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Suburban Ford of Waterford

Waterford, MI

4.1
1,175 Reviews
We understand that there are a lot of choices when buying your next new or used vehicle, financing your purchase, getting service performed, or buying parts for your vehicle. It's a tough decision unless you've already had a history of great service from an automotive retailer. If you're looking for an auto dealership that can serve your automotive needs, we want to provide you a list of reasons our customers tell us that they come to Suburban Ford of Waterford. "Certified" pre-owned vehicles - Ford has trained our mechanics to inspect and repair our used Ford vehicles to bring them up to the stringent standards required to be classified as Ford certified pre-owned vehicles. Family-owned business - The Fischer family has owned car dealerships since the 1950's and Suburban Ford of Waterford is proud to be part of the Suburban Collection dealership group, all striving to maintain the same levels of superior customer satisfaction and service. 2,000+ used cars in stock - Being part of the Suburban Collection of dealers, our metro Detroit based dealership has plenty of used cars on-site and access to over 1,700 other vehicles in the metro Detroit area. Easily accessed location - Located on M-59, Highland Road, we make it very easy to get to our facility from I-75, M-59, US-23, or Telegraph Rd. CarFax reports - We offer our used car customers access to free CarFax reports to help them become more comfortable knowing more about the used car they are interested in. Free Wi-Fi - We provide free Wi-Fi access for all our customers to use all your electronic devices while you're waiting for service to be performed. A rating* at the Better Business Bureau - We have the highest rating possible at the BBB and are a "member in good standing". Delivery to your location - Our staff is happy to deliver your new or used vehicle, free of charge to your work, home or location of your choice. Professional, customer-focused management team - Our General Mana
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6975 Highland Rd

Waterford, MI

48327

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Showing 1,175 reviews

September 06, 2024

I have never met a man more condescending than Mark. He was rude, raised his voice, and was incorrect in the information that he offered. A little bit of honesty goes a long way but he seemed incapable More

by Dr. W.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mark Rydman
1.0
This rating includes all reviews, with more weight given to recent reviews.
Brien Martin
3.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 11, 2024 -

Suburban Ford of Waterford responded

Thank you for taking the time to share your experience with us. This is not the level of professionalism or customer care we strive for, and I apologize for any frustration caused. I'd like to discuss this further and see how we can make things right and work on earning your trust back. Please reach out when you have a moment. Thank you, Rob Reid - Service Manager - rreid@suburbancollection.com

Sep 11, 2024 -

Dr. W. responded

I have no desire to discuss anything further with you or your company. My vehicle was fixed promptly by a competitor and I am fully satisfied with both the repair and the customer service I received from Lasco. My only want in posting my review was to allow others the benefit of my experiences so that they can make an informed decision before choosing a service department to complete their own repairs.

Sep 16, 2024 -

Suburban Ford of Waterford responded

Thank you for sharing your feedback with us. We wish you well on your way and are here if there's anything you need down the road. Safe travels!

August 27, 2024

Bill has always treated me with respect and has helped me purchase/lease several vehicles in the last 20 years. You can trust him to guide you through the sometimes confusing steps of purchasing a vehicle. D More

by bbw
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bill Sommer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Derek Dinkins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 28, 2024 -

Suburban Ford of Waterford responded

Thank you for your loyalty over the past 20 years! We're delighted to hear that Bill has consistently provided respectful and helpful service at Suburban Ford of Waterford. We appreciate your recommendations and look forward to assisting you in the future!

August 22, 2024

James helped me find a used car that checked all the boxes! He let me test drive a couple and make a no-pressure decision. I couldn't have asked for a better rep! More

by dancrgrl108
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
James Marchetti
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joshua Dabney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 22, 2024 -

Suburban Ford of Waterford responded

We're delighted to hear that James provided a no-pressure and helpful experience at Suburban Ford of Waterford! Enjoy your new ride, and thanks for the great review!

August 15, 2024

It was an amazing experience for buying my first car! They had my dream car already in stock! More

by Margretanne1515
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bill Sommer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Barker
4.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 15, 2024 -

Suburban Ford of Waterford responded

We're so happy to hear our team was able to assist you with getting your dream car! Enjoy every mile and please reach out if you need anything down the road.

July 27, 2024

Andrew was easy to work with and he helped save us time by moving the purchase along quicker than typical dealership experiences. He was very knowledgeable about the Ford Lightning we purchased and he let More

by Brian
Sales Price Transparency
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Andrew Freeman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 29, 2024 -

Suburban Ford of Waterford responded

Hi Brian, we're happy to hear that Andrew made your experience at Suburban Ford of Waterford smooth and efficient. Enjoy your new Ford Lightning!

July 22, 2024

Laurie was awesome. I told her what I was looking for and she was able to find exactly what I needed with a price that was impossible to beat! Laurie and I were able to More

by Aaron
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Laurie Moses
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tasha Suszek
Jul 22, 2024 -

Suburban Ford of Waterford responded

Hi Aaron, we're delighted to hear Laurie provided such an efficient and satisfying experience at Suburban Ford of Waterford. Thanks for the strong recommendation! Enjoy your new lease!

July 18, 2024

I would give negative stars if I could. If you want the truth, look at the low ratings and notice they all have the exact same things to say. This dealership will sell you a junk car for “b More

by KS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ethan Huggins
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 22, 2024 -

Suburban Ford of Waterford responded

This review is deeply concerning, and I apologize for the numerous issues you've experienced. We strive to provide reliable vehicles and transparent service, so it's disheartening to hear about your situation. I'd like the opportunity to discuss this further with you directly and see how we can make things right. Please reach out at your convenience. Thank you, Liam Tuohy - Used Vehicle Manager - liamtuohy@suburbancollection.com

Aug 08, 2024 -

KS responded

I emailed Liam Tuohy ….no response. It’s been weeks now. Nice for them to respond to make it look like they care about your experience and want to make it right - turns out they just care about the perception.

July 17, 2024

Terrible experience, sold me a truck for 22,750 with major motor problem. Hid problem More

by rgmiller426
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Jul 22, 2024 -

Suburban Ford of Waterford responded

Thank you for taking the time to share your experience with us. We'd like to better discuss your time with us and see what we can do to help. I hope you'll consider reaching out at your convenience. Thank you, Liam Tuohy - Used Vehicle Manager - liamtuohy@suburbancollection.com

July 08, 2024

Terrible experience. Will stick with Al Serra! Lesson learned! Was not allowed to use my prequalified interest rate of 7% but instead had to use their lender at 8.49% More

by Cinjohn69
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Kean
Jul 11, 2024 -

Suburban Ford of Waterford responded

Thank you for sharing your experience with us. We strive for transparency and quality service, so it's concerning to read this feedback. Please reach out directly so we can address these issues and work towards a resolution. Thank you, Liam Tuohy - Used Vehicle Manager - liamtuohy@suburbancollection.com

July 05, 2024

The service manager, Robert Reid, responded very quickly and positively to an issue I had brought up in a survey sent to me about the Suburban Ford Service Center at the Waterford, Michigan location. It wa More

by FordRetireeLAG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Reid
Jul 05, 2024 -

Suburban Ford of Waterford responded

Thank you for sharing your positive experience with Robert and the team at Suburban Ford of Waterford! We're glad to hear that he addressed your issue promptly and effectively. We appreciate your recommendation! See you next time!

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