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Suburban Ford of Ferndale

Ferndale, MI

4.3
586 Reviews

21600 Woodward Ave

Ferndale, MI

48220

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586 Reviews of Suburban Ford of Ferndale

October 28, 2021

Leon is a great sells man, he is very knowledgeable and helpful. I have brought several vehicles from him. More

by Hallr45
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Leon Stoudemire
Oct 30, 2021 -

Suburban Ford of Ferndale responded

We are so happy to read such a great review about Suburban Ford of Ferndale!

October 22, 2021

I was able to get right in and they took care of my car immediately More

by ginapsmith
Recommend Dealer
Yes
Employees Worked With
Brandon Bachelor
Oct 27, 2021 -

Suburban Ford of Ferndale responded

Thank you for taking the time to review us! We are happy you were in and out in a timely manner!

October 21, 2021

Excellent customer service from everyone in the service department. I was kept well informed regarding the service of my vehicle. Job well done! More

by Bruce71168
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Corey Hubbard
Oct 21, 2021 -

Suburban Ford of Ferndale responded

Thank you for the 5-star rating! We always appreciate hearing customer feedback regarding their experiences with us and are pleased to know that you received outstanding customer service.

October 18, 2021

Great dealer to work with. They provided me with a very honest and efficient transition when buying my last new vehicle More

by gmartin10
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Moe Doueik
Oct 18, 2021 -

Suburban Ford of Ferndale responded

We are thrilled to know that your visit earned us 5-stars! Our goal is to make our customers feel at ease when making big purchases. We hope you have a wonderful day.

October 16, 2021

Corey was very helpful and thorough. Very courteous and got me in and out in great time. My car is riding much better. Thanks! More

by Stacey
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Corey Hubbard
Oct 18, 2021 -

Suburban Ford of Ferndale responded

Stacey, we are happy to know Corey was efficient and helpful during your visit! Thank you for sharing your kind feedback.

Oct 19, 2021 -

Stacey responded

You’re welcome Corey was very helpful and thorough.

October 12, 2021

Brian is the best service advisor! Since 2017, he exhibits professionalism, concern, and personable service. More

by Rufusbeal
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Legowsky
Oct 19, 2021 -

Suburban Ford of Ferndale responded

Please let us know if there is anything else we can do for you; we are more than happy to help!

October 09, 2021

Christina, Don (Diesel Mechanic). Good diesel mechanics are hard to find. Go to Ferndale Ford ask For Don. More

by Bradleydlevell
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christina Cornell, Brandon Bachelor
Oct 13, 2021 -

Suburban Ford of Ferndale responded

We are so happy to read such a great review about Suburban Ford of Ferndale!

October 04, 2021

Very pleased with the service I received. My lease purchase with smoothly. Moe gets 5'stars, he made the whole experience easy. Love my F 150. Been dealing with this Ford dealership for many years. More

by jjsalt
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Moe Doueik
Oct 05, 2021 -

Suburban Ford of Ferndale responded

Julian, we are so grateful to have you as a loyal customer. Thank you for taking the time to review your recent visit with us and Moe. We appreciate your business as always and are happy to hear that you are loving your F-150.

September 22, 2021

I despise Ford Ferndale dealership in Ford motor company headquarters I was scammed now I'm in debt for $2,800 don't know how I'm going to pay for something that was supposed to be a recall and warranty b More

by delomac
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Scam
Sep 22, 2021 -

delomac responded

I will never trust Ford FERNDALE dealership or Ford COMPANY EVER AGAIN I AM DEEPLY IN DEBT FOR 2800 DOLLARS FOR A CAR THAT NO LONGER WORKS AND I DON'T HAVE..I DESSPISE AND WHATEVER NEGATIVE WORD THERE IS FOR HATING FORD FERNDALE AND FORD COMPANY

September 22, 2021

The Service Department is very bad over charge customers .. The Manager Pat Klein is worst manager More

by jnoble002
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Andrew Perkins, Pat Klein
Oct 05, 2021 -

Suburban Ford of Ferndale responded

We are sorry to hear that you had a negative experience during your most recent visit with us. We would appreciate the opportunity to learn more about how we can turn this around for you. Please contact me us at 248-399-1000 so we can discuss a way to resolve any issues you might have.

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