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Suburban Chrysler Dodge Jeep Ram of Farmington Hills
Farmington Hills, MI
1,651 Reviews
If you're looking for an auto dealership that can serve your automotive needs, we want to provide you a list of reasons our customers tell us that they come to Suburban Chrysler Dodge Jeep Ram of Farmington Hills.
Professional, certified sales staff - Chrysler Dodge Jeep Ram has certified our sales staff and the National Automotive Dealers Association has accredited our staff in the best communications practices and ethical treatment of customers.
Largest Chrysler Dodge Jeep Ram dealer in the area - Suburban Chrysler Dodge Jeep Ram of Farmington Hills is the Chrysler Dodge Jeep Ram sales volume leader in the area and we think our focus on customer satisfaction is the primary reason.
Easily accessed location - Located on W. 10 Mile Rd.,in Farmington Hills, we make it very easy to get to our facility from I-275 or I-69/696.
Free Wi-Fi - We provide free Wi-Fi access for all our customers to use all your electronic devices while you're waiting for service to be performed.
Family-owned business - The Fischer family has owned car dealerships since the 1950's and Suburban Chrysler Dodge Jeep Ram is proud to be part of the Suburban Collection dealership group, all striving to maintain the same levels of superior customer satisfaction and service. This customer service perspective has allowed the Suburban Collection to grow to one of the largest dealer groups in the nation.
Over 1,700* used cars in stock - Being part of the Suburban Collection of dealers, our metro Detroit based dealership has plenty of used cars on-site and access to over 1,700 other vehicles in the metro Detroit area.
Experienced service department - Our technicians have been trained to work specifically on Chrysler Dodge Jeep Ram vehicles and have knowledge, background and hands-on experience like no other general mechanics in the area. Our ASE certified and factory trained technicians and service advisors can also provide a free multi-point vehicle inspection with every service!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 10:00 AM - 4:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
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Showing 1,651 reviews
April 02, 2019
Zero Customer Service "Too bad for you. Nothing I will do." Horrible customer service. Rude, disrespectful, ignorant and inappropriate is how I would describe my visit tod "Too bad for you. Nothing I will do." Horrible customer service. Rude, disrespectful, ignorant and inappropriate is how I would describe my visit today for a service visit to get my tire fixed.. I was never told about not having a spare tire, so when I got a flat tire today I was shock to find I was stranded. State farm sent out someone to help. They used one of those pumps with the fix a flat in it. It destroyed my tire. When I finally pulled into your service bay I was informed I would have to order a tire and there was nothing they could do to help. I was so upset already I went to speak with a manager. That is when John Timmington began my horrible experience. I was told there is nothing more I can do for you and mostly blown off. When I asked more questions I was ment with disgust that I would even ask him more questions. I refuse to do anymore business with suburban Jeep. I lease one car and bought another. I have 5 children all almost to driving age. I would if been a loyal customer for life. One revolting man ruined my business for you company. More
by Finished
Employees Worked With
John Timmington
March 27, 2019
Lack integrity Spent several days working with Myles only to find out that the vehicle I was interested in allegedly sold 3 days ago. Waste of my time or was it the Spent several days working with Myles only to find out that the vehicle I was interested in allegedly sold 3 days ago. Waste of my time or was it the fact that it was a cadillac product and not a jeep. Myles never called me directly to say the "vehicle sold 3 days ago" (tacky) Of course they attempted to sell me something else ( in the jeep family) I gave a "1" rating only because negative 10 was not an option. More
by tacky
Employees Worked With
Myles Rijos
March 20, 2019
Excellence Roger Bacon always delivers high customer service and is focused on personal attention. I have gotten 3 vehicles from Roger and would highly recommen Roger Bacon always delivers high customer service and is focused on personal attention. I have gotten 3 vehicles from Roger and would highly recommend him. I tell all my family and friends to go see Roger. I have been a Suburban Chrysler dodge jeep ram customer for years, but Roger makes the experience so much better. He is a great asset to the dealership More
by ICEMANN
Employees Worked With
March 18, 2019
Incredible! Roger Bacon has sold 2 cars to us so far and our experience working with him has been nothing short of incredible. He is attentive and knowledgeable a Roger Bacon has sold 2 cars to us so far and our experience working with him has been nothing short of incredible. He is attentive and knowledgeable and really stepped up his game to get us really great deals! The best part is he follows through with every promise he made. Thank you Roger! More
by ale3andy
March 15, 2019
Quickest I have ever purchased a new vehicle! I have never had such a quick response to my phone calls, texts and emails. Bryan was superior in responding with accurate information. I have never p I have never had such a quick response to my phone calls, texts and emails. Bryan was superior in responding with accurate information. I have never purchased a vehicle this quickly and it was a wonderful experience. I would highly recommend him and will! More
by kss726
February 28, 2019
Great experience! The other day I went in to purchase a car I had seen online, and walked out of The dealership happy as could be. Dennis Crimboli was my sales man. He The other day I went in to purchase a car I had seen online, and walked out of The dealership happy as could be. Dennis Crimboli was my sales man. He was more than helpful and patient with me through the process, as he did with a smile on his face. Great sales man! recommend for sure! 10 out of 10!! More
by Indiarain2
Employees Worked With
January 01, 2019
Awesome experience Bay Williams was absolutely amazing. She was able to make my experience a great one by handling all the details, finding solutions and adjusting to me Bay Williams was absolutely amazing. She was able to make my experience a great one by handling all the details, finding solutions and adjusting to meet my short time line. Bay is a true professional and I'd recommend that anyone go to her if you need a vehicle. I sure will return to work with her in the future. More
by Steve p
Employees Worked With
Bayaira Williams
December 24, 2018
Pleasant experience Bay williams was professional, and persistent in working with me. I am pleased with her effort and my vehicle. In future I will come back to her Bay williams was professional, and persistent in working with me. I am pleased with her effort and my vehicle. In future I will come back to her More
by Pmilesgrant
Employees Worked With
Bayaira Williams
December 21, 2018
Commendation This is a note of appreciation and commendation for Diane Marshall and Roger Bacon Jr. Both demonstrate respect, professionalism, competence and ove This is a note of appreciation and commendation for Diane Marshall and Roger Bacon Jr. Both demonstrate respect, professionalism, competence and overall excellence. They enabled our new car purchase experience to be pleasant. With appreciation, Mark B More
by MB
December 16, 2018
Great attitudes I worked with Dennis and Doug and a few others. I was in looking for an SUV I found this decent one there in the preowned. I come from the east side s I worked with Dennis and Doug and a few others. I was in looking for an SUV I found this decent one there in the preowned. I come from the east side so the drive was a bit long, but they worked to make sure the process was as smooth as possible. More
by Spookyfish
