Suburban Chrysler Dodge Jeep Ram of Farmington Hills - Service Center

Damaged my car in their care - charged me for repair - scam! Dealership drove and parked my car after their initial repair complete. Upon pick-up shifter was broken. 15.00 part needed - charged me 581.00. Dealership drove and parked my car after their initial repair complete. Upon pick-up shifter was broken. 15.00 part needed - charged me 581.00. More

Exceptional Customer Service Very simply I will always take my truck to Suburban Chrysler Dodge Jeep Ram of Farmington Hills as the customer service was exceptional (Thank you Pat Very simply I will always take my truck to Suburban Chrysler Dodge Jeep Ram of Farmington Hills as the customer service was exceptional (Thank you Patty) and the service performed on my truck was great. More

Excellent service department Tracy was on the spot and on top of my vehicle recall repair. Made an appointment for the following morning and she met me when I pulled in and knew w Tracy was on the spot and on top of my vehicle recall repair. Made an appointment for the following morning and she met me when I pulled in and knew who I was and why I was there. Took care of the repair in less time than anticipated and sent me on my way with a washed vehicle. More

WARNING: DO NOT TAKE YOUR RAM CUMMINS DIESEL TO THIS DEALER Don't take your Cummins Diesel Truck to this dealer! They say they are Diesel specialists but they are not capable of doing anything beyond a simple Don't take your Cummins Diesel Truck to this dealer! They say they are Diesel specialists but they are not capable of doing anything beyond a simple oil change. My 2014 Ram Cummins was intermitently loosing power on acceleration. Was very dangerous at times. I suspected the emissions system. They managed to 'blow that off' and stated there was nothing they could do. THEN, just found out there was an open recall that had been issued 6 months before (just bought truck so was not aware of it) . The SCR emissions module needs to be replaced and the malfunction can cause loose of or sluggish acceleration!!! Wow! They did not even know about it nor did they even check if my truck had any open recalls. Recently found Szotts is certified on heavy duty diesel and they have a commercial service center so are very experienced with working on the larger diesels. They are very familiar with this T05 extensive recall and had all the details regarding the nature of failure modes. Do Not go to Suburban for your heavy duty Ram Cummins Service!!!! PS - Cummins service center also provide service to the public. More

Service Department I switched to to a Chrysler vehicle after being with GM for years. I have only visited this dealership twice since I leased my vehicle. The first ti I switched to to a Chrysler vehicle after being with GM for years. I have only visited this dealership twice since I leased my vehicle. The first time was okay, but it took forever for a service advisor to come to my car both times. Today I came in because I was having problems with my sunroof rattling and the problems with the acceleration of the vehicle. When I arrived it took almost 5 minutes for someone to open the service door. When I pulled in I waited 10 minutes and no service advisor came to my vehicle. I actually had to get out of my car and ask and then someone went to get a service advisor. What I did not know about this dealership is that you must need an appointment for them to even look at your car. Never had this with GM. For the rattling of the sunroof they told me they would need to keep it overnight, which is insane for such a small issue that they didn't even look at before telling me this. However I didn't complain since I had the other issue as well. I came in on Monday and the first date they could get me in was Thursday - again insane. I never had that type of scheduling/service problems with GM. When leaving I again had to wait for someone to open the door even though there a lot of employees in the service area. I truly regret this switch and can't wait until lease is done and I can return to a GM vehicle. More

2017 grand Cherokee Purchase 2017 grand Cherokee Limited October 2016 Went in service department waited for 10 minutes while three service people where on there podiu Purchase 2017 grand Cherokee Limited October 2016 Went in service department waited for 10 minutes while three service people where on there podium than finally I tell them about my paint blistering on left side of veichle they contact the service manager he comes out looks at the paint takes pictures on his phone asks me to drive to there body shop to see what they say after all said and done fca rejects the claim saying I spilled something after this I will refuse to do business with anything associated with suburban dealers and fca product horrible service from both I do not recommend I will purchase other More

Took advantage of my mom My mom went to a mechanic with her check engine light on and they were able to diagnose the issue for free and provided my mom with the appropriate co My mom went to a mechanic with her check engine light on and they were able to diagnose the issue for free and provided my mom with the appropriate code. She then went to the Chrysler dealership in Farmington Hills letting them know that the car was already diagnosed and they provided them with the code to let them know the issue and wanted to get a quote for repairs. They then connected their diagnostic computer to her car to tell her that was indeed the code and confirmed her issue. They charged her $100 to tell her what she already knew and gave her a quote that was clearly too much. I'm disappointed that we still have service departments at dealerships that take advantage of women. More

My non stress oil change and visit I came in for an overdue oil change and my service advisor Mike Bush also suggested a tire rotation. He is always friendly, polite and helpful. I came in for an overdue oil change and my service advisor Mike Bush also suggested a tire rotation. He is always friendly, polite and helpful. More

Modern clean and punctual This dealership is by far the BEST I've ever seen. I've been in many and have never had such great service EVERY time. This dealership is by far the BEST I've ever seen. I've been in many and have never had such great service EVERY time. More