Suburban Ford of Waterford

I would give this dealership and Liam ZERO stars if possible. We were sold a vehicle with an oil leak. Service repaired the oil leak and now it is leaking again, but service will not honor or guarantee possible. We were sold a vehicle with an oil leak. Service repaired the oil leak and now it is leaking again, but service will not honor or guarantee the work completed on the vehicle. We were also told we would have free oil changes and there was a charge on the finance contract. When issues and concerns were brought to the attention of the General Manager he told us if we generally sign documents before reading them. More

I would give this dealership and Mr. Huvaere zero stars if I could. We purchased a vehicle with damage to the oil pan and underneath cover. They eventually attempted to repair the oil le Huvaere zero stars if I could. We purchased a vehicle with damage to the oil pan and underneath cover. They eventually attempted to repair the oil leak and now it is leaking again. They stated a certified master technician inspected the car before we purchased it. We were also told we would get free oil changes and then a charge was placed on the loan documents. When we brought the concerns to Mr. Huvaere, he stated if we have a habit of signing things we don't read. So, please, please, please, read EVERYTHING before signing documents at this dealership. I would NOT feel safe buying a vehicle from this dealership. The dealership also changed the floor mats from when we test drove the car. More

Derek Dinkins was the perfect salesperson for us. We truly appreciated his knowledge, attention to detail, and positivity when answering our questions. There was no hard sell, just a smooth, direct, We truly appreciated his knowledge, attention to detail, and positivity when answering our questions. There was no hard sell, just a smooth, direct, honest conversation. It was an easy process all the way through thanks to Derek! More

I was very picky. I wanted a specific vehicle with specific needs. Wally found me the perfect truck. I can tow my camper with plenty of power. The visibility is fantas I wanted a specific vehicle with specific needs. Wally found me the perfect truck. I can tow my camper with plenty of power. The visibility is fantastic with back up cameras and room for my dog Wally was very knowledgeable, patient and To the point. financing was made easy by staff. I had no troubles at all. I highly recommend suburban Ford if you are looking for a car. More

Wally went above and beyond my expectations to help me find the right used car. He wasn’t pushy like most used car salesman, which made the process much more enjoyable. Also, Lucas from the service depart find the right used car. He wasn’t pushy like most used car salesman, which made the process much more enjoyable. Also, Lucas from the service department was very helpful and knowledgeable about the car. Super helpful all around thanks again guys for making this process easy. More

Great staff and great service. I drove out the same day with a used 2018 Mustang at a great price! Very satisfied overall. I drove out the same day with a used 2018 Mustang at a great price! Very satisfied overall. More

Most excellent experience of purchasing a vehicle in my life! Straight to the point, very helpful with every question, quick and easy, set up documents prior to arrival, showed up, test drove and completed life! Straight to the point, very helpful with every question, quick and easy, set up documents prior to arrival, showed up, test drove and completed purchase all in 2.5 hours! Cannot recommend enough! More

Andrew Freeman was a true professional in every way. Made my wife feel very comfortable with the purchase of our new Ford Maverick. Made my wife feel very comfortable with the purchase of our new Ford Maverick. More

Had the vehicle i was looking for in stock ! ! And in different colors and options!!! Went to 3 other dealers and was givin the complete run a round dealer talk. Wally was straight to the point, ! And in different colors and options!!! Went to 3 other dealers and was givin the complete run a round dealer talk. Wally was straight to the point, even the things I didn't want to hear, but rather have honesty over a b*llsh*t explanation. I did make several phone calls negotiating and working out the deal, but spent about 1 hr completing the purchase. I did not spend half my day at a dealership wondering if I was going to complete the purchase. Outstanding customer service, water and drinks on hand , beautiful show room. YES I WOULD RECOMMEND BUYING A VEHICLE HERE !!!! building trusting and confident relationships since 1948. From your first car, to your dream car, and everything in between. 5☆'s ( bought a raptor) More

Kevin is by far the best salesperson I have ever worked with. I have purchased or leased Ford vehicles since 1972 and have finally found a salesperson I can send my granddaughters to without any concerns. with. I have purchased or leased Ford vehicles since 1972 and have finally found a salesperson I can send my granddaughters to without any concerns. He does not try to get people to buy features that they do not need nor want to pay for. In my opinion Suburban Ford hit the jackpot when they hired Kevin. A great asset to the company. More