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Suburban Ford of Waterford
Waterford, MI
1,181 Reviews
We understand that there are a lot of choices when buying your next new or used vehicle, financing your purchase, getting service performed, or buying parts for your vehicle. It's a tough decision unless you've already had a history of great service from an automotive retailer.
If you're looking for an auto dealership that can serve your automotive needs, we want to provide you a list of reasons our customers tell us that they come to Suburban Ford of Waterford.
"Certified" pre-owned vehicles - Ford has trained our mechanics to inspect and repair our used Ford vehicles to bring them up to the stringent standards required to be classified as Ford certified pre-owned vehicles.
Family-owned business - The Fischer family has owned car dealerships since the 1950's and Suburban Ford of Waterford is proud to be part of the Suburban Collection dealership group, all striving to maintain the same levels of superior customer satisfaction and service.
2,000+ used cars in stock - Being part of the Suburban Collection of dealers, our metro Detroit based dealership has plenty of used cars on-site and access to over 1,700 other vehicles in the metro Detroit area.
Easily accessed location - Located on M-59, Highland Road, we make it very easy to get to our facility from I-75, M-59, US-23, or Telegraph Rd.
CarFax reports - We offer our used car customers access to free CarFax reports to help them become more comfortable knowing more about the used car they are interested in.
Free Wi-Fi - We provide free Wi-Fi access for all our customers to use all your electronic devices while you're waiting for service to be performed.
A rating* at the Better Business Bureau - We have the highest rating possible at the BBB and are a "member in good standing".
Delivery to your location - Our staff is happy to deliver your new or used vehicle, free of charge to your work, home or location of your choice.
Professional, customer-focused management team - Our General Mana
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 10:00 AM - 4:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
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Showing 1,181 reviews
May 18, 2018
Always great service! I have been coming to Suburban Ford in Waterford for many years. Dave Deckard has always been very helpful and communicates well. That is very impor I have been coming to Suburban Ford in Waterford for many years. Dave Deckard has always been very helpful and communicates well. That is very important to me as I think it's is necessary to be informed. More
by Dawn Hanford
Employees Worked With
David Deckard
May 04, 2018
I LOVE my Ecosport! I purchased a 2018 Ecosport one month ago and the process was absolutely flawless! Jerry was courteous and very informative. I absolutely adore my n I purchased a 2018 Ecosport one month ago and the process was absolutely flawless! Jerry was courteous and very informative. I absolutely adore my new vehicle and owe a great big Thank YOU, to Jerry! Keep Up the good work! More
by La Shumbra
Employees Worked With
Jerry Kraft
April 26, 2018
Absolutely awesome! Everyone there knew how to do not just a great job, but exceptional. Highly recommended to anyone looking to purchase a new or used car or truck. Th Everyone there knew how to do not just a great job, but exceptional. Highly recommended to anyone looking to purchase a new or used car or truck. Thank you Jerry Kraft for the best experience purchasing my new vehicle. You went out of your way to make ME comfortable as a buyer and took extra time making sure I understood how my new vehicle worked.. Mike in finance did everything he could to make an not so easy purchase go through with doing his best to find me what I needed This is far yet the best vehicle purchase I have ever made. Thank You More
by Tamnader
April 09, 2018
Great experience with new lease! My Salesperson, Trevor was excellent to deal with. He's very professional and gave me great customer service with my new 2018 Ford Fusion lease. This My Salesperson, Trevor was excellent to deal with. He's very professional and gave me great customer service with my new 2018 Ford Fusion lease. This is my second time dealing with Trevor and I will definitely go back! I highly recommend him all the way! More
by horse1925
Employees Worked With
March 27, 2018
Service above and beyond! I had a problem with my 2012 F250 Powerstroke Diesel. There is a common problem with the vacuum pump leaking oil. I was out of warranty by 17k miles a I had a problem with my 2012 F250 Powerstroke Diesel. There is a common problem with the vacuum pump leaking oil. I was out of warranty by 17k miles and Ford was unwilling to cover any of the repairs ($18 for a gasket - approximately $500 for labor). David Deckard went above a beyond to get Ford to help cover some of the costs. He went to his supervisors to see what he could get done for me. I am more than satisfied with the resolution David was able to arrange. Thanks to David and Suburban Ford for taking great care of me. More
by Coach
Employees Worked With
Nathan Bolton, David Deckard
March 24, 2018
Matt G was awesome Awesome experience with Matt G.. Very easy process.. No games.. Had our truck within 2 hours.. A+++ In all my years of purchasing and leasing vehicle Awesome experience with Matt G.. Very easy process.. No games.. Had our truck within 2 hours.. A+++ In all my years of purchasing and leasing vehicles, this was the easiest. Thank you Matt. More
by SNieman
Employees Worked With
Matt Gatica
March 21, 2018
HORRIBLE SERVICE DEPARTMENT I had my vehicle towed to suburban ford of Waterford because it was having engine problems. After diagnosis ( which I had to authorize them to do at a I had my vehicle towed to suburban ford of Waterford because it was having engine problems. After diagnosis ( which I had to authorize them to do at a cost of $600, and they didn’t even put the vehicle back together ) they determined that the motor was seized up. The vehicle had sludge built up which caused the problem. I took my receipts of oil changes to John Vitale ( service manager ) only for his first words to be “ who made these for you “ excuse me !!!!! Long story short suburban ford and ford motor company have both refused to fix the problem under the warranty !!! Stay as far away from suburban ford as possible !! Service manager is extremely rude !! Had to leave several messages and make several calls to even get hold of anyone. And for him to insinuate that I was lying about receipts is a joke !!! More
by Dansul
Employees Worked With
John Vitale
February 20, 2018
Quick and easy Good salesman and women. They get to the point and don’t pressure you into making a bad deal. They do a lot of the basic research for you as well, and Good salesman and women. They get to the point and don’t pressure you into making a bad deal. They do a lot of the basic research for you as well, and give you the vehicles history up front. More
by Doncena37
Employees Worked With
Matt Gatica
February 19, 2018
My experience Jerry was beyond helpful and made my experience very laid back! I would recommend him to anyone. I was struggling with some numbers at first, and Jerr Jerry was beyond helpful and made my experience very laid back! I would recommend him to anyone. I was struggling with some numbers at first, and Jerry as well as his team made it happen for me! They are beyond understanding. Jerry did not pressure me in to a purchase by any means and was honest and upfront about all costs! This experience was amazing and I will never go anywhere else! Thank you Jerry! More
by Mackenzie Jonio
Employees Worked With
Jerry Kraft
February 19, 2018
super helpful, smooth experience Matt helped make everything work to make a successful transaction happen on a used vehicle. The dealership worked to get the car in great shape even a Matt helped make everything work to make a successful transaction happen on a used vehicle. The dealership worked to get the car in great shape even after I agreed to purchase, which was a pleasant surprise. The level of service and attention to detail made all the difference, I would highly recommend this dealership. More
by usedcarbuyer
Employees Worked With
John, manager, Matt Gatica
