Vito Vultaggio

I like how they greet with a smile and get the help you need immediately. They treat you professionally and are friendly. My Sales person, Vito could not be any more accommodating than he is. He is so h need immediately. They treat you professionally and are friendly. My Sales person, Vito could not be any more accommodating than he is. He is so helpful, honest, and professional. Treats you as a family member and not just another client. More

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On the positive side, delivery of the vehicle was great. Otherwise, dealership from a financing standpoint was abysmal. Was already pre-approved thru Ford Credit, and expressly indicated I wanted to stay Otherwise, dealership from a financing standpoint was abysmal. Was already pre-approved thru Ford Credit, and expressly indicated I wanted to stay with Ford Credit. The dealership said they wouldn't need to run my credit report but they did anyway under the pre-tense that they needed my social security number to access my Ford Credit account. Then they financed thru Ally without my knowledge. We found out as their collections department started calling us (I was waiting for the new loan to show up on my Ford Credit app) while we were in the middle of closing on a new home purchase. Overall, they seem to be manipulating the situation to their favor all along the way without being transparent about intentions or decisions. If you can pay cash, should be a good experience otherwise I can't recommend. The sales guy was good but displaced accountability whenever I questioned finance department actions / decisions. I can't remember who the finance person was as they haven't returned my calls. More

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Sales people were helpfully and polite, Very nice showroom and kid friendly ,overall we are very happy with our purchase showroom and kid friendly ,overall we are very happy with our purchase More

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After receiving no call backs from other dealerships, we worked with Vito on a new Explorer lease and the process could not have been easier. The vehicle was what we wanted, at the price we needed and the s worked with Vito on a new Explorer lease and the process could not have been easier. The vehicle was what we wanted, at the price we needed and the service from everyone at Suburban was exceptional. More

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Purchased a new Ford F-250 from Nick N. He was fantastic to work with from a customer sales perspective - personable, clear on expectations, and knowledgeable! They've got a very smooth pro He was fantastic to work with from a customer sales perspective - personable, clear on expectations, and knowledgeable! They've got a very smooth process for purchasing vehicles! Everyone was very friendly. Would strongly recommend Nick and I'd use the dealership again. More

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I had an excellent experience at Suburban Ford. My salesman Vincent was very easy to deal with. My salesman Vincent was very easy to deal with. More

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An amazing experience! Highly Recommend...... Answered every question. Sent pictures and videos as requested. We Love the car. I love their selection of vehicles. The ent Highly Recommend...... Answered every question. Sent pictures and videos as requested. We Love the car. I love their selection of vehicles. The entire experience was a pleasure. I will be back the next time we are in the market and will recommend Suburban Ford Sterling Heights to all our friends and family. Thanks! More

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Very helpful and great overall experience. I would highly recommend suburban ford of Sterling Heights to everyone I would highly recommend suburban ford of Sterling Heights to everyone More

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So my first time trying to acquire a new vehicle in my life Vito Vulgattio ruined it by being a CON ARTIST & A LIAR! DON'T PUT YOUR TRUST IN HIM AT ALL!!! This horrible Car salesman literally sat there & life Vito Vulgattio ruined it by being a CON ARTIST & A LIAR! DON'T PUT YOUR TRUST IN HIM AT ALL!!! This horrible Car salesman literally sat there & listened to everything i said about what i can afford & what i absolutely can't afford, i told him my budget was maxed at $25,000 & i had a my father as a CoSigner to help me ensure i get a new vehicle, but there was no trucks on the lot available at that price i wanted so Vito recommended leasing a $41,000 ranger & made it seem like it was easily achievable, comes to find out he lets me test drive a Customers Custom made Ranger an apologized after i drove it for their mistake but i have the VIN # of that ranger because i had to run those numbers with my insurance agency because Vito tried to lease me a sold truck!!! He then Immediately shredded all the documents we already signed for a someones elses sold truck! But i have a picture of the paper with his name & the Vin # Unbelievable! It gets worst!!! He tries to lease me a 42,000 ranger an VITO promises it wont hit our credit hard if we get denied for the lease, comes to find out while my dad is having surgery fighting for his life we keep getting disapproval letter after letter bank after bank claiming we are not approved to Finance a $42,000 vehicle!!! Vito has successfully destroyed in one week what took years of building credit by applying me for financing a truck i absolutely told him i could not afford to finance, i then proceed to call the dealership to ask why is this happening an was immediately greeted with the rudest immature behavior acting like i don't understand what's going on an that this is normal, infact Steve Moe a manager defended his employee an had vito ease dropping on a conversation that wasn't meant for vito to hear because i didn't want to deal with that con artist vito trying to make quick money off of people an i didnt want to deal with anymore after that bad of a mistake someone of a higher position needed to deal with a mistake like that, but comes to find out it gets even worst!!! How so? Keep reading please! Steve Moe begins to mock me on the phone while vito claims the mistakes on my end & not his, kinda funny vito like a chump says he remembers everything clearly that day & proceeds to tell me he was paying attention by letting me know he remembers i have a daughter when infact i told him i have a son..... yet another mistake on his end... i said dude we're both new dads its okay to make a mistake but this mistake is setting me back in life a 100 points in credit score, Vito began to tell me we're not getting anywhere in the phone call an told me he had other customers waiting to see him, probably customers that he knows he's making money off of so then he ignores my direct question to him why did you try to finance us that vehicle when you told us it was to lease the entire time he did not want to speak on it at all whatsoever, i have a son, im a single parent i told i could not take a loss or a set back like this where im at in life an i was continuously promised because i repeatedly told him how important this was, he promised over an over again it was only going through ford credit an that i was under the impression word for word we talked on leasing not financing because i already made it clear i couldn't afford to buy anything over 25,000. I am taken advantage of, disrespected, every single person i know I'm telling about this experience feels like we were ripped off an the car salesman tried to con us into buying a more expensive vehicle so that he could make more commission off the sales price being doubled for what i originally told him OVER AN OVER AGAIN like i cant make this up i told him what i could afford an he did the complete opposite setting me, Vito you actually hurt my life by putting my father & my son & I back in life further & you're taking no responsibility for it by walking away during confrontation on the phone when he's in the wrong & tells me to come to the dealership if i really want to talk before he leaves me hanging on the phone an lies about everything we agreed on that day! What is your problem Vito? I didn't have enough money to make you enough commission so you set me up for failure my first time coming to ford for a new vehicle after my familys history goes as far back as my great grandfather knowing henry ford an my grandfather after him worked for henry ford an bought the truck from that very same dealership, the same dealership i only went to being the BIGGEST in Michigan an the same dealership my grandfather bought his trucks from I wanted to continue the legacy with Ford because its highly valued in my family & Vito & Steve just ruined my entire experience i can't believe this could even happen, me of all people very clear about what i wanted, upfront about everything, i didn't tell this salesman to pick out a car for me to finance he tried to make me believe i was leasing, i haven't been able to eat, or sleep well for the past 2 weeks i can't believe my life can be set back this far from a mistake nobody wants to take responsibility for... More

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Predatory sales tactics in the finance department. Hoodwinked my daughter, a first time car buyer, into $12,000 of extras. Explicitly told to add no extras. I guess I'm the fool for trusting these peo Hoodwinked my daughter, a first time car buyer, into $12,000 of extras. Explicitly told to add no extras. I guess I'm the fool for trusting these people to treat my daughter ethically and fairly. Now I cant get them cancel these items. Even when they do I will still be stuck with a $629.00 payment that was absolutely unecessary. Avoid this place like the plague. Douglas Tito More

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