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Suburban Ford of Waterford

Waterford, MI

4.2
1,209 Reviews
We understand that there are a lot of choices when buying your next new or used vehicle, financing your purchase, getting service performed, or buying parts for your vehicle. It's a tough decision unless you've already had a history of great service from an automotive retailer. If you're looking for an auto dealership that can serve your automotive needs, we want to provide you a list of reasons our customers tell us that they come to Suburban Ford of Waterford. "Certified" pre-owned vehicles - Ford has trained our mechanics to inspect and repair our used Ford vehicles to bring them up to the stringent standards required to be classified as Ford certified pre-owned vehicles. Family-owned business - The Fischer family has owned car dealerships since the 1950's and Suburban Ford of Waterford is proud to be part of the Suburban Collection dealership group, all striving to maintain the same levels of superior customer satisfaction and service. 2,000+ used cars in stock - Being part of the Suburban Collection of dealers, our metro Detroit based dealership has plenty of used cars on-site and access to over 1,700 other vehicles in the metro Detroit area. Easily accessed location - Located on M-59, Highland Road, we make it very easy to get to our facility from I-75, M-59, US-23, or Telegraph Rd. CarFax reports - We offer our used car customers access to free CarFax reports to help them become more comfortable knowing more about the used car they are interested in. Free Wi-Fi - We provide free Wi-Fi access for all our customers to use all your electronic devices while you're waiting for service to be performed. A rating* at the Better Business Bureau - We have the highest rating possible at the BBB and are a "member in good standing". Delivery to your location - Our staff is happy to deliver your new or used vehicle, free of charge to your work, home or location of your choice. Professional, customer-focused management team - Our General Mana
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6975 Highland Rd

Waterford, MI

48327

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Showing 1,209 reviews

October 02, 2025

Second time Suburban could not provide vehicle I desired. Had to keep calling salesman back. I gave up and leased a Chevy which fulfilled my needs and provided good customer service. Delivered vehicle to my More

by deniser0
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
No
Employees Worked With
Andrew Freeman
2.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 03, 2025 -

Suburban Ford of Waterford responded

I'm very sorry to hear that we fell short in meeting your vehicle needs and providing the timely service you expected. It's disappointing to know that we lost your business, but I'm glad you were able to find a solution elsewhere. If there's ever anything more we can do for you or if you'd like to discuss this further, please don't hesitate to reach out. Thank you, Mike Goltz - New Car Manager - mgoltz@suburbancollection.com

September 29, 2025

Great service, honest and pleasant to work with. Thanks for all of your help with the purchase More

by markshome07
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Wally Jijika
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 30, 2025 -

Suburban Ford of Waterford responded

Thank you for choosing our team at Suburban Ford of Waterford for your car-buying experience. Enjoy your new ride and reach out if there's anything you need down the road!

September 23, 2025

I came in without an appointment. Was greeted and linked with a sales person quickly. I left with the car I wanted for the price I needed. Easy and efficient process and helpful staff More

by Julia
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alan Clemons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 23, 2025 -

Suburban Ford of Waterford responded

Hi Julia, we're glad to hear you had a smooth and efficient experience at Suburban Ford of Waterford! It is always great to hear you were greeted with our friendly team and helped quickly. It is also exciting that you were able to leave here with something you love! Enjoy your new car! See you next time!

September 18, 2025

Suburban Ford employees were quite easy to work with and the facility was quite impressive. More

by Jeff
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Steve Scarpaci
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joshua Dabney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Wally Jijika
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 19, 2025 -

Suburban Ford of Waterford responded

Thank you for the positive review! Our team is happy that you visit went as expected and that we could get you back on the road safely. We look forward to seeing you again here at Suburban Ford of Waterford!

September 04, 2025

Found a van online and reached out to them about. It was a Ford Transit Connect. Derek the sales guy over the phone said it is very clean. We negotiated a price and he wouldnt adjust the price much b More

by Torchman
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Derek Dinkins
1.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 12, 2025 -

Suburban Ford of Waterford responded

Thank you for your review. I'm sorry to hear about your experience with the van and any inconvenience it caused. We strive for transparency in our listings, so it's concerning that this vehicle didn't meet expectations. Please reach out if you'd like to discuss further or have any other questions. Thank you, Nicholas Rose - Used Vehicle Manager - nicholasrose@suburbancollection.com

August 29, 2025

Deirrien is super attentive, accomodating and willing to go the extra miles for his clients. A patient sales person who shows service first over self indulgence. Top Notch! #Legend More

by warren.frankford
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Deirrien Perkins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 29, 2025 -

Suburban Ford of Waterford responded

It's wonderful to hear that Deirrien made your experience so positive by going above and beyond for you. Thank you for choosing Suburban Ford of Waterford! We hope to welcome you back next time. Take care!

August 28, 2025

Wally is awesome! He went above & beyond to make my car leasing a fabulous experience. I would highly recommend him to all family & friends looking for a new vehicle. More

by Lori R
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brien Martin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Wally Jijika
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 29, 2025 -

Suburban Ford of Waterford responded

Hi Lori, we are so proud to see that Wally went above and beyond to ensure a seamless leasing experience. Thank you for choosing Suburban Ford of Waterford and for sharing your support!

August 19, 2025

Bought an f150 through one of new sales reps at the dealership. Everything went well until I found out the credit app was sent outside of the two lenders I had specified. They neglected to mention the More

by 2024150
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Wally Jijika
4.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 20, 2025 -

Suburban Ford of Waterford responded

Thank you for sharing your experience. It's concerning to hear about the credit application issue, and I apologize for any miscommunication on our part. We strive to be transparent in all aspects of the purchasing process, so it's disappointing that we fell short here. Please reach out at your convenience; I'd like to help resolve this matter with you directly. Thank you, Mike Goltz - New Car Manager - mgoltz@suburbancollection.com

August 14, 2025

Melissa was very helpful and kind. She took her time and made us feel welcomed. She was very patient with us and our young son who was with us. More

by bsampson2014
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Melissa Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 14, 2025 -

Suburban Ford of Waterford responded

We greatly appreciate your kind words about Melissa! It’s wonderful to hear she made you and your family feel welcome and comfortable. Thank you for choosing Suburban Ford of Waterford!

August 13, 2025

It was wonderful working with you Trevor. You went above and beyond to help us decide on first, to buy a new car this year and then helped us move forward in our purchase. You answered all o More

by Mark.deleo
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Trevor Wortman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 13, 2025 -

Mark.deleo responded

Thank you!

Aug 15, 2025 -

Suburban Ford of Waterford responded

Hi Mark and Natalie, congratulations on your new Ford Explorer Platinum! We are so happy to hear that you had a five-star experience with Trevor and the team, and we will be sure to pass this feedback along. It means a lot to hear that you are a lifelong client of Suburban Ford of Waterford. See you next time!

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