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Suburban Ford of Sterling Heights
Sterling Heights, MI
1,917 Reviews
Welcome to The Suburban Collection. On behalf of our staff, thank you for visiting our website and giving us an opportunity to serve you online. Our commitment to perfection is exceeded only by our commitment to offer you the highest levels of guest satisfaction.
Our professional and well-trained staff is ready to assist you with your automotive needs. The Suburban Collection strives hard to make sure each and every one of our guests feels completely satisfied.
It is my personal commitment to see that all of your expectations are not only met...but exceeded.
Best Wishes,
David T. Fischer
Chairman & CEO
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 10:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 4:00 PM
Tuesday 7:00 AM - 4:00 PM
Wednesday 7:00 AM - 4:00 PM
Thursday 7:00 AM - 4:00 PM
Friday 7:00 AM - 4:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:00 AM - 4:00 PM
Tuesday 7:00 AM - 4:00 PM
Wednesday 7:00 AM - 4:00 PM
Thursday 7:00 AM - 4:00 PM
Friday 7:00 AM - 4:00 PM
Saturday Closed
Sunday Closed
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Showing 1,917 reviews
October 25, 2018
Excellent service and experience Unsure of weather or not my current vehicle would be totaled after hitting a deer, I came in to see three vehicles I had found online. Upon walking in Unsure of weather or not my current vehicle would be totaled after hitting a deer, I came in to see three vehicles I had found online. Upon walking in I was paired with Marcus and explained my situation to him. Even though there was the potential for my truck getting fixed, he still gave me the same service and time as if I was a committed buyer. Marcus was attentive, but not overbearing during our meeting; which was greatly received. At no point did he make me feel "on guard", as I had in the past with other salesmen elsewhere. I would highly recommend him to anyone and will definitely return to see him in the future, for his character and professional approach made for an excellent relaxed experience. More
by StevenF
Employees Worked With
Marcus Martin
Helpful October 24, 2018
Bad buy So I bought my car from their used car lot a week and a half ago and I been having problems since the first week. First it was my brakes. They so call So I bought my car from their used car lot a week and a half ago and I been having problems since the first week. First it was my brakes. They so called found the problem and fixed it. But after driving my car for a day it started making the same loud noise. I don’t understand why they just won’t replace the break pad. And now my car won’t start at all. This was the worst decision I ever made in my life. Don’t buy a car from here it’s not worth it. Also after she seen the review I wrote she tried to check me about it. No it’s not coming down either. I hope this makes people do a little more research about these dealerships instead of being naive like me being a first time car owner More
by Sand
Employees Worked With
Shelby Frazzitta
October 23, 2018
Disgusting I bought my car 16 hours prior to walking into the service center. Shelby acted like I was a total inconvenience to her busy day. That because I had a I bought my car 16 hours prior to walking into the service center. Shelby acted like I was a total inconvenience to her busy day. That because I had already spent $13,500 the day before that my frustration was unwarranted that I couldn't have my car the 2nd day I owned it. Also that they couldn't find any car to put me in for 24 hours in a place where cars are EVERYWHERE! When I came to get my car I asked for a tire pressure gauge because the light was still on. I got a "no, nope, sorry, so sorry", then everyone just ignored me. I have NEVER been treated so disrespectfully in a service industry. I will NEVER come back nor recommend anyone to your service dept. I will advocate against it. More
by Briguy82
Employees Worked With
Shelby Frazzitta
October 22, 2018
Very professional and pleasant Ashley was a pleasure to work with. Very friendly, charismatic, and knowledgable. Brian the manager was involved in my deal as well. Both of them put Ashley was a pleasure to work with. Very friendly, charismatic, and knowledgable. Brian the manager was involved in my deal as well. Both of them put me at ease and made me very comfortable in doing business with them. A absolutely no buyer's remorse or dealer remorse. Thank you Ashley and Brian! More
