Suburban Ford of Ferndale

Referred to Anthony Charles by Friend Last summer, I was referred to Anthony by a friend and looked at one car with him. Explained my preferred payment amount and purchase price to him wi Last summer, I was referred to Anthony by a friend and looked at one car with him. Explained my preferred payment amount and purchase price to him with the condition that if they could not get the car to fit, I would not be buying. Anthony and his finance dept. ran the numbers, and they were coming back higher than I could tolerate. Rather than push the sale, he was honest and upfront and we agreed to meet again someday for something that would fit. A couple of weeks later, I saw another car online that might work, and Anthony put the deal together on my conditions. Drove down on lunch hour, traded in my old car, and drove out in the newer one in 90 minutes. Class act start to finish. Would not hesitate to call him for the next one. More

MONA E. - THE BEST BUYING EXPERIENCE EVER From the moment I made my first phone call inquiry with Dayna to the time I drove off the lot, the staff was great. My saleman Dennis Lietz was atten From the moment I made my first phone call inquiry with Dayna to the time I drove off the lot, the staff was great. My saleman Dennis Lietz was attentive to all my needs. My needs were very specific and I had to have exactly what I requested due to my family size. He had the vehicle ready to show and test drive. He took his time explaining all financing options and with the help of Kevin Maples, I was soon on the road. After a week long search, my vehicle had found me!!! More

Great and Easy Experience I sent an email inquiry on the car I had been looking at online for a little over 2 weeks. The following morning I had been contacted by Dennis Lietz I sent an email inquiry on the car I had been looking at online for a little over 2 weeks. The following morning I had been contacted by Dennis Lietz . He was very helpful and friendly which actually made me come into the dealership later that afternoon to test drive the car. I came back the following day to get the car. Dennis was the perfect salesman as he didn't seem pushy and wasn't trying to force me into anything. He explained the process and made me feel at ease the whole time. I love my car, Thanks Dennis. More

excellent customer service The staff in the service department are very knowledgeable and are will to help you. it is a very comfortable atmosphere. I recommend bring your car o The staff in the service department are very knowledgeable and are will to help you. it is a very comfortable atmosphere. I recommend bring your car or truck in for service. I left knowing that quality work was done on my automobile. More

Make sure you verify and re-verify Wasted a day off work and 4 hours of driving to learn a used truck I had an appointment to look at was no longer available. It just shows a lack of r Wasted a day off work and 4 hours of driving to learn a used truck I had an appointment to look at was no longer available. It just shows a lack of respect for customers. I had even given my cell phone so they could call during my trip in case this happened. Apparently, they just didn't care. More

Fantastic Dennis Lietz was a wonderful person through and through to work with. Didn't like the first car id rove and Dennis found me a new car to test drive an Dennis Lietz was a wonderful person through and through to work with. Didn't like the first car id rove and Dennis found me a new car to test drive and I fell in love. Thanks Dennis! More

Superb Sale Man This was my second visit to Suburban Ford of Ferndale and both times I was pleased and treated with excellent customer service Kamin Davis is the best This was my second visit to Suburban Ford of Ferndale and both times I was pleased and treated with excellent customer service Kamin Davis is the best of the best thank you for making my car buying experience great!! More

Professional and friendly. Dennis Lietz, who was my contact, made this a friendly and professional experience. The AC was not working when I bought the car and we agreed that th Dennis Lietz, who was my contact, made this a friendly and professional experience. The AC was not working when I bought the car and we agreed that they would fix it which they did. More

Wonderful I had a wonderful experience. I was in and out quickly. I gave what I wanted my payments to be and they came back with the financing no money out of p I had a wonderful experience. I was in and out quickly. I gave what I wanted my payments to be and they came back with the financing no money out of pocket my trade in as my down payment. And my parents are $30 less than what I said was my limit. Very satisfied! More

Problem Vehicle Bought a vehicle that the starter blew on right after my first drive. Now I have a bunch of other issues and possibly engine issues. Go here at your o Bought a vehicle that the starter blew on right after my first drive. Now I have a bunch of other issues and possibly engine issues. Go here at your own risk. More