Suburban Ford of Waterford

Found a van online and reached out to them about. It was a Ford Transit Connect. Derek the sales guy over the phone said it is very clean. We negotiated a price and he wouldnt adjust the price much b It was a Ford Transit Connect. Derek the sales guy over the phone said it is very clean. We negotiated a price and he wouldnt adjust the price much because it was so clean he claims. I said great if it is that clean we would purchase it. We drove an hour and half to buy and it was nothing like he stated. Claims it was never in an accident. I was pretty mad I wasted 3 hours to arrive and find it was nothing like he said. I asked him if I brought a vehicle with the same damage would you give a price as super clean. His reaponse I don't know. The pictures don't show a clean car to me. Overspray ever where, plastic not attached, inner fender not attached, interior plastic scratched and marked up. More

Deirrien is super attentive, accomodating and willing to go the extra miles for his clients. A patient sales person who shows service first over self indulgence. Top Notch! #Legend go the extra miles for his clients. A patient sales person who shows service first over self indulgence. Top Notch! #Legend More

Wally is awesome! He went above & beyond to make my car leasing a fabulous experience. I would highly recommend him to all family & friends looking for a new vehicle. He went above & beyond to make my car leasing a fabulous experience. I would highly recommend him to all family & friends looking for a new vehicle. Thank you Wally! More

Bought an f150 through one of new sales reps at the dealership. Everything went well until I found out the credit app was sent outside of the two lenders I had specified. They neglected to mention the dealership. Everything went well until I found out the credit app was sent outside of the two lenders I had specified. They neglected to mention the fact until after signatures were applied in the finance office. Please do yourself a favor and watch where your credit application goes or better yet, bring in a check from your lender. Since purchasing, I have tried a few times to get ahold of a manager to talk about what happened and have not been able to get through. Salesman Wally was personable though, the kind of guy you would have over for dinner. I would work with him again. More

Melissa was very helpful and kind. She took her time and made us feel welcomed. She was very patient with us and our young son who was with us. She took her time and made us feel welcomed. She was very patient with us and our young son who was with us. More

It was wonderful working with you Trevor. You went above and beyond to help us decide on first, to buy a new car this year and then helped us move forward in our purchase. You answered all o You went above and beyond to help us decide on first, to buy a new car this year and then helped us move forward in our purchase. You answered all of our questions. Never pressured and we were always greeted with a welcome smile and a handshake. Our calls were promptly returned and what you promised was delivered. Thank you for all you did to serve us! We love our new Explorer Platinum. We love the fact that your service to us has just started. We know we are Clients for life! When we hear of someone looking for a new car we will refer you! Mark and Natalie DeLeo More

Recently bought a car from suburban Waterford and our salesman Wally was amazing, extremely patient and informative. It was my first finance car and he made the process run very smoothly and helped me un salesman Wally was amazing, extremely patient and informative. It was my first finance car and he made the process run very smoothly and helped me understand step by step kindly. He went above and beyond what he was required to do, we went to service department, the fast lane and showed me the process to do the oil change. He emphasized how we could come to him for any questions and that he was happy to help. Despite the hectic environment with lots of other sales people he stayed focused and determined on on helping us. I would totally recommend Wally for your new car ! More

We just recently bought our new family car and had the pleasure of working with Wally! From start to finish, he made the entire process smooth, stress free and even fun! Wally was very knowledgeable and g pleasure of working with Wally! From start to finish, he made the entire process smooth, stress free and even fun! Wally was very knowledgeable and genuinely cared about finding the perfect vehicle for us! If you are in the market for a new car, ask for Wally! You will not be disappointed! More

My experience at this dealership has always been great. Thanks for the free coffee and bottled water. Thanks for the free coffee and bottled water. More

i had a problem with service. Talked to Jeff and he fixed the issue. I am a happy customer. Talked to Jeff and he fixed the issue. I am a happy customer. More