Suburban Chrysler Dodge Jeep Ram of Troy

Great sales team! Right on top of things for me. Rick Larue & Tom Keech were incredible to work with. Very professional, friendly and confident. They knew the answer to all my questions. I didnt feel Rick Larue & Tom Keech were incredible to work with. Very professional, friendly and confident. They knew the answer to all my questions. I didnt feel like they were pressuring me into anything and both were up front with everything. I will definitely be returning for another purchase in the furture. More

Joe Bellomo is a great representative for the dealership My wife and I worked with Joe Bellomo in sales. I couldn’t be more pleased with Joe and the professional, courteous service he offered us. I was refer My wife and I worked with Joe Bellomo in sales. I couldn’t be more pleased with Joe and the professional, courteous service he offered us. I was referred to Joe by another salesman from the Ford dealership I used for my lease as my wife was really interested in the 2018 Jeep Compass Latitude 4x4. I talked with Joe on the phone briefly earlier in the week and when we came Friday to look at the vehicle, Joe had it running on the side of the building waiting for us. Joe allowed us to take our time on the test drive and had waters waiting for us at his desk when we came back. We went through the paperwork and Joe made sure the numbers were exactly where we wanted them to be (slightly below even) before submitting the paperwork for approval. The rest of the process was just as enjoyable and efficient. We then dealt with John in finance to finalize some paperwork and again, the service provided was top notch. We left the dealership after about 3 hours with a new vehicle that exceeded our expectations. We will definitely see Joe again for our Jeep needs in the future. Note - The 3 hours flew by quickly as they have a very nice lounge area with coffee, water, popcorn, comfortable seating and a television. Although we did not spend much time in this area due to the hands on approach Joe took to make sure we received the best service possible, it still was nice for the brief time we were there and the popcorn hit the spot as an afternoon snack. Lol. More

Polite and professional Steve was the best. He made car buying very easy and painless! No pressure and he answered all my questions and concerns . We emailed for 2 weeks prio Steve was the best. He made car buying very easy and painless! No pressure and he answered all my questions and concerns . We emailed for 2 weeks prior to me actually going in and test driving. His responses were always quick and fast compared to other dealerships that took a day or more to respond to my questions. He was definitely worth the 85 mile drive and I got a GREAT DEAL on my preowned Jeep Cherokee Latitude! Thanks Steve Sylvester!! More

Professional and polite I had a great experience working with Chad. I would recommend him to anyone shopping for a new or used vehicle. He is very knowledgeable and made the I had a great experience working with Chad. I would recommend him to anyone shopping for a new or used vehicle. He is very knowledgeable and made the whole process very easy. I wouldn't consider going to anyone else, but him! Great job, Chad! You've got a loyal customer out of me. More

Waste of time Contacted dealership about a vehicle they had listed and I was told that the car was available. Talked to a sales person and submitted an application Contacted dealership about a vehicle they had listed and I was told that the car was available. Talked to a sales person and submitted an application and had a preliminary appraisal of my vehicle completed. That was yesterday and I was told I'd hear back payment and financing information today, 11/21/17 after submitting my credit application. Received email at the end of today statiing that the vehicle was sold today. Now from my understanding there is no legal binding contract for the dealership to hold the vehicle, but what dealership wastes potential customers time and allow them to run their credit for no reason. I have called other dealerships in the past to inquire about cars and have been told that another customer was in the process of trying to buy it and I would have to wait to see the outcome. I can live with a response like that because someone was in the process before me. However to be told that it was sold, it's not like I have been dragging my feet and not replying to the dealership. Then the salesman tells me to look at a more expensive car which is the same year, but bare bones stock. In my opinion this is a very shady way to run a business and I would never buy nor attempt to buy from a dealership that has no common decency to fulfil their word and not just jump at the first guaranteed dollar. Oh and if the car sold in the am and Jeff got to work around 3 why did it take until almost 7pm to get an email??? I'm sure Jeff wasn't busy selling the car to the other customers and finalizing the deal before he let me know... Now let's wait for the response from the dealer that says it was a simple over sight and not their common practice... More