Suburban Ford of Waterford

Wally was an amazing help throughout the entire process of looking for a new car. He is extremely knowledgeable and keeps the customers interests in mind. I have never been happier when it comes to getting of looking for a new car. He is extremely knowledgeable and keeps the customers interests in mind. I have never been happier when it comes to getting a new car and I will be sure to send my family and friends his way! More

Great experience, very professional and knowledgeable about the vehicles, a pleasure to work with them. One of the best experiences buying a vehicle. I recommend Wally and Nick , great atmosphere. about the vehicles, a pleasure to work with them. One of the best experiences buying a vehicle. I recommend Wally and Nick , great atmosphere. More

From my initial phone conversation with Wally, to driving off the lot, Wally and his team, especially Brandon from the finance department, were incredibly friendly, professional, and dedicated to ensuring my off the lot, Wally and his team, especially Brandon from the finance department, were incredibly friendly, professional, and dedicated to ensuring my satisfaction. Before reaching out to Suburban Ford of Waterford, I had visited several other dealerships that provided unfriendly service and a cold buying experience. In contrast, Wally’s approach felt personalized and special. He promptly addressed every question and concern, keeping me informed about every step of my trade-in process. Wally truly understands his customers’ wants and needs. If there were a way to give 10 stars, I would. You’ve earned a lifetime customer! More

Wally is the greatest. Will deal with him next time too. So friendly and knowledgeable. Will deal with him next time too. So friendly and knowledgeable. More

We had an interesting conversation about the life of my car. I'd heard that at 60,000 miles the engine would blow up....The person who told me this was very adamant that I sell my car before that happened car. I'd heard that at 60,000 miles the engine would blow up....The person who told me this was very adamant that I sell my car before that happened bc it had happened to him. So I wanted to check it out with Kevin. Done and done. More

Went there today to look at a used vehicle. A very disappointing experience. My salesperson was Al and he was not very receptive. My experience made me wright this review. I'm sorry but I can't A very disappointing experience. My salesperson was Al and he was not very receptive. My experience made me wright this review. I'm sorry but I can't recommend this dealership. More

Second time Suburban could not provide vehicle I desired. Had to keep calling salesman back. I gave up and leased a Chevy which fulfilled my needs and provided good customer service. Delivered vehicle to my Had to keep calling salesman back. I gave up and leased a Chevy which fulfilled my needs and provided good customer service. Delivered vehicle to my home and took return of my Ford lease as desirable used vehicle including bonus pricing More

Great service, honest and pleasant to work with. Thanks for all of your help with the purchase Thanks for all of your help with the purchase More

I came in without an appointment. Was greeted and linked with a sales person quickly. I left with the car I wanted for the price I needed. Easy and efficient process and helpful staff Was greeted and linked with a sales person quickly. I left with the car I wanted for the price I needed. Easy and efficient process and helpful staff. Clean showroom. More

Suburban Ford employees were quite easy to work with and the facility was quite impressive. the facility was quite impressive. More