Suburban Ford of Waterford

Six months ago we met Matt Butt of Suburban Ford when our son was looking for a Ford Escape. After driving my sons car I fell in love with the Escape. I loved the size and especially the handling. So when son was looking for a Ford Escape. After driving my sons car I fell in love with the Escape. I loved the size and especially the handling. So when my current lease was up I called Matt and told him what I was looking for. Matt showed up at our house with the exact car I was looking for. I don't know many salespeople who would take the time to drive the car to your home. Purchasing two cars in 6 months would leave some room for error, not so in this case. Dealing with Matt was a pleasure start to finish. He is such an easy person to work with, very sincere and his follow through is excellent. The whole experience we had both times start to finish was amazing. Everyone we encountered at Suburban Ford were above par. Great job Matt, thanks again for the extra effort! Margie Popovich West Bloomfield, MI More

I have been very hesitant to go into dealersips when I need to purchase a vehicle because I always left with a feeling like I am being presured into something I am not comfortable with. Two weeks ago the need to purchase a vehicle because I always left with a feeling like I am being presured into something I am not comfortable with. Two weeks ago the engine went out on my vehicle and it was time to replace it. I spent a week window shopping and it came down to a Chevy Traverse and a Ford Explorer. We first came into Suburban Ford of Waterford and met with Matt Butt. He made us feel very comfortable and walked us through our options and let me take a test drive. He also walked us through the dealership showing the service center and accomidations if I need service performed. By the end of the night we came to an agreement and by the following day I drove home in my new 2012 Ford Explorer. It was a great experience. Regards, Jon More

After searching for a new or used Ford Edge online for a month and researching over a hundred vehicles for sale within a 100 miles from my home I just happened to stop by my local Ford dealer. I was greated month and researching over a hundred vehicles for sale within a 100 miles from my home I just happened to stop by my local Ford dealer. I was greated on the lot by Matt Butt who professionally answered all my questions regarding some new 2011 Ford Edges still available for sale now in 2012. I wanted a used 2011 but thought perhaps a new 2011 was a valid option. Matt asked some qualifying questions from me and after realizing I was potential buyer offered the new Ford Edge to me to take home to show my wife who was unable to meet me at the dealer to test drive the SUV. Within 24 hours we had purchased a used 2010 Ford Edge for $15,000 less from Matt who could also sell used and certified pre-owned vehicles such as the vehicle we chose. The sales approach was very straight forward and honest which was a change from the dealership I had just come from earlier that 1st day we met and really helped seal the deal. The overall experience was worth documenting in this forum which I would normally not document. More

Let me start by saying that my wife hates shopping for new cars. We stopped by Suburban Ford in Waterford. While perusing the lot looking at Escapes, I waved down Matt to answer a question for us. We test new cars. We stopped by Suburban Ford in Waterford. While perusing the lot looking at Escapes, I waved down Matt to answer a question for us. We test drove an Escape and then went in to the showroom to discuss our options. He treated us in a very courteous and conscientious manner. Although we did not end up purchasing a car from him. I would definitely recommend him to family and friends looking to buy a Ford vehicle. More

Need a new Ford?...see Naomi. It's that simple. She's a Need a new Ford?...see Naomi. It's that simple. She's a true professional with years of experience, a light-hearted and friendly personality and is s Need a new Ford?...see Naomi. It's that simple. She's a true professional with years of experience, a light-hearted and friendly personality and is someone who truly does her best to find the vehicle you need in the price range you want. Suburban Ford of Waterford also places a high value on customer loyalty. I had purchased several cars here over the years and when my latest trade-in turned out to be worth much less than I had originally calculated they took into account my history of past purchases and made me a deal that was definitely more to my advantage and more than I could have expected anywhere else. Thanks again to Naomi and for a great car purchasing experience! More

I love my new Ford Fiesta!!! I had a great experience wotking with Suburban Ford in Waterford. Naiomi was super to work with. She was friendly, patient & helpful. Naiomi listened to my needs & wishes & s wotking with Suburban Ford in Waterford. Naiomi was super to work with. She was friendly, patient & helpful. Naiomi listened to my needs & wishes & she helped me find what I was looking for. Naiomi was very helpful with all my questions & she made sure that I understood my new lease & was comfortable with the agreement & my new car. I appreciate her patience & all of her help. More

When i was looking for a new truck Linda told me to go nad look at the trucks at Suburban Ford if Waterford. i took her advice and met with linda. Linda asked me what i wanted in a truck and showed me m nad look at the trucks at Suburban Ford if Waterford. i took her advice and met with linda. Linda asked me what i wanted in a truck and showed me many options. I had already looke at Toyota and Chevy trucks, but i decide in the ford F-150 that Linda showed me. Linda was very professinal and curtious. The next time i neeed a truck i will be looking at Suburban Ford of Waterford and Linda for her assitance. More

I had a very eventful day @ Suburban Ford of Waterford, and walked out with a quality used car with these two gentleman that showed they really cared and wanted to help. I have one wonderful used vehicl and walked out with a quality used car with these two gentleman that showed they really cared and wanted to help. I have one wonderful used vehicle from Suburban Ford, and can't thank these two gentleman for helping with my credit issues. Thank Guys, Wonderful experience and I will never forget what you both did for me in helping me find a used and dependable vehicle from your Dealership. More

I just completed the purchase/vehicle pickup last Friday. My sales agent, Jake Leal, was absolutely perfect for my requirements. He was professional and timely with all of my communications. I will recommend My sales agent, Jake Leal, was absolutely perfect for my requirements. He was professional and timely with all of my communications. I will recommend him in the future(I actually already have) for those looking for a Ford vehicle. I look forward to getting my Ford Dealership survey and plan to rate Jake as positively as I can. I love my new explorer and loved the interaction I had with Jake and the Suburban Ford dealership - GREAT JOB! More

I am the owner of a 2008 Ford Escape which I love. I was I am the owner of a 2008 Ford Escape which I love. I was in an accident in February with over $10,000 in damage to the vehicle. Thanks to Domini I am the owner of a 2008 Ford Escape which I love. I was in an accident in February with over $10,000 in damage to the vehicle. Thanks to Dominic and Andrew in your collision shop, my car was returned to me in excellent condition. I can't thank you enough for the wonderful job you did. I apprececiated both your concern and your professionalism. Again, many many thanks for a job VERY well done. Donna Serwin More