Suburban Ford of Waterford

I feel like I received a good deal on my purchase. Our salesperson Naomi Rioux made the whole experience enjoyable. She is very personable and the hardest working salesperson I have encountered. salesperson Naomi Rioux made the whole experience enjoyable. She is very personable and the hardest working salesperson I have encountered. More

George Anast came through once again! I research my new vehicle purchases thoroughly and shop them all over the tri-state area. He has come through with the absolute best price twice in the past year and vehicle purchases thoroughly and shop them all over the tri-state area. He has come through with the absolute best price twice in the past year and a half. His service is top notch and far exceeds any other salesperson I've spoken with in the past few years. We drove 1.5 hrs to do this deal-worth every minute. Very satisfied. More

We have bought several vehicles from Dana Waxler. He is very professional and friendly will go the extra mile for his customers. My husband wanted a certain vehicle and certain options on this vehicle. Dan very professional and friendly will go the extra mile for his customers. My husband wanted a certain vehicle and certain options on this vehicle. Dana found him exactly what he wanted. The vehicle was ready when promised and no hassles. Thank you for your excellent service ! More

The entire leasing process was quick and easy. I got a great car at a great price. Laurie was very thorough, responsive and helpful. I would highly recommend Suburban Ford of Waterford and Laurie Moses in great car at a great price. Laurie was very thorough, responsive and helpful. I would highly recommend Suburban Ford of Waterford and Laurie Moses in particular! More

This was the best new car sales person we have ever worked with. I have been buying new cars for over forty years and Laurie was such a different and great person to work with. When i called to ask a q worked with. I have been buying new cars for over forty years and Laurie was such a different and great person to work with. When i called to ask a question if i left a voice mail she would call back and this different from some of the sales people i have worked with in the past. We will look to work with her again in the future.Also stephanie is such a great and helpful person. They both smile and that is great. More

Knowledgeable,helpful and cooperative. Always does what he promises. Have worked with him for many years and am completely satisfied. Always recommend him to anyone looking for a new car. he promises. Have worked with him for many years and am completely satisfied. Always recommend him to anyone looking for a new car. More

Norm is a fantastic person who truly takes care of his customers. This is the 5th vehicle I have pirchased from him and I constantly recommend him to others. He is an asset to your company. Great job. customers. This is the 5th vehicle I have pirchased from him and I constantly recommend him to others. He is an asset to your company. Great job. More

I think I took Jake Leal by surprise when I walked into the front door and told him that they had my car on the lot and I wanted to buy it. He was very personable, and took the time to go over every detail the front door and told him that they had my car on the lot and I wanted to buy it. He was very personable, and took the time to go over every detail of my choice with me. His confirmation emails were breif and informative, and he called a couple days later to ensure I was happy with my purchase, and to see if I had any questions. I was very happy with the whole process of purchasing my dream car. I have never felt so valued as a customer as I have at Suburban Ford of Waterford. More

We bought a 2010 Ford Expedition about 3 months ago. After we bought it, we found that it had horrible road noise on the driver's side. We took it into Suburban Ford for another issue (A/C compressor) a After we bought it, we found that it had horrible road noise on the driver's side. We took it into Suburban Ford for another issue (A/C compressor) and asked them to take a look at the road noise issue while it was there. Before we even left the service person asked if it had been in an accident, based on the bolts in the driver’s door and the trim along the bottom. We told him no, that when we bought it the salesman assured us that it was clean, had never been in an accident, and had pulled a clean CarFax for us. When we arrived to pick up the car a week later, the service person told us that the reason for the road noise is that the door was out of alignment. He told us that the car actually had been in an accident at 4000 miles. The reason the service person knew this is because the ACCIDENT REPAIRS WERE DONE AT SUBURBAN FORD. This information was in their computer the entire time. It was over $4K in damage to the entire left side of the vehicle and was paid for by the insurance company. If you must do business with them, I'd suggest at least staying away from Rob Fernandez in used car sales. He had the information at his disposal in his computer and chose not to disclose it to us, due to our making it clear to him that we would not purchase a car that had been in an accident. Also, if you’re looking for customer service, this is not the place to go. I’m still waiting for a call back from the manager of the used car department 2 weeks later. UPDATE: Suburban Ford of Waterford contacted me about 2 weeks after writing this review. I spoke with Dominic Bertolini, the manager of the body shop. In order to rectify the situation, he provided me with a lifetime warranty to the repairs that were made to the car by the previous owners. In addition, they sent me a check for half of the repair costs that were incurred during our service visit. I can honestly say that the customer service I've received since writing this review has been top notch, which lends considerable credibility to their customer satisfaction guarantee. Would I purchase another car from them? Probably not. However I am satisfied with how they've handled the issues since then. More

This was the 3rd Ford dealership that I went to b/c i was not happy with the level of professionalism and respect that was shown to me. One of the dealers made almost no attempt to show me the options in the not happy with the level of professionalism and respect that was shown to me. One of the dealers made almost no attempt to show me the options in the car. Joe was very thorough and did a great job of taking the time to explain and show how the systems on the car worked.I would definitely recommend him to others buying a Ford. This is also my 1st Ford purchase. More