Suburban Ford of Sterling Heights

Above and beyond customer service! As they say "3rd times a charm" I have visited Mandy a total of 3 times in the last 4 months looking to get out of my 2014 Fusion lease a year earl As they say "3rd times a charm" I have visited Mandy a total of 3 times in the last 4 months looking to get out of my 2014 Fusion lease a year early and let just say I did not make it an easy task for her. I was over miles, in a payment way to high and credit that was not so steller BUT on the 3rd visit she got it done! Not because she was selling me a car but she genuinely cared about helping me. She is super friendly, real and honest about what needs to be done and get it done fast with a constant smile and a fantastic personality. I couldn't be happier with my New 2017 Fusion and all the the people that helped my at Suburban Ford of Sterling Heights. More

Getting my daughter Kailie her first car. I found our first visit to Suburban Ford very informative. Russ came out to greet us on Saturday October 15th in the used car area, and he was very kn I found our first visit to Suburban Ford very informative. Russ came out to greet us on Saturday October 15th in the used car area, and he was very knowledgeable on the vehicles we were looking at. My husband and I took the Hyundai Tucson for a test drive to make sure it would be a reliable car for our daughter. We came back Monday night and my daughter took it for a test drive and fell in love. She also took a Jeep Liberty for a text drive as well. We came back Tuesday to do all the paperwork and purchase the Hyundai. Vito was our finance guy. He seemed quite knowledgeable as well. More

Quick, professional, courteous. I brought my 2016 Explorer sport to fix a known issue with the Car. Initially, when discovered, there was no known fix. As soon as it became available I brought my 2016 Explorer sport to fix a known issue with the Car. Initially, when discovered, there was no known fix. As soon as it became available, Mike called me and arranged for me to drop off the car and took care of it. the whole experience was fantastic. My wife dropped off the car on Wednesday and I received 2 calls from Mike and Dave ( the service advisor ) by Thursday detailing the whole process and the expected time. We will definitely keep dealing with this dealership, though it is far from our house, as long as you have employees and managers that care and get the job done with a smile. Much appreciated, Riad More

Purchase from the used lot I had a professional experience with the sales rep Brad Matyunas. With the approval of the manager Brian Lagodna I got a sweet deal on a 2016 Fusion. I had a professional experience with the sales rep Brad Matyunas. With the approval of the manager Brian Lagodna I got a sweet deal on a 2016 Fusion. Brad noticed a fob and navigation disk was missing (2 things I didn't catch) and had them replaced. This was after the price we agreed upon. For good measure he had the gas tank filled also. I'd recommend them to every one. More

Very helpful and attentive I had a very good experience. Thier prices are really good on used cars, and I never felt like I was just another sale for Russ Sink I had a very good experience. Thier prices are really good on used cars, and I never felt like I was just another sale for Russ Sink More

Great Experience Anthony Mazza made a great first impression and was a pleasure to work with. I am in the automotive industry and expect a high level of customer servi Anthony Mazza made a great first impression and was a pleasure to work with. I am in the automotive industry and expect a high level of customer service when I am making a purchase and Anthony delivered on that expectation. I was looking for a used BMW for my daughter and as soon as I inquired online Anthony followed up with a phone call and then upon knowing when I was coming in had the vehicle pulled up and ready to view. In my opinion Anthony will go far in his career due to the professionalism he exhibits. More

Great Experience and Smooth Transaction My salesman was Jeremy Randolph who was great! We communicated through email, phone and in person. He really put in the effort to find me what I was l My salesman was Jeremy Randolph who was great! We communicated through email, phone and in person. He really put in the effort to find me what I was looking for with keeping my needs in mind for my expanding family. There was no sales pressure and I got a great deal. Everyone is so friendly and welcoming at the dealership. Its a comfortable setting for those times when you have to wait to go through the sales process (which was pretty quick anyways!). Thanks again for a wonderful experience! Sarah Long in finance was great too! I love my new flex! More

Terry Lange is the man for the job!!! Terry handled my trade in and new purchase smoothly. He's the man for the right job! I wouldn't go any other dealerships. If you want to buy trade or Terry handled my trade in and new purchase smoothly. He's the man for the right job! I wouldn't go any other dealerships. If you want to buy trade or sell your car. Ask for Terry Lange!!!! Thank you very much!! More

A great experience Dealing with Brian the sales manager and Roman the sales agent was a great pleasure, they worked so hard to make sure all of our needs were met. Dealing with Brian the sales manager and Roman the sales agent was a great pleasure, they worked so hard to make sure all of our needs were met. More

Pathetically unorganized I confirmed my appointment to test drive the 2014 Ford Escape that was listed on EBay. Avery set our appointment for 5pm on Friday with MJ. Avery th I confirmed my appointment to test drive the 2014 Ford Escape that was listed on EBay. Avery set our appointment for 5pm on Friday with MJ. Avery then confirmed my appointment time to test drive the car not once, not twice, but three times. One of those times being only 3 hours before my scheduled appointment at 5pm. My husband and I drove two hours one way arriving at our scheduled appointment a half hour early. We were then informed that MJ was on vacation and that Terry would be assisting us. We were informed by Terry that the vehicle we drove two hours to test drive was sold. When I questioned him why Avery did not inform me the car was not available he told me “Avery is not aware of our inventory. Her job is to get you in the door, and it worked.” I have never experienced a more frustrating, unprofessional situation. I am planning on telling as many people as I can using all forms of social media about my horrible experience at Suburban Ford of Sterling Heights. More