Suburban Chrysler Dodge Jeep Ram of Troy

My family and I drove over an hour to take a look at a pre owned car.  We met Dale (salesperson) and he was helpful and knowledgeable.  I was satisfied with the car and wished to purchase it.  I was okay pre owned car.  We met Dale (salesperson) and he was helpful and knowledgeable.  I was satisfied with the car and wished to purchase it.  I was okay with the price of the vehicle.  I asked that they make some concessions and cover the cost of the tax, title, and plates.  The salesman said that the price of the vehicle was the bottom line and was unable to provide any concessions.  Then the Pre Owned Sales Manager Rob Radzwin walked up and asked if we were going to buy the car.  I told him that I would buy the car today if they would just cover the tax, title and plates.  Rob told me that he was unwilling to make a deal and with a smug grin and attitude said "Thanks for stopping by.", then walked away.  I was more than willing to buy the car and I just wanted to feel like I was getting a deal.  I am also a manager and a professional who works with the public.  I have never been treated with such disrespect by another professional.  I know that part of doing business with the public is having great referrals.  I will not recommend this dealership to another person.  I purchase a lot of vehicles for the business that I manage and was hoping that I could make a new contact and possibly do more business in the future with your dealership.  This will not be happening now.  For $900 you have lost a deal with me, the business that I work for, anyone that asks me where they should by a car and received a bad review.  That is a bad business decision.      More

I leased my first minivan from Bill Messina 2.5 yrs ago. I was looking to turn that van in early and upgrade to the 2013 with a few more options. Bill was outstanding to deal with for the first lease and d I was looking to turn that van in early and upgrade to the 2013 with a few more options. Bill was outstanding to deal with for the first lease and did not disappoint this time around. Bill worked very hard to get me to a good number both with my turn in value and my new lease payment. When Bill tells you a number it's nice to know that number is not going to change at final signing. The process was easy, smooth, and I really felt like Bill did not pressure me into doing anything I wasn't comfortable doing. I consider Bill a friend who is trustworthy, honest, and knows the definition of customer service. As long as I'm getting vehicles from Suburban I'll be getting them from Bill. Thank you! More

My experience at Suburban Chrysler Jeep Dodge of Troy was by far the best vehicle shopping experience I have had. I have leased several vehicles in the past (through other dealerships), but, have never rece by far the best vehicle shopping experience I have had. I have leased several vehicles in the past (through other dealerships), but, have never received the excellent customer service that Jeff Timmington provided to me. As a single female I always feel hesistant walking into dealerships, however, Jeff made me feel comfortable. Jeff took me on a test drive of the vehicle first and as he was driving was explaining different features of the car, then we returned to the dealership and I took the vehicle out for a test drive on my own. Even though my sale ran past closing time, Jeff never made me feel rushed, he made sure to explain all the options on my car, showed me how to program radio stations, he hooked up my phone through the radio & answered all my questions with a smile on his face. More

Rick LaRue did a lot of checking ahead of time for the vehicle I was looking for and made recommendations when I told him what I wanted. He bent over backwards to inform me of all of the information I ne vehicle I was looking for and made recommendations when I told him what I wanted. He bent over backwards to inform me of all of the information I needed so I could get my vehicle when I wanted it. He showed me many of the new items included in my new van and helped me learn how to work them. Rick and John Gerrard were very helpful to provide warranty and special programs to purchase. There wasn't any high pressure to purchase them. We were given the information and were able to make our own decisions. More

This was my second vehicle leasing through Rick LaRue and Suburban jeep. Rick was very attentive to my pricing and vehicle needs. He was able to find the best price between four other jeep dealers. He ma and Suburban jeep. Rick was very attentive to my pricing and vehicle needs. He was able to find the best price between four other jeep dealers. He made the process to exchange my former vehicle and new vehicle simple. Would definitely recommend Rick LaRue and Suburban Chrysler Jeep to anyone looking for a new vehicle. More

I found the car I liked, the dealership found the financing for me, which was not an easy task. My sales person was excellent. Mu overall experience was excellent. financing for me, which was not an easy task. My sales person was excellent. Mu overall experience was excellent. More

I don't usually do this, but I felt the need to take the time to recommend this dealership and especially Elliot Usewick, for the amazing service and professionalism in my recent car purchase. Elliot s the time to recommend this dealership and especially Elliot Usewick, for the amazing service and professionalism in my recent car purchase. Elliot steered me toward a Fiat, that I now adore! I truly feel he took my situation to heart, and wanted to help me get the most car at the best deal. Words can't describe how much I appreciated his gentle laid back manner. I never felt pushed or rushed, and I didn't give him the easiest sale, but his patience and manner paid off. I am extremely happy with the vehicle I first said I wanted nothing to do with. It has truly been a blessing in my life, and his authentic manner continues even after the sale. Had a few questions on all the gadgets and he had me come in and took the time to show me. Get your next car here!...and ask for ELLIOT More

I have no complaints about my sales rep Jose Arbelaez's. He did as much as he could in a difficult situation. I was told my vehicle had all wheel drive and it turned out it only had front whee Arbelaez's. He did as much as he could in a difficult situation. I was told my vehicle had all wheel drive and it turned out it only had front wheel drive. They compensated me because I asked for 4 new tires not them volunteering them. Not only that but when you purchase a vehicle from this dealership they hold you captive for hours until they finally get around to the paper work. At one point I was placated by being told by the "manager" that he would go in and make sure I was the next person. There were only 2 of us left at that point and it was obvious I was next but he apprentley thought I wouldn't notice. This dealership needs to get it together as far as paper work. If someone needs to come back the next day then that's what should happen. Not 4 and 1/2 hours of waiting. Then the next day they were going to install my tires. I was assured that it would probably only take 1/2 hour...so like a fool I believed them - 2 and 1/2 hours later I was still there and the tires were still "on route!" The "manager" then suggested I take a car and go to work and come back later to pick up my car. At this point I was furious. They never should have allowed that - they should have volunteered to take me to work and bring my car to me. I spoke to Jose about this and he went out of his way to try and make a horrible experience better. Again I have no complaints about Jose - it's the dealership I would NEVER buy from or recommend to anyone. More

We had A choice of three dealerships to choose from to purchase our news vehicle. Ralph Geary reached out and made the extra effort that made it easier for us to make the right decisions and understand a purchase our news vehicle. Ralph Geary reached out and made the extra effort that made it easier for us to make the right decisions and understand all facets of the costs of purchasing the vehicle. He earned our business and we hope to refer more people to him in the future. More

i walked in and was introduced to Mike P. From the beginning he was very professional and I felt like I could be honest about my buying expectations. The sales process was good. He went out of his way beginning he was very professional and I felt like I could be honest about my buying expectations. The sales process was good. He went out of his way to work with my trade in vehicle to get to the price I was looking for. Overall, I would recommend this dealership as well as Mike. More