Suburban Chrysler Dodge Jeep Ram of Farmington Hills

Roger- the best out there! I have known Roger for years and he has helped me into my last three vehicles. He is always willing to help work within my budget and help me find exa I have known Roger for years and he has helped me into my last three vehicles. He is always willing to help work within my budget and help me find exactly what I’m looking for! Working with Roger is stress free and he is so helpful and accommodating, especially when I ask TONS of questions. Roger gives the best customer service out there! He always goes above and beyond and I cannot thank him enough. More

Second to none service The salesman I worked with Roger Bacon was incredible. It was the first stress free vehicle leasing experience I've ever had. He is willing to go abov The salesman I worked with Roger Bacon was incredible. It was the first stress free vehicle leasing experience I've ever had. He is willing to go above and beyond to make sure you leave satisfied and returning for years to come. He's a HUGE asset to this dealership. More

Awesome experience Darian displayed a great deal of professionalism while helping me to find my dream vehicle. Unfortunately, I had personal reasons to why I couldn’t ge Darian displayed a great deal of professionalism while helping me to find my dream vehicle. Unfortunately, I had personal reasons to why I couldn’t get the car. I will for sure shop with him in the future!! More

They'll work for you. They didn't have the truck I really wanted in stock so they reached out all over and eventually found exactly what I requested. Roger is a superstar a They didn't have the truck I really wanted in stock so they reached out all over and eventually found exactly what I requested. Roger is a superstar and we couldn't be more pleased with the experience. More

"Building trusting and confident relationships." Not so much I purchased a used 30 thousand dollar dodge Challenger on May 18th. On May 25th I received an ABS and electronic stability control light advising it n I purchased a used 30 thousand dollar dodge Challenger on May 18th. On May 25th I received an ABS and electronic stability control light advising it needed to be serviced. Upon contacting the dealer, I spoke with used car manager Doug Mueller. I was asking Doug if we could reach a good solution or even a compromise having had the vehicle for a week. Doug advised he lost a thousand dollars on the vehicle and was unwilling to accommodate me. I explained to Doug that a warranty was going to be purchased through MSUFCU when I refinanced through MSUFCU within the month ( I was unable to do so a time of purchase because the bank was closed Saturday afternoon and financed through a different bank so I could leave with the vehicle that day). I tried to explain to Doug that I was encouraged by the finance department at suburban to contact them about a warranty once financed through MSUFCU. Doug did not want to help advising I took a risk purchasing a used vehicle from them. I requested to speak to Doug’s supervisor hoping he would be willing to listen because I had purchased a 30 thousand vehicle just 7 days prior. Doug stated he would have his supervisor, John Timington call me. Several days have gone by and I have not even received so much as a courtesy call back. I brought my vehicle to a local mechanic who advised me the problem was a $30 sensor and could be fixed easily. Bottom line, Suburban Chrysler Dodge Jeep Ram of Farmington hills was unwilling to help me over a $30 part after having the vehicle for less than a week. The back of their business card says “Building trusting and confident relationships since 1948”. This couldn’t be further from the truth. Bottom line, it is not about the cost, it Is about the principle. I had a truly awful experience with Suburban and would strongly encourage you to do business elsewhere. More

My new Compass While we were dreading going car shopping because, typically, salespeople are aggressive and "in your face" we were pleasantly surprised and had a gre While we were dreading going car shopping because, typically, salespeople are aggressive and "in your face" we were pleasantly surprised and had a great experience at Surburban of Farmington. Our sales guy (Cassel) was not pushy at all and let us wander, test drive several vehicles and gave us space to discuss our options. Cassel was in used cars however and, we also wanted to check out a new Compass. He introduced us to Rob Love and the 2 of them worked together and I left with a new car. I am sooo happy. I love my vehicle and would highly recommend this dealership to anyone looking for a new or used car! Thanks Cassel and Rob!!! More

Very nice experience Was able to find a desired auto of make,model ,and color with assistance of Diane Marshall .she was very knowledgeable and of great benefit in prepari Was able to find a desired auto of make,model ,and color with assistance of Diane Marshall .she was very knowledgeable and of great benefit in preparing dealer and sales docs . More

Horrible Rip Off/ Went to Brighton Jeep saved $2200. This location tried to tell me I needed $2700 worth of work. Only cost me $475.00 in Brighton, Mi Instead. False information given to me. When my This location tried to tell me I needed $2700 worth of work. Only cost me $475.00 in Brighton, Mi Instead. False information given to me. When my son called to talk to them to give them another chance that they were incorrect on the parts needed, they did not back down. Gave me estimate and email with incorrect parts needed. More

Love our new car! We worked with Terri Young to lease a new Jeep Compass. She made the process easy and we love the car! While we had a small hiccup the GM John Timmi We worked with Terri Young to lease a new Jeep Compass. She made the process easy and we love the car! While we had a small hiccup the GM John Timmington jumped in and resolved the issue efficiently. We couldn't be happier with the results and look forward to working with them again. More

Very Happy I got the car that i wanted, at the price that I wanted. Diane made it happen! Thanks for making this experience so painless for me! I got the car that i wanted, at the price that I wanted. Diane made it happen! Thanks for making this experience so painless for me! More