money she had earned and saved Do Not Waste your Money at a Suburban dealership! Less than a year ago my 19 yo daughter used all of the babysitting money she had earned and saved over 4 years to buy her first vehicle from Suburban Chrysler DJR of Farmington Hills. A dealership that we in Detroit think of as reputable. A household name. The salesman, Rick Poe, and The sales manager, Doug, used every sales tactic in the book to get her to make a rash decision. They Told her that if she didn’t make the sale right then and there that it was going up in price by $1000 the next morning. Of the 10 months she has owned it it has been undrivable for more than 5 months. Within one week a check engine light came on, a headlight went out because of an electrical short (not the bulb) and the stereo would flash on and off sporadically. In less than 90 days the main computer (ECM) shorted out completely and caused a fuel pump to blow pushing fuel through the catalytic converter. That is only the beginning of this nightmare. Because electrical problems are considered so dangerous there is exception to the “As Is” law that electrical problems must be disclosed to the buyer. She was told the truck was in “perfect condition. I would sell it to my daughter “ by Rick Poe. I am fully aware that used cars come with problems, but the problems she has had are dangerous and extreme. I have been begging suburban to do anything they can to help since March. They're general sales manager, Paul Alfonsi, has laughed at me and told me "he'd love to help but she signed the paperwork stating the vehicle is As Is" and that they only made an “$800 profit” off the sale so his hands are tied. This makes me wonder why they sold a Ram 1500 for so little profit in a market that can’t keep trucks on the lots. asked Lenny, who I was told is the service Manager, if he could just please give me a service report detailing what service was performed by his dept. and what a used car inspection entails. He told me he cannot tell me what a used car inspection entails because he doesn’t know and that he does not have access to service records. He stated that it is a policy that the service dept cannot keep service records for cars that are being put on the lot for sale. Ultimately this experience with Suburban has shown us that Suburban’s only goal is to make sales. They do not care about the safety of the vehicles they are sell or the safety of their clients. She literally used all of her savings to buy this truck, and I have spent multiple thousands of dollars trying to fix a truck that I'm now being told by a different Chrysler dealer is "unfixable". Thank you for reading this and good luck to you if you buy from Suburban. More

BUYER BEWARE! This is the worst dealership I have ever dealt with. The customer is terrible. Shaun in finance is lazy and a lier. I requested for my products to be cancelled and he waited over a week to o dealt with. The customer is terrible. Shaun in finance is lazy and a lier. I requested for my products to be cancelled and he waited over a week to only cancel 2 out of 4. He was unapologetic and now I have a ridiculous car note. I was bullied into getting vehicle and will never frequent this establishment again. Please go elsewhere!!!! More

After agreeing to a sale with the salesman Kenny, another salesmen supposedly decided to sell vehicle from under me 1 hour before my appointment to finalize the sale. This is after several calls from my bank salesmen supposedly decided to sell vehicle from under me 1 hour before my appointment to finalize the sale. This is after several calls from my bank in attempts to close the loan. The miscommunication in this dealership is extremely unprofessional and I would not recommend it to anyone. More