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Suburban Ford of Ferndale
Ferndale, MI
584 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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584 Reviews of Suburban Ford of Ferndale
January 29, 2020
Horrible Experience I am legitimately surprised at the horrible experience that I had at the Suburban Ford Used Car department. I bought a used car that was a 2011 with o I am legitimately surprised at the horrible experience that I had at the Suburban Ford Used Car department. I bought a used car that was a 2011 with only 37,000 miles on it. It was supposedly ‘certified’ but at this point, I’m not even sure what they mean by that. Before I was even able to drive it, the exhaust system had to be fixed. Once it was fixed, I was assured that this was a quality vehicle. I denied the additional coverage because it was extremely expensive- more than my car payment would have been- but I was assured that if anything happened with the car anytime soon that they would take care of me by the salesman I worked with. After having the car for only 45 days, my car broke down on the side of 696. It turned out the the rear catalytic converter had MELTED. I had my car towed to the dealership under the assumption that they would do the right thing and take care of me, but they did not. They offered ‘cost’ price to fix it, but that still neared $1000, which is more than I can afford. I called another shop, Ferndale collision, and they were able to fix it for $350 dollars. When this happened, I spoke with Mike, the lead in the service department and asked if this would affect the two other catalytic converters. He told me they were not related to each other and that there was no way of knowing. Two days later, my engine light turned on again. I was then told at Ferndale Collision that they ARE all working together and since my rear converter went out, my front converter was picking up the slack and failing. I once again called Suburban and spoke directly with Brad the Used Car Manager, Mike in Service AND Pat the general manager. They once again blew me off and told me that they would charge me cost- and out of goodwill, eat half of the price. The price was ONCE AGAIN approximately $1000+- even with the half off. They clearly know they are in the wrong or they wouldn’t offer to even help. But my question is, if they knew that the exhaust system was compromised, why would they sell me a ‘certified’ car without checking the entire exhaust system?! DO NOT TRUST the used car department. If you do go here- have the car checked out by an independent shop first. This is not an honest business. More
by njohnson
Employees Worked With
Brad Rummer, Pat Klein
January 25, 2020
Car buying made easy From start to finish, our experience at Suburban Ford of Ferndale was incredible. Nick was professional and made the entire process easy. I've always From start to finish, our experience at Suburban Ford of Ferndale was incredible. Nick was professional and made the entire process easy. I've always dreaded getting a new car, but I won't know. I can't recommend Nick and Ford of Ferndale enough. 5 stars! More
by Blair Moreland
Employees Worked With
Mike Goltz, Nick Frontiera
January 25, 2020
Process took a little over 2 hours and was quick and transparent about everything starting with the salesman to the finance department. It was a pleasant experience. transparent about everything starting with the salesman to the finance department. It was a pleasant experience. More
by chaunceyharris83
Employees Worked With
Kevin Maples, Mark Borushko
December 31, 2019
THE BEST!!! Out of all dealerships I must say this is the best experience I’ve had thus far. Mark Borushko was the best salesman ever! They can help you in any si Out of all dealerships I must say this is the best experience I’ve had thus far. Mark Borushko was the best salesman ever! They can help you in any situation. The whole staff was amazing I’d recommend this dealership to everyone I possibly can. They literally will turn no one around. I got a car I didn’t expect to get with the credit I but they got me into a very nice and new car. Thanks you guys!!! More
by ddaniell7252
Employees Worked With
Mark Borushko
December 24, 2019
Jeep Wrangler Bought Jeep on line. Would loved to see pictures that showed all of Jeep. Drove 8 hours to pick up Jeep to find rust under floor mats and underneath o Bought Jeep on line. Would loved to see pictures that showed all of Jeep. Drove 8 hours to pick up Jeep to find rust under floor mats and underneath of it. But other than that it was good. Also given only half tank of gas should of been full More
by sschaffer0721
Employees Worked With
Kevin Maples, Mark Borushko
December 21, 2019
I came into suburban ford not knowing a single thing what was needed serviced on. Thanks to Mike, we figured out all the problems on my vehicle & reassured me that everything was going to be okay & taken car was needed serviced on. Thanks to Mike, we figured out all the problems on my vehicle & reassured me that everything was going to be okay & taken care of to just sit back & relax. I’ve been to plenty of auto car places & being taken care of by Mike made me never want to take my vehicle somewhere else. Great customer service & was in & out of there in a timely matter, Very satisfied, More
by Elleysemilanovich
Employees Worked With
Michael Stoijadinov
December 19, 2019
Quick and easy Mark Borushko was extremely helpful and easy going. The whole process went very smooth and Kevin Maples was quick to get everything processed. Definit Mark Borushko was extremely helpful and easy going. The whole process went very smooth and Kevin Maples was quick to get everything processed. Definitely one of my best car buying experiences. More
by oerther113
Employees Worked With
Kevin Maples, Mark Borushko
December 15, 2019
My last two visits were great because of Peter. He’s polite, knowledgeable and provides great customer service. I will definitely come back! He’s Great! polite, knowledgeable and provides great customer service. I will definitely come back! He’s Great! More
by LashawndaW
Employees Worked With
Pete Neubauer, Blaize Bailey
December 14, 2019
Was a good experience Mr. mark Very hopeful finished everything on the same Day I He took the extra mile helping me drive the car homeme I’m very happy with the Service an Mr. mark Very hopeful finished everything on the same Day I He took the extra mile helping me drive the car homeme I’m very happy with the Service and the car More
by nick
Employees Worked With
Mark Borushko
