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Suburban Ford of Ferndale
Ferndale, MI
607 Reviews
SUBURBAN FORD OF FERNDALE
It Takes More Than Just One Happy Ferndale Customer to Earn the Trust of Drivers Throughout Ferndale, Detroit MI, Royal Oak MI, Oak Park MI and Southfield MI
It Takes a Dynamic Team Just Like the One at Suburban Ford of Ferndale
At Suburban Ford of Ferndale, we're dedicated to earning your business again and again. The first time you walk through our doors could be to browse our selection of used cars. Or, perhaps you'll stop by to trade an older model for a brand new Ford vehicle.
Our sales staff and our auto financing team have the bar set at the top rung every time, so you can count on finding a loan or lease option that puts the Fusion, Focus, Explorer, Escape or Edge of your dreams in your driveway, on your terms.
When you're ready to return to our Ferndale dealership for regular car service and maintenance, we'll be ready to perform whatever work your vehicle requires. And when you're in the market for auto parts, we're ready to assist in whatever D-I-Y projects you have going on under the hood of your car.
Finally, after a few years on the road, when you're ready to start the process up again, you'll walk right back through those doors to have a few familiar faces help you out.
For more information about our full range of services stop into our showroom at 21600 Woodward Ave. Ferndale, MI and we'd be happy to assist you with all of your automotive needs.
The company's 70+ year commitment to customer service excellence is backed by a comprehensive selection of brand names, spanning over 33 convenient dealership locations, AAA-approved auto repair, Suburban Auto Parts and eight Suburban Collision Center locations.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 2:00 PM
Sunday Closed - 3:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 AM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday Closed - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
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Showing 607 reviews
February 28, 2026
Great experience pre-purchase with the Sales Staff, very knowledgeable. Morning of pick-up had to wait quite a while for vehicle to be washed, prepped, etc. Sadly, we were told this all would be complete be knowledgeable. Morning of pick-up had to wait quite a while for vehicle to be washed, prepped, etc. Sadly, we were told this all would be complete before our appointment. Attention to detail on the paperwork could also be improved. Quite a few items were misworded and incorrect. Lein information from our lender, names on the title, etc. Other than that, a good experience. Would recommend them to others based on friendliness, just plan 3-4 hours on pickup day rather than the 1-2 estimated. More
by brett.reese
Employees Worked With
Mark Fortuna, Jerimy Mexico
February 22, 2026
Carrie and Josh were very helpful. I found the right vehicle within my price range. The process went smoothly. This is the 3rd vehicle I've purchased from Suburban Ford. I found the right vehicle within my price range. The process went smoothly. This is the 3rd vehicle I've purchased from Suburban Ford. More
by mdagenha88
Employees Worked With
Carrie Atkinson, Josh Anderson
January 30, 2026
Sales manager YELLED AT ME and made me CRY for asking questions It started off great. I dropped my car off for an engine warranty and they supplied me with a loaner. When I had the loaner it had somet questions It started off great. I dropped my car off for an engine warranty and they supplied me with a loaner. When I had the loaner it had something happen to it during a below zero night when pulling out of a spot. I immediately texted my sales person who told me to continue driving and everything was under warranty. I told her I didnt feel safe. I brought it back in the next business day and she assured me everything was under warranty. I had to find another car because I was now left without a car until April and I have to go to the hospital and a lot of doctors that I cant be without a car and Ford does not pay for rentals. When I told my sales person that she was not nice and told me I could get my car transferred to a different dealer and pick up my plate from service. I called service and they said I owe 3,500 for an axle that is broken in three places. I called the Sales Manager (Michael Halloran) and he yelled at me until I was in tears and told me I was going to dealers so they would tell me what I wanted to hear and I didnt have any steak in the game and he would not lose 3,500$ over me. I told him I was asking for information and Ford told me I could get a second opinion on the car and he said he wouldn't release the truck because he believes in his service team and he wont allow anyone else to look at it. There is no damage to the truck anywhere else. Everything is in pictures and documented but he told me that he would see me in court then yelled that he was not talking about this anymore. Now they will not put my other car back together and tell me that I will have to pay another shop to fix what they took apart. All I was doing was trying to ask about what happened and how something like this could have happened and ended up in tears. More
by meggelaine
Employees Worked With
Michael Halloran, Chris Scott
January 08, 2026
Great experience working with Mark on my new lease! He was so helpful helping me find a vehicle that worked for my family and my budget. Would highly recommend working with him. He was so helpful helping me find a vehicle that worked for my family and my budget. Would highly recommend working with him. More
by nikki123
Employees Worked With
Mark fortuna
October 09, 2025
Carrie was great! Made the car buying process super easy. Explained everything and was very transparent throughout the process. Made the car buying process super easy. Explained everything and was very transparent throughout the process. More
by trentschmitz25
Employees Worked With
Carrie
September 28, 2025
Salesperson and management provided excellent service and experience during the sales and delivery process. After sales issues were solved with no problem. experience during the sales and delivery process. After sales issues were solved with no problem. More
by New Bronco driver
Employees Worked With
Carrie Atkinson, Kerrigan Purslow, and others
