Suburban Ford of Sterling Heights

Beware of slimey, petty sales manager! Sales department came up with the idea of allowing me to drive an explorer while my vehicle was in for service for a recall, I was a few weeks from th Sales department came up with the idea of allowing me to drive an explorer while my vehicle was in for service for a recall, I was a few weeks from the end of my lease so I was in the market to purchase a vehicle. They needed the vehicle to get above 2000 miles so they could sell it discounted, it needed 220 miles more to go. As I was looking to purchase an Explorer, I agreed to take the vehicle on an extended test drive over the weekend in the hopes that if I liked the vehicle I might purchase that one. Afterwards I decided that I wanted a different model instead of the XLT, I wanted the Sport or Limited. They decided to charge me $127 for the test drive because I decided not to purchase that exact vehicle. I was at the time still considering purchasing a vehicle from them but just a different model. This could have been a positive experience, they could have gained an incredibly loyal customer who is new to the area. But, their sales manager is rather pompous and petty and unfortunately one bad experience like this has ruined the whole brand for me. Anytime someone is looking for a new vehicle I will forever tell my story. Hope it was worth the $127 that you didn't get anyways due to me disputing it with my credit card company. More

New Car Purchase Our salesperson Matt did a great job finding us a new lease car at the right price. Went with the Ford Edge again with more features at the same pric Our salesperson Matt did a great job finding us a new lease car at the right price. Went with the Ford Edge again with more features at the same price. More

Better than last time! The first time at Suburban Ford Matthew gave us a great leasing experience! That’s why we came right back at lease-end and stuck with him. He makes su The first time at Suburban Ford Matthew gave us a great leasing experience! That’s why we came right back at lease-end and stuck with him. He makes sure everything goes smoothly, and quickly as well as being personable and having a wealth of experience to share. Great job Matthew and thanks again! More

Straight to the point Other dealerships seem to not get the the point really quickly because they want to keep talking and keep you investing your time. Nathan was on top Other dealerships seem to not get the the point really quickly because they want to keep talking and keep you investing your time. Nathan was on top of things and was quick to take action on every little thing. He did not waist time and I appreciate that. Finance guy was awesome too. More

Excellent Service When I visited Suburban Ford, I was greeted with a huge smile and great hospitality by a young man named Mike Larose. He was very attentive to my need When I visited Suburban Ford, I was greeted with a huge smile and great hospitality by a young man named Mike Larose. He was very attentive to my needs and described in great detail what options would best suit me. I am very pleased with my purchase and I would highly recommend this place to anyone interested in buying a high quality used car. More

Very happy Ashey made things possible that I thought were not. She listened to everything I had to say. She found what I eas looking for and made it hs Ashey made things possible that I thought were not. She listened to everything I had to say. She found what I eas looking for and made it hs More

Great service I was pretty much stuck in a tough spot, I didn’t think I could finance. Bad credit and no co - signers to help me.Terry Lange made it happen. I was v I was pretty much stuck in a tough spot, I didn’t think I could finance. Bad credit and no co - signers to help me.Terry Lange made it happen. I was very pessimistic but his optimism gave me hope and he kept trying his best for me, never stopped. Good guy, great service. More

Exceptional service Jeremy Randolph is an exceptional and honest sales provider. He is able to promptly provide me with the exact information I am inquiring about withou Jeremy Randolph is an exceptional and honest sales provider. He is able to promptly provide me with the exact information I am inquiring about without bias or pressure. Please contact him for your next vehicle purchase or lease, you will not be disappointed or frustrated. More

Great salesperson and very easy to get paperwork done Vince was very easy to work with and was straight to the point with his sales which made the process much smoother and very easy Vince was very easy to work with and was straight to the point with his sales which made the process much smoother and very easy More

Great!!!! The service was great, it just felt right. I have dealt with suburban ford before. Nothing has changed the service is still professional top notch. The service was great, it just felt right. I have dealt with suburban ford before. Nothing has changed the service is still professional top notch. More