Suburban Chrysler Dodge Jeep Ram of Troy

Honest Professional Salesmen I was extremely happy with my experience at Suburban Chrysler. Max was my salesmen and took the time to answer all my questions to ensure I would get I was extremely happy with my experience at Suburban Chrysler. Max was my salesmen and took the time to answer all my questions to ensure I would get the exact vehicle I desired. He was professional and very up beat every time we engaged in a conversation. Hats off to you Max! Thank You, More

Great Experience We've purchased a few vehicles from Mr. Leruth and will continue to do so in the future. He is easy to work with and listens to what's important to y We've purchased a few vehicles from Mr. Leruth and will continue to do so in the future. He is easy to work with and listens to what's important to you. Our buying experience was efficient. More

Horrible experience....DON'T buy a car from this dealer! Made an appointment to have my minivan appraised as a opportunity to turn in my existing lease vehicle early to take advantage of lease deals on a new Made an appointment to have my minivan appraised as a opportunity to turn in my existing lease vehicle early to take advantage of lease deals on a new Minivan. Even though making an appointment, had to wait over an hour to meet with my sales representative (he could have called me to tell me to come later as they were running behind). After meeting with him and having the car appraised, the new lease price came back at $450/mo (including all the lease turn in fees), which was significantly more than my existing payment, so I decided not to move forward with the new lease car and went home. Chad called me a few days later to tell me the good news that they were able to get more money on my appraisal for my existing van, which brought down the payment to $405 (including all the lease turn in fees), which was comparable to what I was currently paying (and now for a car with even a few more options). I decided to move forward with the purchase. I made an appointment to pick up the car, and once again I had to wait for over an hour and 30 minutes to take delivery because they were backed up (again, no call to let me know not to come as they were behind). A month later, I get a bill from US bank saying that I owe $250 for excess wear and tear. I called the dealer, left a message with Chad, who never called me back, so I talked with Tom. He said that I was responsible for the wear and tear charges from US Bank, even though they did an "appraisal" of the car. This is NOT was conveyed to me when I met with Chad....but they really didn't care.. I should have went back to the dealer that I purchased my original van from..they were much more trustworthy and respectful of my time. DO NOT BUY A CAR FROM THIS DEALER!! More

New 2016 Jeep Cherokee We went on a Saturday to look at buying a new 2016 Jeep Cherokee. Had purchased a 2015 Jeep Renegade last year from Suburban Jeep. We already knew We went on a Saturday to look at buying a new 2016 Jeep Cherokee. Had purchased a 2015 Jeep Renegade last year from Suburban Jeep. We already knew which vehicle we wanted after looking at the inventory on Suburban's website. We were assigned to Paige Donnelly. Paige did an awesome job of showing us the vehicle and highlighting the features on the car. We put a deposit down on the car and made an appoint with Paige for the next Monday to pick-up the car. Paige had all the paperwork ready to go and the vehicle detailed and ready. In no time, we were driving away with our new vehicle. Would recommend Suburban for your next vehicle and ask for Paige. More

Very happy customer! I went in on Wed. May 4th, to look into buying a new Jeep Cherokee. My appointment was with Crystal Howsare. Crystal took wonderful care of me, doin I went in on Wed. May 4th, to look into buying a new Jeep Cherokee. My appointment was with Crystal Howsare. Crystal took wonderful care of me, doing everything she could to find exactly what I was looking for, and accommodating me in every way possible. She and Brandon in Finance stayed late that night to take care of me and get all the paperwork & details done-all I had to do was come in the next evening to pick up my great new Jeep Cherokee! When i came back for the vehicle, Crystal spent plenty of time sitting with me in the car, showing me all the functions & explaining how to use them, making sure I was comfortable with everything. I was very happy with my experience at Suburban! More

Outstanding service Bill Messina did a fantastic job is helping me lease a Durango. The process could not have gone more smoothly. I highly recommend Bill and Suburban Do Bill Messina did a fantastic job is helping me lease a Durango. The process could not have gone more smoothly. I highly recommend Bill and Suburban Dodge More

Always good service As always Adam makes every service visit a pleasure, speedy and complete! I love the makeover to the service department as well! And the waiting area As always Adam makes every service visit a pleasure, speedy and complete! I love the makeover to the service department as well! And the waiting area for customers is easy to relax and wait for our vehicles! More

Great deal and support Jim did a great job to provide good deal and support. I had a high over mileage and get a new lease car at a lower cost. He assisted to get a new le Jim did a great job to provide good deal and support. I had a high over mileage and get a new lease car at a lower cost. He assisted to get a new lease vehicle to save a lot of money by going much more further mileage. More

The Plus and Minus of Acquiring a New Renegade The salesman, Joe Bellomo, who leased my wife her Grand Cherokee, was terrific. The dark moment was the vehicle prep. Car had low windshield washer fl The salesman, Joe Bellomo, who leased my wife her Grand Cherokee, was terrific. The dark moment was the vehicle prep. Car had low windshield washer fluid and worse, the washer fluid pump did not work and a new one had to be ordered from Farmington dealer to be replaced the following day. About 3 hours more time at the dealership and out of my schedule because it was not properly "Prepped". It was also missing the Owner's manual which I had to return and obtain from the salesman. Also: on the first day, diagnostic day, all instruments panel controls had been turned off to check electrics. No work was done that day (because of part having to be ordered), I returned home and went to an event that night that got out at 10:00. I drove about 5 miles before realizing my headlights had been turned from Auto to off (and not turned back to original position). Likewise the heater. This could have been dangerous and cost me a ticket. More