Suburban Chrysler Dodge Jeep Ram of Troy

Great Customer Service Kurt is a great guy & salesperson, genuinely just a nice person. He met our every need during the purchasing process & got us in the exact car we wan Kurt is a great guy & salesperson, genuinely just a nice person. He met our every need during the purchasing process & got us in the exact car we wanted. More

Worst experience ever, old school sales tactics This was hilarious, I got the "let me ask my manager" about 3x's, he tried to steer me towards a specific vehicle that was obviously hard to sell, inc This was hilarious, I got the "let me ask my manager" about 3x's, he tried to steer me towards a specific vehicle that was obviously hard to sell, including valuing my trade-in towards that vehicle price. They were also the lowest offer I had on my trade-in, out of 4 dealers. The salesman had 2 other deals going and I was obviously last on the list. I was left alone 3 different times for more than 10 minutes. All 3 people I interacted with seemed completely disinterested in helping me, almost like I was wasting their time. I actually watched the salesman walk into an empty office to ask "his manager" about a better price, and walk out and give me an answer...Little did he know I had just wandered around the corner and looked into that room... I wanted to see 3 other vehicles, I was told that because they were on a different (but connected) Suburban dealer lot, they couldn't help me, and when I pressed he said they were probably sold already. Even though all cars were on the web site, and on the lot with snow on them. More

Great Customer Service Kurt was the best. He didn't pressure me into anything I didn't want. In fact, he was steering me towards something that was more practical than the L Kurt was the best. He didn't pressure me into anything I didn't want. In fact, he was steering me towards something that was more practical than the Limited version which was significantly more expensive on the Pacifica. Kurt was very thorough and explained and answered all my questions. He went above and beyond. When bringing the car out for a test drive, he already had it warmed up and turned the radio dial to Disney Radio XD to appease my kids. Very nice and genuinely sincere gentleman and attentive to our needs. Would definitely recommend. The dealership in general is spectacular. They had a playroom for kids, a nice waiting area with nice comfy furniture, complimentary coffee and popcorn and all around, a great playroom. More

Got me what I wanted! I was determined to walk out with a new car this day and Kurt did amazing job doing just that! I got the car & price I wanted! Kurt was professional, I was determined to walk out with a new car this day and Kurt did amazing job doing just that! I got the car & price I wanted! Kurt was professional, knowledgeable, and very accommodating. He made the lease transition process seamless! Looking forward to the next lease! I will be back! More

Tim is a great salesman My name is Al and I normally don't write reviews ,but I have to say I've been a long time Chrysler buyer and have been to many dealerships ,with that My name is Al and I normally don't write reviews ,but I have to say I've been a long time Chrysler buyer and have been to many dealerships ,with that said Tim has been great not only at the time of sale but with with any issues I've had after. I recommend him and this dealer for your next vehicle . More

Great experience Very pleased with my experience. Alan was great - we discussed my different options and located the vehicle that fit my needs. Very satisfied with m Very pleased with my experience. Alan was great - we discussed my different options and located the vehicle that fit my needs. Very satisfied with my experience. More

"Great Experience" We purchased a Jeep Cherokee last month with Steve's help. He is extremely patient and offers his 100% commitment to find the car you looking for. It We purchased a Jeep Cherokee last month with Steve's help. He is extremely patient and offers his 100% commitment to find the car you looking for. It took only two visits to the dealer and he found my dream car! We were not sure if we were going to find a car that was affordable for us and that also had everything that we needed and were looking for, but thanks to Steve we are driving an amazing vehicle. I will recommend this dealer to all my friends and family. More

Good team doing good work Sounds crazy, but I actually "like" bringing my family's vehicles in for service at this dealership. I can't say I "know" anyone over there, but I've Sounds crazy, but I actually "like" bringing my family's vehicles in for service at this dealership. I can't say I "know" anyone over there, but I've dealt with George for all of my service work since the dealership opened and he and the team have been excellent. George does a great job getting back to me if I leave a message, he calls with the important decision topics and leaves out the "can I get you to buy a ______" conversation since the car is here. Additionally, when the team has noticed something during the repair process, he checks things first and if it's covered... he tell you "the tech noticed this, I see it's covered under your extended warranty... so we took care of that while it's in". I'll take that treatment all day every day. More

Worst dealer experience I've ever had Brought truck in for warranty body work. Delt directly with service manager the entire time. After warranty work was approved they failed to order a Brought truck in for warranty body work. Delt directly with service manager the entire time. After warranty work was approved they failed to order any parts to do the work. After 5 weeks I returned to dealer to see what delay was, service manager still had paperwork but never ordered parts. Once parts were finally ordered they forgot to get them painted. After almost another 3 weeks the parts were finally painted and ready but they failed to notify me for installation. Finally got parts installed, picked up truck, and found orange paint on my front bumper (I have a black truck). So not only did it take over 2 months to do a simple hood replacement someone hit something with my truck too. More

Don't take your car for service They have a sign, express oil change. An hour and a half later......I go to pay, price tripled. Didn't tell me on my first oil change that I need synt They have a sign, express oil change. An hour and a half later......I go to pay, price tripled. Didn't tell me on my first oil change that I need synthetic oil. Then guy starts to leave me at cadhier, I see a scribble on paper about a nail in my tire. I ask hey what's this? He has no clue. Another guy comes out informing me of a nail and they can't repair. I need to buy one tire $200!!! I was pissed left. Took to my reliable Belle Tire. Nothing wrong at all!!!! I am female, raised by mechanics in my family. I'm not dumb. I will never set foot in this place again! More