Suburban Ford of Ferndale

Purchase of Jeep Liberty I would like to say Mr Gibson was very courteous and knowledgeable about what our needs were, highly recommended and would work with in the future. I would like to say Mr Gibson was very courteous and knowledgeable about what our needs were, highly recommended and would work with in the future. More

Honest deal I just like to say thanks to Mr Tye Gibson my car buying experience was a good one at the dealership .. I found him to be honest about the deal we t I just like to say thanks to Mr Tye Gibson my car buying experience was a good one at the dealership .. I found him to be honest about the deal we talk about and at the closings of deal there wasn't a lot of game playing with numbers like others on staff which made me think twice about buying my mustang.... if your dealership had more people like him I'm sure you'd have more happy customers... Thanks Tye .. More

Excellent service on buying our new car Tye was very helpful and professional, even thought is was a nasty rainy day on Saturday and he had many other customers he was helping he still gave Tye was very helpful and professional, even thought is was a nasty rainy day on Saturday and he had many other customers he was helping he still gave us time and help with our new purchase. My wife and I truly appreciate Tye and the great service he has provided us and will defiantly recommend him and Suburban Ferndale to any and all of our family and friends looking to purchase a new or used car. Thank you very much , Keep up the great work Tye ;-) More

Easy Deal Easy to deal with. Tye never pushed the sale. Kevin was super fast in the finance office. Was in and out super quick with the car I wanted. I will be Easy to deal with. Tye never pushed the sale. Kevin was super fast in the finance office. Was in and out super quick with the car I wanted. I will be back to buy another. More

Exceptional Customer Service from Tye Gibson I knew which vehicle I wanted to look at and Tye was upfront with me regarding the availability. When the vehicle did become available, Tye contacted I knew which vehicle I wanted to look at and Tye was upfront with me regarding the availability. When the vehicle did become available, Tye contacted me right away and gave me an opportunity to test drive the car. The car would actually be for my son who needed something reliable right away. Tye took all our needs into account and allowed us to make an informed decision to purchase the vehicle. He made the process very easy for us and we were able to drive off the lot with the car that day, very satisfied. Thanks! More

Helped get me what I wanted and was never pushy I had a good idea of what I wanted,Tim listened and got me in the seat of the car I was happy with and didn't waste my time. The whole process was qui I had a good idea of what I wanted,Tim listened and got me in the seat of the car I was happy with and didn't waste my time. The whole process was quick and painless. More

Outstanding Customer Service from Leah Nichols I've driven Fords all my life so that was the easy part. The tricky part is finding a good dealership and trustworthy sales person. My lease was up an I've driven Fords all my life so that was the easy part. The tricky part is finding a good dealership and trustworthy sales person. My lease was up and I was NOT going back to the previous dealership and certainly NOT back to the previous sales woman! Lucky for me I found Leah Nichols! Leah is truly a pleasure to work with. She is kind and very knowledgeable; thorough without being pushy. This is so refreshing. There are many new features on the Ford Sync, Leah took the time to explain them to me without rushing and clicking through each. I could tell she wanted me to really understand everything before I left and even offered to help me after the sale by offering to text or even FaceTime! Superior Customer Service from Leah. I recommend her! More

Brian is complete customer focused! Brain is my "go to person" when I need service work for all my cars. He is very personable and approachable. Recently, I was in the market to replac Brain is my "go to person" when I need service work for all my cars. He is very personable and approachable. Recently, I was in the market to replace 2 cars. I searched the inventory of his dealership. However, after an extended search I found to certified used cars from other dealers. However, Brian will be my "go-to-person" for these cars because I've formed a friendship with him. He is a great ambassador for Suburban Ford of Ferndale! More

Excellent Customer Service- Mike & Brian My husband I helped our son purchase a a used vehicle from Suburban Ford. We found a car in his price range and Mike, the used car manager, and Brian, My husband I helped our son purchase a a used vehicle from Suburban Ford. We found a car in his price range and Mike, the used car manager, and Brian, the service manager, worked with us, providing top notch customer service. They actually took the customer service to the highest level by addressing our concerns and ensuring that our son’s vehicle was in the safest working condition. The car is very clean and it runs superbly. We feel comfortable with our son putting this vehicle on the highway. Furthermore, the vehicle was competitively priced. I would highly recommend shopping at Suburban Ford of Ferndale. More