Suburban Ford of Sterling Heights

Choose Marcus – you’ll be glad you did Want the absolute BEST car-buying experience of your life? Choose Marcus Martin. Two days ago, I finalized a used-car purchase at Suburban Ford, Want the absolute BEST car-buying experience of your life? Choose Marcus Martin. Two days ago, I finalized a used-car purchase at Suburban Ford, and here’s what I can promise you ... Marcus is honest. Patient. Smart. Professional. Reliable. Sincere. And he will do whatever it takes to help you get the bargain you need on the car you want. No hassles. No pressure. No game-playing. On top of all that, Marcus is a genuinely nice guy, to boot. When I flew in from the Midwest to take delivery of my car, Marcus picked me up at the airport - on his day off. Plus, during our 45-minute drive to the dealership, Marcus gave me a mini travelogue-tour of Detroit, complete with the history and stories behind every point of interest. Very cool, indeed. Simply put, when I’m in the market for another used car, I will be calling Marcus Martin. You should too. More

2018 Ford F-150 limited / Silver Upon stumbling across their dealership on the Internet, I checked out their inventory, and they had, BY FAR, the most extensive inventory of 2018 Silv Upon stumbling across their dealership on the Internet, I checked out their inventory, and they had, BY FAR, the most extensive inventory of 2018 Silver F-150's, for sale. Rachel, via the Internet Sales Staff, responded quickly, and politely. I had been dealing with Tim, and Michele, on different vehicles in stock. But alas, two out of my three selections were sold. They had agreed to hold a vehicle for me, until I was able to road trip from the Cleveland area, approximately three hours away. Michele was SUPERB in her efforts to broker a deal that we could both live with. She was genuine, and sincere. It was like dealing with my own daughter, due to her bubbly, and pleasant, personality. She went over all aspects of my new truck, since my trade-in was a 2006, and there is a HUGE amount of technology upgrades between then, and NOW !!! Tim was equally genuine and sincere, and he had agreed to negotiate on my trade-in. He is starting to talk "100's", and I am still locked into "1000"s". His dialog, and banter, were VERY cordial and refreshing. Eventually, we agreed upon a price that we could both live with. I did not LIKE it, but I could live with it. Gary, in Finance, answered all of my questions efficiently, and quickly. He took all the time that I needed to ensure that I was content. Any copies that I had requested were handed to me, almost immediately. Their entire dealership staff were very cordial, friendly, and outgoing, throughout my entire time there. By the way, the deli serves a GREAT sandwich, for those contemplation periods of negotiation. (Hopefully, Tim will eat the tab on THAT one). If you would like to relocate your dealership to Ohio, then, I will not have to travel as far, when I return, in TWELVE YEARS !!! See you then, and please, keep the light on for me. Thank you, ALL. Dennis More

Nick Scoza is the BEST! Let me start by saying I was all set to purchase a lease vehicle from Chevrolet because I get the A plan but I met Nick at a mutual friends house and Let me start by saying I was all set to purchase a lease vehicle from Chevrolet because I get the A plan but I met Nick at a mutual friends house and we started discussing my options. He said I just had to see this explorer they got in because it sounded like I would benefit from the 3rd row seats. I came in to see it reluctant because it was used and I usually get leases. He really took great care of me checking the car fax and research to make sure I was making a wise decision. He introduced me to the manager and they made this work! It was lightening fast and the car was absolutely spotless when I came in to pick it up! It was a pleasure doing business with him and I'm already referring new customers this business transaction was A++++!!! I will be seeing Nick for All of my used car needs. Thank You! More

Satisfied Good experience, the sales person Ashley was very helpful and courteous. Good selection of cars. Like my test drive. Very clean facility. Over all I h Good experience, the sales person Ashley was very helpful and courteous. Good selection of cars. Like my test drive. Very clean facility. Over all I had good experience. More

Amazing Everyone went above and beyond to help us get around a messed up situation from another dealer that screwed us 13mo ago...thank you for everything!!! Everyone went above and beyond to help us get around a messed up situation from another dealer that screwed us 13mo ago...thank you for everything!!! More

Very pleased great experience So there’s no other way to say it my total experience with Ashley and suburban was great experience very helpful and thorough with any questions that So there’s no other way to say it my total experience with Ashley and suburban was great experience very helpful and thorough with any questions that I have made the whole buying process very pleasant and unstressful Anthony was big help at the finance part of the process very informative I what 110% recommend anyone looking for a used vehicle to see these folks Thanks so much again Jay More

Excellent Hillary is a pleasure to work with, very honest. Feels like your dealing with family. Always looking out for that perfect car with a great price. Hillary is a pleasure to work with, very honest. Feels like your dealing with family. Always looking out for that perfect car with a great price. More

Easy and fast sale Jayson was my salesman Less than 2 hours select, test drive, complete all paperwork and received my car This is the fastest time I bought anything Jayson was my salesman Less than 2 hours select, test drive, complete all paperwork and received my car This is the fastest time I bought anything Because I’m also salesman i felt he is serious and friendly He helped me to make it Again Thanks Jayson I hope I spelled your name right Also Anttony was very patient with all my questions and help me fast Ahmed More

Smooth and hassle free I came in looking for a specific vehicle it was no longer available within a few minutes Jeremy was able to find me a vehicle with more options and st I came in looking for a specific vehicle it was no longer available within a few minutes Jeremy was able to find me a vehicle with more options and staying close to the the price miles age of the vehicle I originally came to see overall great More

Jeremy Made Things Easy & Simple Jeremy took the time to listen & understand the needs I had when selecting a vehicle. He made it such that I had little to do & worry about, esp with Jeremy took the time to listen & understand the needs I had when selecting a vehicle. He made it such that I had little to do & worry about, esp with the registration xfer from my previous vehicle. The car was nice & clean & ready to go. The vehicle required a tune up, which is my only concern. More