by Briguy82
Employees Worked With
Brian Lagodna, Anthony Mazza, Ashley Burgess
October 21, 2018
Brandon is the best This is our third time going back to Brandon and he’s never let us down. We’ve been thrilled with our cars and his attention to details. He goes above This is our third time going back to Brandon and he’s never let us down. We’ve been thrilled with our cars and his attention to details. He goes above and beyond and it’s appreciated. More
by kwells
Employees Worked With
Brandon Negro
October 15, 2018
Extra mile James went the extra mile in selecting a GOOD vehicle for us. He wanted us to have the highest quality car on the lot. He sifted through a lot of vehi James went the extra mile in selecting a GOOD vehicle for us. He wanted us to have the highest quality car on the lot. He sifted through a lot of vehicles to find the best one. He was knowledgeable about every car we looked at, and also was well-informed about cars that were new to the lot. He also worked hard on the financing. On top of that he just helped him mom change his mother’s flat tire........good guy. More
by Boogieboarder
October 12, 2018
The Best Experience, Hillary you're a SUPERSTAR!!! The experience at Suburban Ford of Sterling Heights was GREAT! Hillary was AMAZING!!! She exceeded all of our expectations. Hillary went above and bey The experience at Suburban Ford of Sterling Heights was GREAT! Hillary was AMAZING!!! She exceeded all of our expectations. Hillary went above and beyond to get my wife into a Ford Explorer. Hillary is one of the best sales people we have ever worked with. She is extremely knowledgeable, showed genuine concern, and answered all of our questions. She was very pleasant and had a lot of patience with my wife an I. We highly recommend Suburban Ford of Sterling Heights, and we highly recommend Hillary!! Thank you Hillary :) More
by MikeB
Employees Worked With
Hillary Adam
October 12, 2018
Excellent service Thank you so much I really appreciate you braking everything down for me to easily understand what I was getting myself into and not trying to beat ar Thank you so much I really appreciate you braking everything down for me to easily understand what I was getting myself into and not trying to beat around the bush. It was the most fast and friendly service I ever received from a dealership and you guys are the best. Thank you again I love the car. More
by Keyannak
October 09, 2018
PHENOMENAL MARCUS M. Sep 29,2018 I went into the dealership and met with Mike C. who was very lazy and didn't have the best customer service skills. I ended up not getting Sep 29,2018 I went into the dealership and met with Mike C. who was very lazy and didn't have the best customer service skills. I ended up not getting a car because he didn't feel like working with me or my bad credit and said that my vehicle (that he didn't have inspected) was only worth $350.00 and I didn't have much of a down payment which is another reason I chose not to go any further. I ended up selling my vehicle on ( Oct 4) and made I enough for my down payment and my insurance from it. I called the dealership after doing some research for Suburban Ford Of Sterling Heights employee's it was then that I came across THE PHENOMENAL MARCUS MARTIN... I scheduled an appointment with him for Oct 6 and left with the vehicle of my desire all because MARCUS fought long and hard for me that day. If you are a person like me who is doing some research as to who you want to deal with at this dealership I would advise you to go see MARCUS MARTIN he is down to earth and makes the process smooth and easy... In a couple of years when I'm ready to make another purchase I will go wherever Marcus is, he's THE MAN WITH PLAN!!! THANKS AGAIN MARCUS!!!!!!!!!!!!!! <3 More
by bmwilliams26
Employees Worked With
Other Employees :
Caleb Herrera, Marcus Martin, Mike Capicchioni
October 08, 2018
Amazing Experience I have never had such a great experience purchasing a vehicle. Terry Lange, never skipped a beat when taking care of me. Always answered my phone call I have never had such a great experience purchasing a vehicle. Terry Lange, never skipped a beat when taking care of me. Always answered my phone calls even when he was golfing. I would highly recommend anyone going to Suburban Ford. Their customer service is outstanding! More
by Aromain76
Employees Worked With
Mark Shama, Caleb Herrera, Terry Lange
