Suburban Chrysler Dodge Jeep Ram of Farmington Hills

Service Department I switched to to a Chrysler vehicle after being with GM for years. I have only visited this dealership twice since I leased my vehicle. The first ti I switched to to a Chrysler vehicle after being with GM for years. I have only visited this dealership twice since I leased my vehicle. The first time was okay, but it took forever for a service advisor to come to my car both times. Today I came in because I was having problems with my sunroof rattling and the problems with the acceleration of the vehicle. When I arrived it took almost 5 minutes for someone to open the service door. When I pulled in I waited 10 minutes and no service advisor came to my vehicle. I actually had to get out of my car and ask and then someone went to get a service advisor. What I did not know about this dealership is that you must need an appointment for them to even look at your car. Never had this with GM. For the rattling of the sunroof they told me they would need to keep it overnight, which is insane for such a small issue that they didn't even look at before telling me this. However I didn't complain since I had the other issue as well. I came in on Monday and the first date they could get me in was Thursday - again insane. I never had that type of scheduling/service problems with GM. When leaving I again had to wait for someone to open the door even though there a lot of employees in the service area. I truly regret this switch and can't wait until lease is done and I can return to a GM vehicle. More

Used mini van Casselle was very nice and polite. Worked hard to find us exactly what we were looking for in both car and price. Was not pushy or high pressure . Ma Casselle was very nice and polite. Worked hard to find us exactly what we were looking for in both car and price. Was not pushy or high pressure . Made sure the car had all the advertised amenities before we drove away. Would send anyone looking for a car to Casselle. Brad in finance was also very accommodating, and there were no surprises when it came to financing and interest rates. More

Lease Compass Corina is an excellent sales representative she really works hard to give a good price and she always give me an excellent service. Thanks you Corina is an excellent sales representative she really works hard to give a good price and she always give me an excellent service. Thanks you More

Good experience My experience was great. The dealership happened to call me the day before I planned to stop in; so it was already established that I knew what I was My experience was great. The dealership happened to call me the day before I planned to stop in; so it was already established that I knew what I was looking for. The whole process was quick and the entire staff at Suburban was very friendly and approachable. I look forward to doing business with them in the future and would and will reccomend this dealership to anyone in need of a vehicle. More

Great Sales Person I have not as of yet been into Suburban Dodge but I have had Tamika as a sales person at another dealership and because of excellent customer service I have not as of yet been into Suburban Dodge but I have had Tamika as a sales person at another dealership and because of excellent customer service and attention to detail I will be leasing my next car from Suburban. Tamika is a great asset to who ever she is working for and will always have my business!!! Thank You Tamika Reverend Ben Maynard More

Great Dealership Got a great deal on my charger ! Overall great experience, I would definitely recommend Corina to a friend. Smooth transaction, everything was clear a Got a great deal on my charger ! Overall great experience, I would definitely recommend Corina to a friend. Smooth transaction, everything was clear and quick ! Thanks Dodge Suburban ! More

When I'm ready to but I'll be back! I walked in just to check out a Jeep as a potential next car. Corina greeted me and was so knowledgeable and friendly without being pushy at all. Noth I walked in just to check out a Jeep as a potential next car. Corina greeted me and was so knowledgeable and friendly without being pushy at all. Nothing like that salesy character we imagine and try to avoid coming into contact with. She was wonderful to talk with and really knew her stuff. I will be coming back to visit soon and will be driving out with a Jeep from Farmington Hills - provided Corina is my agent of course! More

Simone & Easy It was easy & smooth transfer one car to another. Taking good care of customers. Quality work, everything is arranged for you. Thank you Sububarn Moto It was easy & smooth transfer one car to another. Taking good care of customers. Quality work, everything is arranged for you. Thank you Sububarn Motors Farmington Hills ! More