Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Suburban Ford of Waterford
Waterford, MI
1,182 Reviews
We understand that there are a lot of choices when buying your next new or used vehicle, financing your purchase, getting service performed, or buying parts for your vehicle. It's a tough decision unless you've already had a history of great service from an automotive retailer.
If you're looking for an auto dealership that can serve your automotive needs, we want to provide you a list of reasons our customers tell us that they come to Suburban Ford of Waterford.
"Certified" pre-owned vehicles - Ford has trained our mechanics to inspect and repair our used Ford vehicles to bring them up to the stringent standards required to be classified as Ford certified pre-owned vehicles.
Family-owned business - The Fischer family has owned car dealerships since the 1950's and Suburban Ford of Waterford is proud to be part of the Suburban Collection dealership group, all striving to maintain the same levels of superior customer satisfaction and service.
2,000+ used cars in stock - Being part of the Suburban Collection of dealers, our metro Detroit based dealership has plenty of used cars on-site and access to over 1,700 other vehicles in the metro Detroit area.
Easily accessed location - Located on M-59, Highland Road, we make it very easy to get to our facility from I-75, M-59, US-23, or Telegraph Rd.
CarFax reports - We offer our used car customers access to free CarFax reports to help them become more comfortable knowing more about the used car they are interested in.
Free Wi-Fi - We provide free Wi-Fi access for all our customers to use all your electronic devices while you're waiting for service to be performed.
A rating* at the Better Business Bureau - We have the highest rating possible at the BBB and are a "member in good standing".
Delivery to your location - Our staff is happy to deliver your new or used vehicle, free of charge to your work, home or location of your choice.
Professional, customer-focused management team - Our General Mana
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 10:00 AM - 4:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 1,182 reviews
January 30, 2016
Bob's great!!! Bob Bucknum, was a pleasure to meet and work with, he listened to our needs and worked with us to get a great deal. I would definitely recommend and g Bob Bucknum, was a pleasure to meet and work with, he listened to our needs and worked with us to get a great deal. I would definitely recommend and go to him again whenever I'm looking for a new vehicle. More
by LRCola
Employees Worked With
Bob Bucknum
January 29, 2016
Great We have used Matt Duggan as our salesman before. He's very friendly and a great salesman. I would definitely recommend him and the dealership. We have used Matt Duggan as our salesman before. He's very friendly and a great salesman. I would definitely recommend him and the dealership. More
by Amy
Employees Worked With
Matt Duggan
January 26, 2016
"Hernando Hulleza is TERRIFIC!!" This is the second car I a have leased through Suburban Ford of Waterford. Hernando Hulleza listened to exactly what I was looking for in a new Edge This is the second car I a have leased through Suburban Ford of Waterford. Hernando Hulleza listened to exactly what I was looking for in a new Edge. He also listened when I explained what my payment range was, and how important it was to not exceed that range. Hernando found me the car I wanted in my price range and I was able to take it home the same evening. If you are looking for a new Ford I would definitely recommend you see Hernando at Suburban Ford Waterford the next time you want to buy or lease a car. Nic. S. More
by Nic S
Employees Worked With
Hernando Hulleza, Hernando Hulleza
January 22, 2016
Go See Rick Magee! I travelled from Flint to purchase a 2010 GMC Terrain. Great car, great deal, very satisfied, but I didn't realize all that goes into purchasing a ve I travelled from Flint to purchase a 2010 GMC Terrain. Great car, great deal, very satisfied, but I didn't realize all that goes into purchasing a vehicle (first car I bought in 12 years). If you want a smooth and efficient car-buying experience, go see Rick Magee! He knows what he is doing, he is friendly, helpful and informative and he is a professional. I was also impressed with the Team-Work at Suburban Ford Waterford, they work together to make sure you are satisfied with all aspects of the buying process. Go see Rick Magee if you are in the market for a car, he will make it easy for you! More
by jimsly01
Employees Worked With
Rick Magee
January 22, 2016
Rick Magee was AWESOME! I reviewed the 2012 Escape on their website and was immediately sold. Rick had everything ready for me when I made the purchase the same day - he had I reviewed the 2012 Escape on their website and was immediately sold. Rick had everything ready for me when I made the purchase the same day - he had even took it for a test drive! He made sure not to go over the budget we had agreed upon, and even added a few bonuses! Thanks Rick!!! More
by Valencia 313
Employees Worked With
Rick Magee
January 22, 2016
Suburban ford Had a great overall experience. Walked away with a new car that day!! Clean friendly environment. Hard working staff that was focused on helping me Had a great overall experience. Walked away with a new car that day!! Clean friendly environment. Hard working staff that was focused on helping me get a good deal. Would definitely recommend to friends and family. More
by Slemanski
Employees Worked With
Bob Bucknum
January 20, 2016
LRobiadek Kevin Grajewski was very helpful in finding me a used car that i could afford and that i love .Iwould recommend Suburan Ford of Waterford to anyone lo Kevin Grajewski was very helpful in finding me a used car that i could afford and that i love .Iwould recommend Suburan Ford of Waterford to anyone looking for a car or truck to go see Kevin. He will work with you and do everything he can to get you a car at a price you can afford So if you are looing for a car used or new to go see Kevin. More
by fay
Employees Worked With
Kevin Grajewski
January 19, 2016
George & Louie are awesome George had exact car i wanted which is totally awesome. Louie worked within my budget to make financing possible. George and Louie made sure I was co George had exact car i wanted which is totally awesome. Louie worked within my budget to make financing possible. George and Louie made sure I was completely satisfied with car and financing before I left the dealership. p More
by julie16
January 17, 2016
Outstanding! Tom Tatu was outstanding in helping me purchase a new vehicle. He worked with me on my car trade in value as well as purchase price. I would definit Tom Tatu was outstanding in helping me purchase a new vehicle. He worked with me on my car trade in value as well as purchase price. I would definitely recommend Tom to other potential buyers and already have. Kathy K More
by KathyK
Employees Worked With
Tom Tatu
January 06, 2016
Customer Respect I've owned my used vehicle for 1 1/2 years and I'm not sorry buying it at Suburban Ford. The salesmanship of Iron Johnson and service respect I get fr I've owned my used vehicle for 1 1/2 years and I'm not sorry buying it at Suburban Ford. The salesmanship of Iron Johnson and service respect I get from Dave Deckard is top notch!!! Honesty is the best policy and Suburban Ford is right up there. I've never owned a Ford before and I'll definitely go there my next time around. Sincerely Anita Sadler More
by Annie
Employees Worked With
David Deckard
