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Suburban Ford of Sterling Heights

Sterling Heights, MI

4.4
2,042 Reviews
Welcome to The Suburban Collection. On behalf of our staff, thank you for visiting our website and giving us an opportunity to serve you online. Our commitment to perfection is exceeded only by our commitment to offer you the highest levels of guest satisfaction. Our professional and well-trained staff is ready to assist you with your automotive needs. The Suburban Collection strives hard to make sure each and every one of our guests feels completely satisfied.
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40333 Van Dyke Avenue

Sterling Heights, MI

48313

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Showing 2,042 reviews

February 12, 2021

With professional qualities and an engaging personality that builds quick rapport and genuine trust Michael Brown made my car buying experience a pleasure. If you're looking for a salesperson who is sincer More

by lrwilliamsjr
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Brown
Feb 19, 2021 -

Suburban Ford of Sterling Heights responded

Hi, thank you for taking the time to leave a review for us at Suburban Ford of Sterling Heights. We're happy we could meet your expectations!

Feb 19, 2021 -

lrwilliamsjr responded

Expectations met, and exceeded!

February 12, 2021

Tara is absolutely amazing! I trusted her from the minute I sat down to the minute I left in my new car. She is the perfect mix of personable and professional! I had no idea what I wanted walking in and with More

by kaitlyn.s
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tara Browning
Feb 19, 2021 -

Suburban Ford of Sterling Heights responded

Kaitlyn, we are very happy we could provide you with a positive experience!

February 11, 2021

Thank you Joe and John for your assistance. You both were very kind and efficient as I was making a big purchase. Thanks again to both of you! More

by Pamela
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Franzoni
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Renee Junga, John Halsey
Feb 19, 2021 -

Suburban Ford of Sterling Heights responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

February 07, 2021

Mike Brown was a pleasure to work with! His response time and communication made the process of buying a vehicle quick and easy. He’ll continue to receive my business. Highly recommend!!!! More

by Jwithak33
Recommend Dealer
Yes
Employees Worked With
Michael Brown
Feb 09, 2021 -

Suburban Ford of Sterling Heights responded

We are glad we could help!

February 06, 2021

Good service. Allowed me to test drive the cars I wanted to. Gave me a good trade value on my Fusion for a new 2021 explorer. More

by EnoL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Franzoni
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Skeltis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Flutur Gjonaj
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bryan Stier, Michael LeBeau
Feb 09, 2021 -

Suburban Ford of Sterling Heights responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

February 03, 2021

Joe FRANZONI and his team on SUBURBAN FORD take care of my vehicles and all my family many years and became already great friends. Very professional service! Highly recommended to everyone! Thank you a More

by tiga9502
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Franzoni
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Skeltis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kevin Miller, John Halsey
Feb 03, 2021 -

Suburban Ford of Sterling Heights responded

Hi, thank you so much for your positive comments about Suburban Ford of Sterling Heights!

February 03, 2021

The dealership has been my go-to Ford dealer for several years. Michele Fournier's attention to my deal details made the difference in my selection. More

by EFC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michele Fournier
Feb 09, 2021 -

Suburban Ford of Sterling Heights responded

Thank you for your kind words and this wonderful review!

February 02, 2021

Such a great dealership! This is my second lease from them. They truly work hard to find you the best deal! I highly recommend them! More

by Agnes K
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Franzoni
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Halsey
Feb 02, 2021 -

Suburban Ford of Sterling Heights responded

Agnes, your wonderful feedback and rating mean a lot to us.

February 02, 2021

I have bought lots of cars from lots of different dealerships. But working with Joe and John is by far the best experience I've ever had. I will be a repeat customer. More

by Ttaormino
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Franzoni
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Halsey
Feb 02, 2021 -

Suburban Ford of Sterling Heights responded

Ttaormino, thanks for your praise and kind comments about our team.

February 02, 2021

During one of the most difficult times in my life, my car died. I was in a position where I had no choice but to purchase a vehicle when I could not afford one. Nicole Elder was horrible to me. She was un More

by liza.parkinson
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Apr 29, 2021 -

Suburban Ford of Sterling Heights responded

Liza, we're disappointed to hear of the negative experience you had at our location. Our customer experience manager Amanda would like the opportunity to speak with you about your visit. She can be reached at 586-977-7994.

Apr 29, 2021 -

liza.parkinson responded

We have already communicated. Mr. Elder himself offered to make a service appointment for me at another dealership after I asked how he was going to make sure my service interactions would go smoothly. I made my own appointment and find I’m very happy at Dean Sellers Ford in Troy.

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