Suburban Chrysler Dodge Jeep Ram of Troy

Quick, no BSing and very nice! I went into this dealer on the way to another dealer just to see what they had available. I had already spoken to another sales person at that other I went into this dealer on the way to another dealer just to see what they had available. I had already spoken to another sales person at that other dealer. Jacki saw me looking clueless, came over and asked if I needed anything. I said, "I need a salesperson" and she said "here I am". lol We sat down at her desk, chatted for a few, worked out pricing in like 15 minutes and went for a test drive while they appraised my trade-in. Came back to her desk, had a pumpkin spice smoothie (omg soooo good) and finished up paperwork. In less than two hours I was in with my old truck and out with my new car! Best experience ever at a car dealership. She didn't try to xx me with options or try to sell me something I didn't want (I came in knowing what I wanted), and worked to get me into the price range that I was looking to be in. Very straight forward and really cool. :-) More

great service Jackie gave me the best experience I ever had in buying a new car. She was on top of everything and fun to deal with. She gave me exactly what I wante Jackie gave me the best experience I ever had in buying a new car. She was on top of everything and fun to deal with. She gave me exactly what I wanted. I will be letting everyone I know how great she was and if they are in need of a new car to see her. Thanks jackie More

THANK YOU NICK!!!!!***** Good Morning Nick, I apologize for the delay in getting back to you. Caring for my Father doesn't leave much time for checking email. I j Good Morning Nick, I apologize for the delay in getting back to you. Caring for my Father doesn't leave much time for checking email. I just wanted to let you know how HAPPY I am with my JEEP LIBERTY. You made the whole transaction smooth and effortless. I have a feeling ALL of your customers feel the same way. I wish you all the best in your career. With a Team Member like you, SUBURBAN CHRYSLER should feel privileged to have you working for and with them. I certainly did. All the best my friend, Mario Lulgjuraj P.S. I forgot to mention how great it was to work with Brandon Stiltner. He was very thorough, as you were in explaining my options financially. You two made/make a great Team. SUBURBAN should know how great an experience I had. I'll make sure to recommend you both to my Friends & Family. They really like my JEEP...So you might be seeing some more sales come your way. Again, All the best to you both!!!!!***** Mario Lulgjuraj More

Awesome experience I had no second thoughts in visiting Suburban after my earlier positive experience with Suburban Nissan. I was lucky to get Rick Larue, who is an amaz I had no second thoughts in visiting Suburban after my earlier positive experience with Suburban Nissan. I was lucky to get Rick Larue, who is an amazing human being. He was kind, courteous, reasonable, understanding and above all, friendly. Overall, my experience with Suburban and Rick Larue was awesome. I got my Cherry overland and I would recommend Suburban & Rick to anyone who is seriously into buying a car or Jeep :-) More

Great work Thank you for taking care of my family. The entire team at the dealership were great to work with and we highly recommend the team. Thank you for taking care of my family. The entire team at the dealership were great to work with and we highly recommend the team. More

DISHONEST DEALERSHIP I purchased a used Ram 1500 back in April 2014. I sale rep was Bill Brys. Mr. Brys was very helpful. I came to see the vehicle I saw online but was to I purchased a used Ram 1500 back in April 2014. I sale rep was Bill Brys. Mr. Brys was very helpful. I came to see the vehicle I saw online but was told the vehicle did not past their used truck inspection. The other vehicles for sale were out of my price range. So I was ready to leave when Rob Radzwin the manager and Mr. Brys told me we will pull up the vehicle you came for but it needs about 2,000 in a radiator and front end axle seal work. They were willing to do the repairs if they have a buyer for the vehicle. I said I was very interest in buying the truck after the test drive. I asked if this would change the price and they told me it would not. Once all the repair work was done is came to a total of $841.75. After about a month, I saw under the truck something was leaking by the front end. I finally have a chance to take the vehicle in to see what was leaking a week ago. I was told the front axle disconnect was leaking and the repair was going to cost 1,200.00 to repair. I can’t believe when fixing the one axle seal the tech did not see the axle disconnect was leaking. I just want to know the truth why the other leak was not repaired because our deal included the repairs. After the first email. I knew I was not going to get any customer services and I know now the truth that Suburban Chrysler Dodge Jeep Ram of Troy is a dishonest dealership. Even, After the 8 hours at the dealership, I finally was done and had a simple request to have my name only on the title to the finance manager. He said no problem. Guess what that was not even done correctly. So Disappointed.... More

Excellent Great service overall! I would recommend the dealership and Jacki to friends and family. Everyone was top notch in dealing with my needs and my experi Great service overall! I would recommend the dealership and Jacki to friends and family. Everyone was top notch in dealing with my needs and my experience worked out for the best. More

No Pressure Jerry Leruth was so great to work with! All Jerry cared about was how happy I was. He worked with me to get my payment within my budget. I'll be ba Jerry Leruth was so great to work with! All Jerry cared about was how happy I was. He worked with me to get my payment within my budget. I'll be back to do business again. It was truly a no pressure experience. More

Chris Martin / Suburban Chrysler of Troy / Great Combo! My car got caught in flood of August 11, 2014. Car totaled. I needed a "used" car within my financial guidelines. I went to Suburban Chrysler and met My car got caught in flood of August 11, 2014. Car totaled. I needed a "used" car within my financial guidelines. I went to Suburban Chrysler and met Chris Martin. He went ABOVE and BEYOND to get me what I wanted. The car is beautiful, it has everything I wanted and the price was RIGHT. I strongly recommend this dealership AND Chris Martin. Good job! More

WORKING WITH THE BEST HIRE 10 TRACY ALTERS AND YOUR DEALERSHIP WILL RUN LIKE A TOP. SHE WORKS EVERY DETAIL TILL ITS RIGHT AND COMPLETE NO MATTER WHAT IT TAKES. THANK YOU HIRE 10 TRACY ALTERS AND YOUR DEALERSHIP WILL RUN LIKE A TOP. SHE WORKS EVERY DETAIL TILL ITS RIGHT AND COMPLETE NO MATTER WHAT IT TAKES. THANK YOU More