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Suburban Ford of Waterford
Waterford, MI
1,198 Reviews
We understand that there are a lot of choices when buying your next new or used vehicle, financing your purchase, getting service performed, or buying parts for your vehicle. It's a tough decision unless you've already had a history of great service from an automotive retailer.
If you're looking for an auto dealership that can serve your automotive needs, we want to provide you a list of reasons our customers tell us that they come to Suburban Ford of Waterford.
"Certified" pre-owned vehicles - Ford has trained our mechanics to inspect and repair our used Ford vehicles to bring them up to the stringent standards required to be classified as Ford certified pre-owned vehicles.
Family-owned business - The Fischer family has owned car dealerships since the 1950's and Suburban Ford of Waterford is proud to be part of the Suburban Collection dealership group, all striving to maintain the same levels of superior customer satisfaction and service.
2,000+ used cars in stock - Being part of the Suburban Collection of dealers, our metro Detroit based dealership has plenty of used cars on-site and access to over 1,700 other vehicles in the metro Detroit area.
Easily accessed location - Located on M-59, Highland Road, we make it very easy to get to our facility from I-75, M-59, US-23, or Telegraph Rd.
CarFax reports - We offer our used car customers access to free CarFax reports to help them become more comfortable knowing more about the used car they are interested in.
Free Wi-Fi - We provide free Wi-Fi access for all our customers to use all your electronic devices while you're waiting for service to be performed.
A rating* at the Better Business Bureau - We have the highest rating possible at the BBB and are a "member in good standing".
Delivery to your location - Our staff is happy to deliver your new or used vehicle, free of charge to your work, home or location of your choice.
Professional, customer-focused management team - Our General Mana
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Communication
Service Time
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 10:00 AM - 4:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
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Showing 1,198 reviews
July 12, 2025
My experience at this dealership has always been great. Thanks for the free coffee and bottled water. Thanks for the free coffee and bottled water. More
by mrrobertebrown
Employees Worked With
July 08, 2025
i had a problem with service. Talked to Jeff and he fixed the issue. I am a happy customer. Talked to Jeff and he fixed the issue. I am a happy customer. More
by pk
Employees Worked With
July 07, 2025
i had a problem service and enterprise. Rob took care of issue. I am a happy customer. Rob took care of issue. I am a happy customer. More
by pk
July 04, 2025
Sam is knowledgeable, friendly and kind. I’ve used the dealer’s service for my 3 vehicles for the last 7 years. First car was purchased and we worked with Sam. He is now our go to guy for an I’ve used the dealer’s service for my 3 vehicles for the last 7 years. First car was purchased and we worked with Sam. He is now our go to guy for any and all vehicle needs. More
by spearala
June 27, 2025
I bought out of state site unseen and they took extra photos and answered any questions I had.Ed Rogin did a very good job and I would purchase from him again. Overall satisfied photos and answered any questions I had.Ed Rogin did a very good job and I would purchase from him again. Overall satisfied More
by deerej
June 27, 2025
I bought out of state and had them take extra pictures, it was excactly as discribled. Ed Rogin did great job with questions and concerns. I would defineatly do business with him again. it was excactly as discribled. Ed Rogin did great job with questions and concerns. I would defineatly do business with him again. More
by deerej
June 25, 2025
Trevor's communication is above and beyond. He is a true professional and a great person to buy a car from. No pressure and always was in touch answering any questions I might have. I also w He is a true professional and a great person to buy a car from. No pressure and always was in touch answering any questions I might have. I also worked a bit with Laurie who was equally pleasant and professional. Suburban Ford of Waterford is my new go-to car place. Thanks for being great! More
by chiphebert
June 22, 2025
My son needed to replace his totaled car. Melissa was extremely helpful, patient with all my questions and concerns about a buying used car. She worked hard to find my son the best car that f Melissa was extremely helpful, patient with all my questions and concerns about a buying used car. She worked hard to find my son the best car that fit into his budget. She really cared about my son and I. She cared about us as people which in today's world is rare. We will definitely be coming back to her when we need vehicles. My son feels that her kindness towards us turned what would have been a stressful experience into a wonderful one. More
by richelledaley
Employees Worked With
June 20, 2025
Relationship service kind understanding people. Great car buying experience. Would recommend them highly. Truly professional. Great car buying experience. Would recommend them highly. Truly professional. More
by Ryan
Employees Worked With
June 16, 2025
Salivno, quick service, was so professional and kept his word about my scheduled appointment. I loved receiving the updates from this dealership during my visit. A real plus in my book. We think that Norm word about my scheduled appointment. I loved receiving the updates from this dealership during my visit. A real plus in my book. We think that Norm Stern is a real asset to Suburban Ford. It's always a pleasure to chat with him. More
by Marilyn
