Suburban Ford of Romeo

Basil was great to work with! Holidays are busy for everyone and he was very personable. The service department should be proud to have him on their staff. I had a 1400 appoint Holidays are busy for everyone and he was very personable. The service department should be proud to have him on their staff. I had a 1400 appointment and my car was not ready until 1700 which was surprising that it took so long but I wasn’t in that big of a rush to get my vehicle back. My only suggestion is that I wish that the service team would have ran my car through the wash as there was so much salt from driving on these MI roads. My home dealership (Maxey in Detroit) I lease from does it and it just adds a nice touch with minimal effort. More

Joe your service advisor was great. Overall service was done and appreciated and very happy Overall service was done and appreciated and very happy More

Amazing service team that takes care of you and makes you feel like a king (or Queen) Stopped in to ask Basil a question about my Escape and he figured it out in minutes. Then got me squeezed in the next day feel like a king (or Queen) Stopped in to ask Basil a question about my Escape and he figured it out in minutes. Then got me squeezed in the next day and I was all fixed and back on the road with total time investment of about 2 hours. basil always goes the extra mile!!!! Thank you Basil and Suburban Ford. More

This was my first time buying a car from a real dealership. It wasn't as bad as everybody made it out to be. My husband and I both had a great experience! We were taken care of by the assistant of dealership. It wasn't as bad as everybody made it out to be. My husband and I both had a great experience! We were taken care of by the assistant of the sales woman and she was super patient and helpful. She not only did everything to make sure to find the car that I was trying to buy (I found it online), she found my husband's as well. The whole process took about an hour and a half and we both paid way less than we thought we would. I have nothing but nice things to say about this dealership. I highly recommend them and would do business with them again in the future. More

They were very knowledgeable and very efficient! Everything that I wanted to get I received! I was very happy with the service they provided ☺️ Everything that I wanted to get I received! I was very happy with the service they provided ☺️ More

The work was done quicker than I expected. I was happy. They did the necessary work and didn't try to upsell. I was happy. They did the necessary work and didn't try to upsell. More

Carissa responded promptly. She had everything set up for our appointment. Our appointment was quick and easy because she was prepared! She had everything set up for our appointment. Our appointment was quick and easy because she was prepared! More

Carissa Gray was amazing and treated us exactly how I want to be treated at a dealership. want to be treated at a dealership. More

Very clean, personable, and knowledgeable service department. A very comfortable waiting area with a nice table area which was very appreciated since I had some book work to do while waiting. department. A very comfortable waiting area with a nice table area which was very appreciated since I had some book work to do while waiting. More

Suburban Ford of Romeo had exactly what I wanted and was very efficient in making sure everything went smoothly. very efficient in making sure everything went smoothly. More