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Suburban Ford of Waterford

Waterford, MI

4.2
1,215 Reviews
We understand that there are a lot of choices when buying your next new or used vehicle, financing your purchase, getting service performed, or buying parts for your vehicle. It's a tough decision unless you've already had a history of great service from an automotive retailer. If you're looking for an auto dealership that can serve your automotive needs, we want to provide you a list of reasons our customers tell us that they come to Suburban Ford of Waterford. "Certified" pre-owned vehicles - Ford has trained our mechanics to inspect and repair our used Ford vehicles to bring them up to the stringent standards required to be classified as Ford certified pre-owned vehicles. Family-owned business - The Fischer family has owned car dealerships since the 1950's and Suburban Ford of Waterford is proud to be part of the Suburban Collection dealership group, all striving to maintain the same levels of superior customer satisfaction and service. 2,000+ used cars in stock - Being part of the Suburban Collection of dealers, our metro Detroit based dealership has plenty of used cars on-site and access to over 1,700 other vehicles in the metro Detroit area. Easily accessed location - Located on M-59, Highland Road, we make it very easy to get to our facility from I-75, M-59, US-23, or Telegraph Rd. CarFax reports - We offer our used car customers access to free CarFax reports to help them become more comfortable knowing more about the used car they are interested in. Free Wi-Fi - We provide free Wi-Fi access for all our customers to use all your electronic devices while you're waiting for service to be performed. A rating* at the Better Business Bureau - We have the highest rating possible at the BBB and are a "member in good standing". Delivery to your location - Our staff is happy to deliver your new or used vehicle, free of charge to your work, home or location of your choice. Professional, customer-focused management team - Our General Mana
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6975 Highland Rd

Waterford, MI

48327

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Showing 1,215 reviews

October 14, 2025

Wally was an amazing help throughout the entire process of looking for a new car. He is extremely knowledgeable and keeps the customers interests in mind. I have never been happier when it comes to getting More

by Jmukhtar23
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Steve Scarpaci
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Goltz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Wally Jijika
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 14, 2025 -

Suburban Ford of Waterford responded

Thank you for choosing Suburban Ford of Waterford and for sharing your experience with Wally! We look forward to working with you and your loved ones in the future. Enjoy your new car!

October 13, 2025

Great experience, very professional and knowledgeable about the vehicles, a pleasure to work with them. One of the best experiences buying a vehicle. I recommend Wally and Nick , great atmosphere. More

by Frunzulita2000
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Wally Jijika
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Plummer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 14, 2025 -

Suburban Ford of Waterford responded

We're grateful for your review! It's fantastic to hear that Wally and Nick made the process smooth and enjoyable. We hope you love your new vehicle, and thank you for choosing Suburban Ford of Waterford!

October 11, 2025

From my initial phone conversation with Wally, to driving off the lot, Wally and his team, especially Brandon from the finance department, were incredibly friendly, professional, and dedicated to ensuring my More

by Nolanoneill12
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joshua Dabney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Wally Jijika
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Plummer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brandon, finance dept
Oct 13, 2025 -

Suburban Ford of Waterford responded

We are so grateful for your business and your fantastic recommendation! It's awesome to hear Wally and Brandon provided such supportive service throughout the process. We'll be sure to share this with them. See you next time at Suburban Ford of Waterford! Safe travels!

October 09, 2025

Wally is the greatest. Will deal with him next time too. So friendly and knowledgeable. More

by Jeff
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joshua Dabney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Wally Jijika
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 10, 2025 -

Suburban Ford of Waterford responded

Hi Jeff, we're glad to hear Wally provided you with a 5-star experience at Suburban Ford of Waterford. See you again soon!

Oct 10, 2025 -

Jeff responded

The only reason I gave Wally 5 stars is the 7 star option wasn't available. Thanks again Wally. Jeff

Oct 13, 2025 -

Suburban Ford of Waterford responded

Thank you so much for your kind words, Jeff! We'll be sure to pass this along to Wally.

October 08, 2025

We had an interesting conversation about the life of my car. I'd heard that at 60,000 miles the engine would blow up....The person who told me this was very adamant that I sell my car before that happened More

by edeevee
Recommend Dealer
Yes
Employees Worked With
Kevin Kobak
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 10, 2025 -

Suburban Ford of Waterford responded

We're pleased Kevin provided clarity and assurance regarding your vehicle at Suburban Ford of Waterford. Safe travels and see you next time!

October 04, 2025

Went there today to look at a used vehicle. A very disappointing experience. My salesperson was Al and he was not very receptive. My experience made me wright this review. I'm sorry but I can't More

by mfluke712
Recommend Dealer
No
Employees Worked With
Alan Clemons
2.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 10, 2025 -

Suburban Ford of Waterford responded

Thank you for your review. I'm truly sorry to hear that your visit didn't meet your expectations, and I apologize if you found our service less than receptive. We take all feedback seriously and would appreciate the opportunity to learn more about what happened during your visit. Please feel free to call me so that we can discuss this further and work towards a resolution that meets your needs. Thank you, Nicholas Rose - Used Vehicle Manager - nicholasrose@suburbancollection.com

October 02, 2025

Second time Suburban could not provide vehicle I desired. Had to keep calling salesman back. I gave up and leased a Chevy which fulfilled my needs and provided good customer service. Delivered vehicle to my More

by deniser0
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
No
Employees Worked With
Andrew Freeman
2.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 03, 2025 -

Suburban Ford of Waterford responded

I'm very sorry to hear that we fell short in meeting your vehicle needs and providing the timely service you expected. It's disappointing to know that we lost your business, but I'm glad you were able to find a solution elsewhere. If there's ever anything more we can do for you or if you'd like to discuss this further, please don't hesitate to reach out. Thank you, Mike Goltz - New Car Manager - mgoltz@suburbancollection.com

September 29, 2025

Great service, honest and pleasant to work with. Thanks for all of your help with the purchase More

by markshome07
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Wally Jijika
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 30, 2025 -

Suburban Ford of Waterford responded

Thank you for choosing our team at Suburban Ford of Waterford for your car-buying experience. Enjoy your new ride and reach out if there's anything you need down the road!

September 23, 2025

I came in without an appointment. Was greeted and linked with a sales person quickly. I left with the car I wanted for the price I needed. Easy and efficient process and helpful staff More

by Julia
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alan Clemons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 23, 2025 -

Suburban Ford of Waterford responded

Hi Julia, we're glad to hear you had a smooth and efficient experience at Suburban Ford of Waterford! It is always great to hear you were greeted with our friendly team and helped quickly. It is also exciting that you were able to leave here with something you love! Enjoy your new car! See you next time!

September 18, 2025

Suburban Ford employees were quite easy to work with and the facility was quite impressive. More

by Jeff
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Steve Scarpaci
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joshua Dabney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Wally Jijika
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 19, 2025 -

Suburban Ford of Waterford responded

Thank you for the positive review! Our team is happy that you visit went as expected and that we could get you back on the road safely. We look forward to seeing you again here at Suburban Ford of Waterford!

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