Suburban Chrysler Dodge Jeep Ram of Troy

DISHONEST DEALERSHIP I purchased a used Ram 1500 back in April 2014. I sale rep was Bill Brys. Mr. Brys was very helpful. I came to see the vehicle I saw online but was to I purchased a used Ram 1500 back in April 2014. I sale rep was Bill Brys. Mr. Brys was very helpful. I came to see the vehicle I saw online but was told the vehicle did not past their used truck inspection. The other vehicles for sale were out of my price range. So I was ready to leave when Rob Radzwin the manager and Mr. Brys told me we will pull up the vehicle you came for but it needs about 2,000 in a radiator and front end axle seal work. They were willing to do the repairs if they have a buyer for the vehicle. I said I was very interest in buying the truck after the test drive. I asked if this would change the price and they told me it would not. Once all the repair work was done is came to a total of $841.75. After about a month, I saw under the truck something was leaking by the front end. I finally have a chance to take the vehicle in to see what was leaking a week ago. I was told the front axle disconnect was leaking and the repair was going to cost 1,200.00 to repair. I can’t believe when fixing the one axle seal the tech did not see the axle disconnect was leaking. I just want to know the truth why the other leak was not repaired because our deal included the repairs. After the first email. I knew I was not going to get any customer services and I know now the truth that Suburban Chrysler Dodge Jeep Ram of Troy is a dishonest dealership. Even, After the 8 hours at the dealership, I finally was done and had a simple request to have my name only on the title to the finance manager. He said no problem. Guess what that was not even done correctly. So Disappointed.... More

Excellent Great service overall! I would recommend the dealership and Jacki to friends and family. Everyone was top notch in dealing with my needs and my experi Great service overall! I would recommend the dealership and Jacki to friends and family. Everyone was top notch in dealing with my needs and my experience worked out for the best. More

No Pressure Jerry Leruth was so great to work with! All Jerry cared about was how happy I was. He worked with me to get my payment within my budget. I'll be ba Jerry Leruth was so great to work with! All Jerry cared about was how happy I was. He worked with me to get my payment within my budget. I'll be back to do business again. It was truly a no pressure experience. More

Chris Martin / Suburban Chrysler of Troy / Great Combo! My car got caught in flood of August 11, 2014. Car totaled. I needed a "used" car within my financial guidelines. I went to Suburban Chrysler and met My car got caught in flood of August 11, 2014. Car totaled. I needed a "used" car within my financial guidelines. I went to Suburban Chrysler and met Chris Martin. He went ABOVE and BEYOND to get me what I wanted. The car is beautiful, it has everything I wanted and the price was RIGHT. I strongly recommend this dealership AND Chris Martin. Good job! More

WORKING WITH THE BEST HIRE 10 TRACY ALTERS AND YOUR DEALERSHIP WILL RUN LIKE A TOP. SHE WORKS EVERY DETAIL TILL ITS RIGHT AND COMPLETE NO MATTER WHAT IT TAKES. THANK YOU HIRE 10 TRACY ALTERS AND YOUR DEALERSHIP WILL RUN LIKE A TOP. SHE WORKS EVERY DETAIL TILL ITS RIGHT AND COMPLETE NO MATTER WHAT IT TAKES. THANK YOU More

Excellent service! Our experience with Jim Levandusky at Suburban was excellent. He tended to our every need and was able to find the vehicle we wanted for a price we w Our experience with Jim Levandusky at Suburban was excellent. He tended to our every need and was able to find the vehicle we wanted for a price we were happy with. Kristin & Mark More

She made the whole experiance easy Jacki was great, they didn't have the exact truck I wanted on the lot, so they went out and traded with another dealership and got the one I wanted. T Jacki was great, they didn't have the exact truck I wanted on the lot, so they went out and traded with another dealership and got the one I wanted. Thanks again Jacki!!! More

No nonsense, great results. My experience with Jacki was great. She is no nonsense, uses no silly sales tactics, and has great hustle. She is knowledgeable, efficient, and paid a My experience with Jacki was great. She is no nonsense, uses no silly sales tactics, and has great hustle. She is knowledgeable, efficient, and paid attention to what I wanted. Perfect. More

awesome feeling suburban CDJR of troy is my new car dealership in our family .I will recommend to all my friends family relatives for their vast experience in deali suburban CDJR of troy is my new car dealership in our family .I will recommend to all my friends family relatives for their vast experience in dealing with their customer ,They will treat you as a family member.Working with the name,GLENN CAMPBELL, is such a nice and down to earth guy who will helpyou all the way to get what you need in buying a car not only 1 car but 2 cars as well.and because of his expert ot experience in getting a car ,it takes only 5 hrs to get your Dream cars..So I will Recommend GLENN CAMPBELL of Suberban CDJR of Troy aa one of best car sales agent in that Dealership..... More

Ralph Geary made my choice a no-brainer. This was the best and easiest decision for me in car-buying. I have had some really awful experiences in car buying and this was almost too easy. I This was the best and easiest decision for me in car-buying. I have had some really awful experiences in car buying and this was almost too easy. I walked in on a whim after I had already decided, been approved and ready to pick up another brand. I have never had or considered a Chrysler product, my current boss retired from Chrysler management and had suggested that i at least test drive one. I am so sure this is/has been the right decision. Ralph was the salesperson who helped me and he did not push, allowed me to vacillate, take my time and come to the RIGHT decision. I LOVE LOVE LOVE my new Cherokee Limited! Thank you Ralph! More