Suburban Ford of Ferndale

Fantastic help and customer service Great dealer to work with they have amazing customer service , got an amazing deal on a used car , I shopped around for a few months and they gave me Great dealer to work with they have amazing customer service , got an amazing deal on a used car , I shopped around for a few months and they gave me the best deal on the make and model I was looking for More

very happy Everyone in the dealership was very nice and friendly and willing to help out and I do thank them all and have a bless holiday. Everyone in the dealership was very nice and friendly and willing to help out and I do thank them all and have a bless holiday. More

Buying a used car Great experience! Dennis Lietz was wonderful. He made the process so easy and explained everything to us he also walked us through the dealership and Great experience! Dennis Lietz was wonderful. He made the process so easy and explained everything to us he also walked us through the dealership and showed us the service dept.. I would definitely refer him and use him again! We will be back. I would also like to thank Colleen Coleman in the finance Dept. she is very professional and made the transaction so relaxing. More

Not Honest At All I Purchased a 2010 Escape from Ferndale Suburban and will never go back. They tried to trick me into buying an overpriced warranty, I purchased the e I Purchased a 2010 Escape from Ferndale Suburban and will never go back. They tried to trick me into buying an overpriced warranty, I purchased the exact same warranty for over half the cost a month later. I was told the tires we not leaking when I mentioned low tire pressure, I had to replace them within a week after sale. Pointed out rust before purchase and was told it was no big deal and within two months I was finding paint flaking off, I called David, Used Sales Manager and asked if they could fix it for me since I was just out of corrosion warranty and David was not helpful at all, wouldn't even work with me on a better price than I can get at any other ford dealer. Worst experience with a dealer that I have ever had, I would not recommend buying any vehicle from David the used car manager or any of the other staff, you will get taken. More

Buying used car Overall was a good experiance. Dealer could have left me to dry but they worked with me and made it pleasent. Ill be back again! Overall was a good experiance. Dealer could have left me to dry but they worked with me and made it pleasent. Ill be back again! More

Freaking Amazing suburban ford is absolutely awesome. And what makes them awesome is their great employees like Chris & Christine ! They got me into a car fast,hassle suburban ford is absolutely awesome. And what makes them awesome is their great employees like Chris & Christine ! They got me into a car fast,hassle free and professionaly! I've never had such a great service dealing with cars. Thanks again you guys. Keep up the good work. More

Great people I just bought an 06 mustang. Drives good and came at ease with the help of Jessica and Coleen. They made buying my first car exciting and quick. I just bought an 06 mustang. Drives good and came at ease with the help of Jessica and Coleen. They made buying my first car exciting and quick. More

Truck Purchase I was looking on the intrenet, I found the truck I thought I wanted to buy. I called the dealership and was given an appointment with a salesman for I was looking on the intrenet, I found the truck I thought I wanted to buy. I called the dealership and was given an appointment with a salesman for the next day. I drove in from Lake Odessa, Michigan to look at the truck. When I arrived, that person was no longer with the dealership. Dominic, who was new to Suburban Ford (1 week) offered to help me. He found the truck for me and brought it up so I could test drive it. The truck was exactly what I wanted and drove great. I explained that I work 12 hours a day 7 days a week and I needed to drive the truck home that day as I did not have time to fool around. He did everything he could to help me make that happen. The finance manager did an excellent job also and got me financed within an a couple of hours. They were having problems with the internet so he drove to his home and used his computer to arrange everything for me. Dominic had the truck fueled up and detailed for me while we waiting. I drove the truck home that same day and could not be happier with the truck and the dealership. Everyone was great. More