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Suburban Ford of Sterling Heights
Sterling Heights, MI
2,042 Reviews
Welcome to The Suburban Collection. On behalf of our staff, thank you for visiting our website and giving us an opportunity to serve you online. Our commitment to perfection is exceeded only by our commitment to offer you the highest levels of guest satisfaction.
Our professional and well-trained staff is ready to assist you with your automotive needs. The Suburban Collection strives hard to make sure each and every one of our guests feels completely satisfied.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 10:00 AM - 3:00 PM
Sunday Closed
Service
Monday 7:00 AM - 4:00 PM
Tuesday 7:00 AM - 4:00 PM
Wednesday 7:00 AM - 4:00 PM
Thursday 7:00 AM - 4:00 PM
Friday 7:00 AM - 4:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:00 AM - 4:00 PM
Tuesday 7:00 AM - 4:00 PM
Wednesday 7:00 AM - 4:00 PM
Thursday 7:00 AM - 4:00 PM
Friday 7:00 AM - 4:00 PM
Saturday Closed
Sunday Closed
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Showing 2,042 reviews
November 21, 2018
Good salesman, bad dealership I had a horrible experience at this dealer but i can't blame the salesman Mike C. He did the best job he could with the process he was givin. He was c I had a horrible experience at this dealer but i can't blame the salesman Mike C. He did the best job he could with the process he was givin. He was courteous and polite and tried to handle the issues but his hands were tied by the useless policies and people above him. I would deal with Mike again but never the dealer. Being big and forgetting how to take care of the customer is what the dealer forgot how to do. More
by Ford350
Employees Worked With
Mike Capicchioni
November 19, 2018
The best first time buying experience Joe and Mazin did an amazing job in finding me my first car. Joe was able to get me the exact car I wanted within my budget quickly and without any is Joe and Mazin did an amazing job in finding me my first car. Joe was able to get me the exact car I wanted within my budget quickly and without any issue. They were able to make things very easy for me and helped answer any questions I had. Great service, great guy, great dealership. Couldn't be happier!! More
by Megan Fisher
November 14, 2018
Great service Craig, Todd, and Don B did an awesome job on my car. A tree branch fell on it so a lot of parts had to be replaced. Now my car looks like nothing ever Craig, Todd, and Don B did an awesome job on my car. A tree branch fell on it so a lot of parts had to be replaced. Now my car looks like nothing ever happened to it! My car was returned on time and clean inside and out, and Craig was available to answer any questions I had. I couldn’t have asked for better service. Thank you! More
by Ellen
Employees Worked With
Don B, Todd , Craig Mclaughlin
October 30, 2018
excellent service and very professional ! This is the second car I buy from them for my boys, excellent service and very friendly ! the sales team is wonderful , Ashley and Brian are awesome!! This is the second car I buy from them for my boys, excellent service and very friendly ! the sales team is wonderful , Ashley and Brian are awesome!! More
by buickman!
Employees Worked With
Brian Lagodna, Ashley Burgess
October 26, 2018
Mgr. Mike S./Nick are very helpful. Mgr. Mike S. and Nick in customer service go above and beyond excellent customer service!! Just moments after I purchased my new/used Flex, there was Mgr. Mike S. and Nick in customer service go above and beyond excellent customer service!! Just moments after I purchased my new/used Flex, there was an extra key issue and an unknown 2 long hour wait for me and my little kiddo in tow. Mgr. Mike S. took the time to just hear me out, the used sales team really didn’t care, we’re misleading and not helpful to rectify the issue in regards to the extra key issue/long wait. However, Mgr. Mike S. made the unsettling car purchase experience so much better. Because of Mgr. Mike’s and Nick’s courtesy, attention, and understanding, I will be driving out of my way to have my Flex serviced at Surburban Ford Sterling Hgts. Thanks Mgr. Mike S. and Nick in service! More
by 15Flex
Employees Worked With
October 25, 2018
Excellent service and experience Unsure of weather or not my current vehicle would be totaled after hitting a deer, I came in to see three vehicles I had found online. Upon walking in Unsure of weather or not my current vehicle would be totaled after hitting a deer, I came in to see three vehicles I had found online. Upon walking in I was paired with Marcus and explained my situation to him. Even though there was the potential for my truck getting fixed, he still gave me the same service and time as if I was a committed buyer. Marcus was attentive, but not overbearing during our meeting; which was greatly received. At no point did he make me feel "on guard", as I had in the past with other salesmen elsewhere. I would highly recommend him to anyone and will definitely return to see him in the future, for his character and professional approach made for an excellent relaxed experience. More
by StevenF
Employees Worked With
Marcus Martin
October 24, 2018
Bad buy So I bought my car from their used car lot a week and a half ago and I been having problems since the first week. First it was my brakes. They so call So I bought my car from their used car lot a week and a half ago and I been having problems since the first week. First it was my brakes. They so called found the problem and fixed it. But after driving my car for a day it started making the same loud noise. I don’t understand why they just won’t replace the break pad. And now my car won’t start at all. This was the worst decision I ever made in my life. Don’t buy a car from here it’s not worth it. Also after she seen the review I wrote she tried to check me about it. No it’s not coming down either. I hope this makes people do a little more research about these dealerships instead of being naive like me being a first time car owner More
by Sand
Employees Worked With
Shelby Frazzitta
October 23, 2018
Very professional and pleasant Ashley was a pleasure to work with. Very friendly, charismatic, and knowledgable. Brian the manager was involved in my deal as well. Both of them put Ashley was a pleasure to work with. Very friendly, charismatic, and knowledgable. Brian the manager was involved in my deal as well. Both of them put me at ease and made me very comfortable in doing business with them. A absolutely no buyer's remorse or dealer remorse. Thank you Ashley and Brian! More
by Briguy82
Employees Worked With
Brian Lagodna, Anthony Mazza, Ashley Burgess
October 23, 2018
Disgusting I bought my car 16 hours prior to walking into the service center. Shelby acted like I was a total inconvenience to her busy day. That because I had a I bought my car 16 hours prior to walking into the service center. Shelby acted like I was a total inconvenience to her busy day. That because I had already spent $13,500 the day before that my frustration was unwarranted that I couldn't have my car the 2nd day I owned it. Also that they couldn't find any car to put me in for 24 hours in a place where cars are EVERYWHERE! When I came to get my car I asked for a tire pressure gauge because the light was still on. I got a "no, nope, sorry, so sorry", then everyone just ignored me. I have NEVER been treated so disrespectfully in a service industry. I will NEVER come back nor recommend anyone to your service dept. I will advocate against it. More
by Briguy82
Employees Worked With
Shelby Frazzitta
October 21, 2018
Brandon is the best This is our third time going back to Brandon and he’s never let us down. We’ve been thrilled with our cars and his attention to details. He goes above This is our third time going back to Brandon and he’s never let us down. We’ve been thrilled with our cars and his attention to details. He goes above and beyond and it’s appreciated. More
by kwells
Employees Worked With
Brandon Negro
