Suburban Chrysler Dodge Jeep Ram of Troy

Poor sales, incompetent service department None of my experiences with this dealership have been good. I would really advise anyone to drive out a little further to someone else. I’m going to w None of my experiences with this dealership have been good. I would really advise anyone to drive out a little further to someone else. I’m going to write out a few of them below and you can make your own determination on if you should invest your hard earned money in their sales or service. I have leased a vehicle from them as well as take in another vehicle for routine maintenance several times. I won't be returning for either in the future and I would advise you not to. Here are a few snapshots of some of the experiences I've had with this dealership. I took my car in several free basic oil changes from them. The first few were fine, normal check in and out. Then one time upon picking up my car I noticed a 2-foot-long large scratch in the paint down the side of the door, as if someone had walked too close to the car with buttons on their clothes or accidentally dragged something across the paint. I informed the service manager and he began to deny they damaged my car but conceded that they would take care of it. Mind you, I had just finished claybaring the vehicle the day before. Their fix appeared to be applying wax to the door to try and cover the scratch up. The scratch was still clearly visible and I had to have someone else fix their "fix" with a buffer and compound. I wrote this off as something minor but it should have been my first red flag. On another occasion I brought one of my vehicle in for brake work and an oil change. When I got home I noticed they had put 40 miles on my car! I called up the service manager and he said they had to drive it out to a clear part of the road (there were some light flurries the night before and maybe a quarter inch on parts of the road) to test the brakes and joked that they wouldn't have joyrided my car unless it was a Viper. Are you kidding me? The freeway and several main roads that are covered by salt trucks are right around the dealer. 40 miles! At that time, I foolishly accepted his excuse and moved on. That was really dumb of me and I should have turned away from this dealer at that very moment. A year later after looking at their inventory online I went to look a new car on their lot. My experience with new car sales was to have the Salesman write up the wrong lease price during the purchase process only to discover their error an hour and a half into the paperwork causing the price to be raised by $30/month. I didn't want to miss out on the FCA rebates that were expiring in a few days so I accepted the terms. When I took delivery of the car the dealer had done ZERO pre-delivery prep. The car was far out of alignment and pulling hard left. They didn't do any sort of body inspection or wash and left all of the body alignment marks on the car. I had to return within 2 days of spending 3 hours buying a brand new car for them to fix the steering and wash off all of the marks. A day later I had my car back and the issues that should have never made it to me were fixed. And finally on my last THREE visits I will ever have, they failed to do a very simple job not once but twice! I brought in my car for the rear differential fluid to be drained and replaced. When I went to pick up my car I noticed that they had used BG fluids instead of Mopar on the invoice. It seemed odd to me so I looked up the part number listed on BG's website. The dealer and put the wrong fluid into the $2000 limited slip differential in my car. I was fortunate enough to catch it when I got home... I thought. I brought my car back in the next day to have them change it out with the right fluid. A few months go by and I take my car out of storage and drive it a bit. Pulling slowly through a parking lot I start to notice a groaning noise coming from the back end of the car. They managed to screw up AGAIN. Either they never changed the fluid or they put the wrong fluid back into my car again. At this point, I was irate. I called and spoke to the Service Director because the Service Managers all seemed to be incompetent. I asked them to open up the unit and inspect it for damage and to take a photo to show me if there was any unusual wear because I didn't trust them to do a complete job. I got a call about an hour and a half later that my car was done and the noise was gone but they did not open the unit (surprise!). I left a voicemail for the Service Director about them trying to get away with an inadequate job and he called me back about an hour later. He claimed he didn’t think any damage was done, how the heck could he know? They didn’t inspect the unit! I thought about it during that time, if these guys could mess up a simple fluid change, not once but twice, it was probably for the best that they weren’t going to take a part the rear end. I told him If they didn't want to do the labor to get the unit open, I wanted a year warranty on the part and service from the dealer, which he agreed to. During all of my visits I have never felt the dealership go beyond what they felt was minimum that they needed to do. Their level of service is unacceptable and I will advise anyone I know to stay away from Suburban Chrysler in Troy including those of you reading this. My wife bought a Buick from Suburban Buick in Ferndale and the experience has been good so far. I really hope my experiences with other Dodge dealerships are better or I am leaving the brand for something else. More