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Suburban Ford of Waterford
Waterford, MI
1,182 Reviews
We understand that there are a lot of choices when buying your next new or used vehicle, financing your purchase, getting service performed, or buying parts for your vehicle. It's a tough decision unless you've already had a history of great service from an automotive retailer.
If you're looking for an auto dealership that can serve your automotive needs, we want to provide you a list of reasons our customers tell us that they come to Suburban Ford of Waterford.
"Certified" pre-owned vehicles - Ford has trained our mechanics to inspect and repair our used Ford vehicles to bring them up to the stringent standards required to be classified as Ford certified pre-owned vehicles.
Family-owned business - The Fischer family has owned car dealerships since the 1950's and Suburban Ford of Waterford is proud to be part of the Suburban Collection dealership group, all striving to maintain the same levels of superior customer satisfaction and service.
2,000+ used cars in stock - Being part of the Suburban Collection of dealers, our metro Detroit based dealership has plenty of used cars on-site and access to over 1,700 other vehicles in the metro Detroit area.
Easily accessed location - Located on M-59, Highland Road, we make it very easy to get to our facility from I-75, M-59, US-23, or Telegraph Rd.
CarFax reports - We offer our used car customers access to free CarFax reports to help them become more comfortable knowing more about the used car they are interested in.
Free Wi-Fi - We provide free Wi-Fi access for all our customers to use all your electronic devices while you're waiting for service to be performed.
A rating* at the Better Business Bureau - We have the highest rating possible at the BBB and are a "member in good standing".
Delivery to your location - Our staff is happy to deliver your new or used vehicle, free of charge to your work, home or location of your choice.
Professional, customer-focused management team - Our General Mana
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 10:00 AM - 4:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
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Showing 1,182 reviews
March 15, 2016
New car sales and body shop Have been leasing cars from Norm Stern and Suburban Ford for many years. Norm searches far and wide for what I'm looking for and there are never any s Have been leasing cars from Norm Stern and Suburban Ford for many years. Norm searches far and wide for what I'm looking for and there are never any surprises. Also like Suburbans body shop. Very fair prices and the work is flawless. More
by skeeter36
March 14, 2016
car wouldn't start I called Dana to let him know I was bringing my lease of just over 2 years in as I thought something electrical was wrong. I was able to just drop of I called Dana to let him know I was bringing my lease of just over 2 years in as I thought something electrical was wrong. I was able to just drop off as had a ride and it was late Friday evening. Nathan Bolton took care of me in the service department. He called me the next morning and told me there was a bad cell in the battery and it would be ready for pick up by 10:30 am. More
by melodycamp
March 13, 2016
A Great Experience!!! My wife Julie and I have been the Ford Waterford Dealership for several years. We have sent many clients there also. We continue to appreciate the "Ou My wife Julie and I have been the Ford Waterford Dealership for several years. We have sent many clients there also. We continue to appreciate the "Outstanding job" Laurie Mosses has done for all. More
by THUNDER
Employees Worked With
March 13, 2016
Excellent service I have been taking my vehicles to suburban Waterford for 16 years. Nathan Bolton has been a service advisor there the entire time and has been great t I have been taking my vehicles to suburban Waterford for 16 years. Nathan Bolton has been a service advisor there the entire time and has been great to work with. Wouldn't go anywhere else More
by bovech44
Employees Worked With
Nathan Bolton
March 12, 2016
Extremely wonderful!!! The Best experience!! I love the Ford Waterford Dealer!! My husband and I travel 45 mins to get there. Our experience is always the best our Sales rep and his crew our ex I love the Ford Waterford Dealer!! My husband and I travel 45 mins to get there. Our experience is always the best our Sales rep and his crew our extraordinary and always go out of there way to make us happy. This dealer deserves well over a 10 rating. More
by Dianeanc
March 11, 2016
Good experiences here We like dealing with Suburban Ford of Waterford because they take care of their customers. It is a pleasure doing business with a group when professio We like dealing with Suburban Ford of Waterford because they take care of their customers. It is a pleasure doing business with a group when professionalism and courtesy are part of everyday life there. More
by Richard Fillmore56
Employees Worked With
Don Marotta, Matt Duggan, Louie Richards, Nathan Bolton
March 09, 2016
Great service I have been a customer of the Suburban auto group for several years, but this is the first Ford I have ever bought /leased. So far I'm impressed with I have been a customer of the Suburban auto group for several years, but this is the first Ford I have ever bought /leased. So far I'm impressed with he vehicle but I was even more impressed with our sales associate Laurie Moses. Her professionalism and attention to detail was second to none. If management is reading this you have a real gem in Laurie. Make sure you hang on to her. She is a real asset to your company. More
by DaveHouth
Employees Worked With
March 09, 2016
Consistently Great Service I have been a customer for 8 years and have always had great service on both of our vehicles. Dave Decker is a pleasure to work with. I have been a customer for 8 years and have always had great service on both of our vehicles. Dave Decker is a pleasure to work with. More
by smf
Employees Worked With
David Deckard
March 08, 2016
Laurie Moses is #1 Salesperson It's no wonder Laurie Moses is the #1 seller in Michigan. She's on time, prepared, friendly, fair, good listener, finds all the discounts and rebates It's no wonder Laurie Moses is the #1 seller in Michigan. She's on time, prepared, friendly, fair, good listener, finds all the discounts and rebates, knowledgeable about the vehicles and technology and I always leave with more car than I paid for. And that's why I'll be buying cars from Laurie for another 20 years - very cool. More
by Very Satisfied
Employees Worked With
March 08, 2016
nice but a little long It is so nice working with Hernando,he takes good care and understands what we need. We have worked with him in the past. Thank you Hernando. It is so nice working with Hernando,he takes good care and understands what we need. We have worked with him in the past. Thank you Hernando. More
by brarob105339
Employees Worked With
hernando hulleza, Hernando Hulleza
