Suburban Ford of Sterling Heights

Michael Brown is amazing! He really went above and beyond in helping me get my first new car. He made it a really great experience for me! I would definitely recommend him to anyone! in helping me get my first new car. He made it a really great experience for me! I would definitely recommend him to anyone! More

Very unpleasant and unprofessional. Orderd car 3 months ago, no contact at all. Tried to follow up with sales on few different occasions, no reply. Car must have been sold. ago, no contact at all. Tried to follow up with sales on few different occasions, no reply. Car must have been sold. More

Had a great experience purchasing a used car through Suburban. It exceeded our expectations in every way. Extremely well-organized, efficient, and customer-focused. London in sales was amazing. Jays Suburban. It exceeded our expectations in every way. Extremely well-organized, efficient, and customer-focused. London in sales was amazing. Jayson had us in and out of our financing meeting in 20 minutes. Manager Brian Lagodna was friendly, attentive, and thoughtful. More

Michael Brown was such an awesome salesman! He was so Michael Brown was such an awesome salesman! He was so patient and explained everything thoroughly! He went above and beyond I really appreciate all Michael Brown was such an awesome salesman! He was so patient and explained everything thoroughly! He went above and beyond I really appreciate all the time you spent. You did an amazing job. We enjoyed our experience at Suburban and would come back to you for sure. HIGHLY, HIGHLY recommend going to Suburban Ford and seeing Michael We’re loving our brand new 2022 Ford Explorer! Thank you Suburban Ford and Michael! More

I love the way the sales people got back with my quickly. I am looking forward to buying a vehicle from here soon. I am looking forward to buying a vehicle from here soon. More

Rachelle and the whole staff at this location was extremely helpful with finding me a vehicle within my budget and able to provide a warranty also. extremely helpful with finding me a vehicle within my budget and able to provide a warranty also. More

We enjoyed our experience at Suburban and would shop here again. John Halsey is outstanding to work with. He is a good communicator, whether you prefer phone or text, and was patient with my wife / family. again. John Halsey is outstanding to work with. He is a good communicator, whether you prefer phone or text, and was patient with my wife / family. I would definitely recommend John to anyone who is looking for a low-pressure sales experience or anyone who might have a lot of questions about their vehicle. We did not enjoy our trade-in experience. It didn't feel transparent, and we thought the price was low (without much explanation or even discussion with the appraiser). Overall, we have had good service appointments and a relatively easy selling experience. We would shop here again. More

John was very professional and pleasant to work with and really helpful dealerships very clean. really helpful dealerships very clean. More

I have purchased 3 vehicles from here and have been very happy with my overall total experience. The Sales Manager Tom MacPherson is great but my Salesman Vince Miceli was a disappointment. I rated him acco happy with my overall total experience. The Sales Manager Tom MacPherson is great but my Salesman Vince Miceli was a disappointment. I rated him accordingly and he sent me the following text "Hey Frank, this is Vince Miceli from Suburban Ford I received the survey you filled out that only effects me and I have explained this to you multiple times and this does only effect/hurt me. This is the 2nd or 3rd time which has really hurt my bonuses throughout the times of you buying vehicles from me. So I am no longer going to assist you on future vehicles, if you would like to buy from this dealership it is no problem, but I am no longer going to be your sales person. Have a great day." DON'T use this salesman. More

Clean, courteous and prompt customer service for my experience. Even when waiting, which wasn't long, friendly individuals would talk to me about my vehical purchase. experience. Even when waiting, which wasn't long, friendly individuals would talk to me about my vehical purchase. More