Caselle Henry

This is a big, nice and clean dealership. Everyone was nice and courteous. We got a nice deal and were happy with the vehicle. Everyone was nice and courteous. We got a nice deal and were happy with the vehicle. More

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I enjoyed my experience working with Caselle. He not only was he VERY patient with me & my 2 toddler boys during the sales process but he also encouraged me not to settle and to get exactly what He not only was he VERY patient with me & my 2 toddler boys during the sales process but he also encouraged me not to settle and to get exactly what I wanted and was honest of what would and wouldn’t work within my budget. He did not pressure me into anything and that made my decision process a lot easier. I pulled off in the truck I’ve always wanted thanks to him! When it’s time to upgrade I will be coming back again. Thank you for your services! More

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From the moment I walked in, I was greeted by a friendly receptionist. The salesman was contacted and I waited just a short time. receptionist. The salesman was contacted and I waited just a short time. More

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Casselle is a very personable no pressure salesman, which I really appreciate.I came in on a Sat to look at and test drove one of their used cars and he approached me with an easy going attitude. He didn’t h I really appreciate.I came in on a Sat to look at and test drove one of their used cars and he approached me with an easy going attitude. He didn’t hover over me like some salespeople I’ve experienced in the past. Instead, he just left me test drive the car and told me that if I had any questions just to let him know. Needless to say, I liked the car and made an offer that I believed was favorable to me. Rather than react with doubt or skepticism, or try to haggle with me, he simply told me he’d take the offer to his manager. As expected, the offer wasn’t initially accepted, but I told Casselle that my offer was what it would take to move forward with next steps. He said he’d take it back to his manager again and this time they said they would accept the offer if we could do the deal that night. While they accepted my offer, I don’t typically pull the trigger on large purchases without sleeping on it, just to make sure I don’t make a purchase.driven by emotion since it was close to closing time. Plus I did need to also confer with my wife. Rather than pressure me to make my decision right then and there they said I could get to them the following Mon, but I did need to put up a refundable deposit to prevent anyone from purchasing the car before I made my final decision. Ultimately, I came back on Mon, test drove the car once more and decided to purchase it. Working with their Finance Mgr, Brad, was just as simple and non stressful. Brad explained everything regarding the financing and terms and we completed the contracts seamlessly and anxiety free. All in all I had a great experience with the Suburban CDJR of Farmington Hills dealership, particularly with Casselle and Brad. More

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Mr Caselle made the impossible happen and I’m forever grateful and will continue to drive 30 plus mins past several dealerships just to get to Suburban Farmington! Fast, thorough, efficient and professio grateful and will continue to drive 30 plus mins past several dealerships just to get to Suburban Farmington! Fast, thorough, efficient and professional. Really earned and worked for my business! Thank you!! More

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I just want to say this whole experience was great! Being a young woman buying her first car for the very first time I expected to be scammed as well as treated like I didn’t know anything. He was very Being a young woman buying her first car for the very first time I expected to be scammed as well as treated like I didn’t know anything. He was very respectable and walked me through the whole process and made sure I didn’t pick something I wasn’t ready for. I left with a great price and a great car. Highly recommend it. More

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Mr Caselle made the impossible happen and I’m forever grateful and will continue to drive 30 plus mins past several dealerships just to get to Suburban Farmington! Fast, thorough, efficient and professio grateful and will continue to drive 30 plus mins past several dealerships just to get to Suburban Farmington! Fast, thorough, efficient and professional. Really earned and worked for my business! Thank you!! More

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Robert was so patient and helpful in getting my in my Mercedes Benz! I had a balance on my previously financed vehicle and he was able to get me a good offer for that vehicle. The experience was so pleas Mercedes Benz! I had a balance on my previously financed vehicle and he was able to get me a good offer for that vehicle. The experience was so pleasant I highly recommend Robert More

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Super friendly quick responses made sure I knew everything I was getting into made sure I liked it even delivered the car to me! everything I was getting into made sure I liked it even delivered the car to me! More

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Amazing service! Caselle has definitely earned a customer for life. I appreciate the time he took with me to complete my transaction. I can't thank him enough Caselle has definitely earned a customer for life. I appreciate the time he took with me to complete my transaction. I can't thank him enough More

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