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Suburban Chrysler Dodge Jeep Ram of Troy

Troy, MI

4.6
1,687 Reviews
If you're looking for an auto dealership that can serve your automotive needs, we want to provide you a list of reasons our customers tell us that they come to Suburban Chrysler Dodge Jeep Ram of Troy. Professional, certified sales staff - Chrysler Dodge Jeep Ram has certified our sales staff and the National Automotive Dealers Association has accredited our staff in the best communications practices and ethical treatment of customers. Largest Chrysler Dodge Jeep Ram dealer in the area - Suburban Chrysler Dodge Jeep Ram of Troy is the Chrysler Dodge Jeep Ram sales volume leader in the area and we think our focus on customer satisfaction is the primary reason. Easily accessed location - Located in the Troy Motor Mall, we make it very easy to get to our facility. Accessing our location from Crooks or Maple makes for an easy commute to our dealership. Free Wi-Fi - We provide free Wi-Fi access for all our customers to use all your electronic devices while you're waiting for service to be performed. Largest Dealer Group in the COUNTRY!! With over 350 dealers around the country there is noting we cant handle! Over 2,000* pre-owned vehicles in stock - Being part of the Suburban Collection means that each of our of dealerships offer an extensive variety of pre-owned vehicles on-site and access to thousands more in southeastern Michigan. Experienced service department - Our technicians have been trained to work specifically on Chrysler, Dodge, Jeep and Ram vehicles and have knowledge, background and hands-on experience like no other general mechanics in the area. Our ASE certified and factory trained technicians and service advisors can also provide a free multi-point vehicle inspection
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1790 Maplelawn Drive

Troy, MI

48084

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Showing 1,687 reviews

April 28, 2026

Very unprofessional and lack of communication. I would do whatever it takes to steer clear this human being when it comes to fixing your car because he will lie to you and he will not help you out More

by nsm813
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Fred Gregory
1.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Craddock
1.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 29, 2026 -

Suburban Chrysler Dodge Jeep Ram of Troy responded

Thank you for sharing your feedback, and we’re sorry to hear about your overall experience. Please know that we take concerns like this seriously. Your comments have been shared internally with our leadership team so we can review what occurred and reinforce our standards for communication, transparency, and customer care. Our goal is always to provide a respectful, helpful experience, and feedback like yours helps us identify areas where we need to improve. We appreciate you bringing this to our attention. Thank you, Fred Gregory - Service Manager - fgregory@suburbancollection.com

April 28, 2026

Joe takes his job seriously meet all demands Answer any questions in a timely matter make sure your are knowledgeable about what going on with your vehicle. Always follow up to let you know the status of a More

by Bryant Fluellen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Craddock
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jorden Wade
5.0
This rating includes all reviews, with more weight given to recent reviews.
Markel Powell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 28, 2026 -

Suburban Chrysler Dodge Jeep Ram of Troy responded

Hi Bryant, we're delighted to know Joe provided such clear and thorough service at Suburban Chrysler Dodge Jeep Ram of Troy. Thank you for your feedback; we’ll share it with him!

April 03, 2026

Todd has been our salesperson for over a decade. Amazing person , friendly, very helpful, and very caring to our needs would recommend Todd at any cost . More

by goldrix67
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kristine Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Todd Trayner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chicken Trayner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 06, 2026 -

Suburban Chrysler Dodge Jeep Ram of Troy responded

Thank you for your continued support over the past decade and for recommending Todd and the rest of the team at Suburban Chrysler Dodge Jeep Ram of Troy. We truly appreciate it!

March 30, 2026

Kristine was a pleasure to work with. She was prompt and really helped me out with any questions I had. On top of that she was very down to earth and was great to converse with while we h More

by Adam Woodberry
Recommend Dealer
Yes
Employees Worked With
Kristine Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 31, 2026 -

Suburban Chrysler Dodge Jeep Ram of Troy responded

Adam, we're glad Kristine provided such helpful and friendly service! Thank you for choosing Suburban Chrysler Dodge Jeep Ram of Troy and for recommending us. Safe travels!

March 29, 2026

This is the 6th car that my family has bought/leased from Todd over the years. We followed him from his previous dealership because he is awesome to work with. Great personality, and no high pressures sales More

by creneski
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Kristine Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Todd Trayner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Wes McConney
4.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 30, 2026 -

Suburban Chrysler Dodge Jeep Ram of Troy responded

We are grateful for your family's business and your supportive feedback on Todd and the team! Thank you for choosing Suburban Chrysler Dodge Jeep Ram of Troy. We wish you many safe, happy miles ahead!

March 28, 2026

Kyle is a great guy to work with. Answer all your questions is very helpful all the time before the sale and after the sale I really can’t say enough good about Kyle. I would highly r More

by whalenll
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Justin Bajoka
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kyle Huber
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joshua Bell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Wes McConney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Roza Lulgjuraj
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 30, 2026 -

Suburban Chrysler Dodge Jeep Ram of Troy responded

I’m thrilled to hear that Kyle provided helpful and attentive service both before and after your purchase. We truly appreciate your kind words and look forward to continuing to serve you at Suburban Chrysler Dodge Jeep Ram of Troy in the future.

March 25, 2026

Flo has been reliable and made the leasing process extremely easy every time we have come to the Troy dealership over the past few years! We just drove away from the dealership in a new Jeep and could More

by Erin H
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
John Gerrard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Florin Gojcaj
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 26, 2026 -

Suburban Chrysler Dodge Jeep Ram of Troy responded

Hi Erin, it's wonderful to hear that Flo has consistently made your leasing process seamless at Suburban Chrysler Dodge Jeep Ram of Troy. Enjoy your new Jeep, and thank you for your continued trust in us! Safe travels!

March 25, 2026

Todd has been our 'Go To' salesperson for many years. He has continually helped our family over the years and he is always awesome to work with. It is always the best car purchasing experience! He is l More

by FireMom
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kristine Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Todd Trayner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Grant Evans
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chicken Trayner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 27, 2026 -

Suburban Chrysler Dodge Jeep Ram of Troy responded

Thank you for making Suburban Chrysler Dodge Jeep Ram of Troy your family's go-to dealer and for sharing your awesome feedback on Todd and the team. We appreciate your business and trust over the years!

Apr 14, 2026 -

FireMom responded

It's nice to know honest and good people to handle such big purchases. I have worked with Todd for many years and he is amazing! Thank you Todd for always helping and making it work for me and our family! You're the BEST!!

March 22, 2026

Chicken and Todd made this experience the most enjoyable one I’ve ever had! If you are on the fence, Chicken is your girl to help you through! Not to mention, Todd (her owner) is FANTASTIC. Never going to a More

by churleyaustin
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kristine Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Todd Trayner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chicken Trayner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 22, 2026 -

churleyaustin responded

Chicken is the best!

Mar 23, 2026 -

Suburban Chrysler Dodge Jeep Ram of Troy responded

Thank you for sharing your fantastic experience with Chicken and Todd at Suburban Chrysler Dodge Jeep Ram of Troy! Glad to hear you had such a smooth process. We look forward to serving you again! Safe travels!

March 21, 2026

I was referred to Todd by a mutual acquaintance and have to say this was the best car-buying experience I’ve ever had. He is so personable and professional, never rushed me through a decision, and made sure More

by drcivil
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Kristine Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Todd Trayner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 23, 2026 -

Suburban Chrysler Dodge Jeep Ram of Troy responded

Thank you for sharing your experience with Todd! We're so pleased to hear this was the best car-buying experience you've ever had. We truly appreciate your business and we hope to see you again at Suburban Chrysler Dodge Jeep Ram of Troy.

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