Suburban Ford of Waterford - Service Center

I had me Mercury Grand Marquis in the service department the other day because of a bad gas cap. Mr. Stoijadinov came out and helped me with my problem. It's good to know the Service Manager doesn't just si the other day because of a bad gas cap. Mr. Stoijadinov came out and helped me with my problem. It's good to know the Service Manager doesn't just sit at his desk, he is out helping customers in the Service Department. More

I had my Mercury Grand Marquis in the service department for an oil change a few weeks ago. Mr. Hayes informed me about a nail in the side-wall of my tire, he ordered me a new tire and got it on my car ASAP for an oil change a few weeks ago. Mr. Hayes informed me about a nail in the side-wall of my tire, he ordered me a new tire and got it on my car ASAP. It's great customer service with Roland Hayes. More

I've been coming to Suburban Ford of Waterford for over ten years. Dave has terrific dedication for customers. Always helpful on any problems with my Mercury Grand Marquis. ten years. Dave has terrific dedication for customers. Always helpful on any problems with my Mercury Grand Marquis. More

I brought my treasured 2017 F-250 King Ranch Super Duty in for service to be under the leadership of Michael Stoijadinov the service manager I have known Michael for over 10 years and know he recently tra in for service to be under the leadership of Michael Stoijadinov the service manager I have known Michael for over 10 years and know he recently transferred to Waterford. I had a sensitive repair that needed to be handled correctly and I knew I could trust Michael so I drove considerably further to have the Truck serviced with him. Once again he exceeded my expectations. I dropped the Truck off Sunday night and by 1:00 the next Monday it was all repaired at what I considered a fair price. Many thanks to Michael, Nolan Hayes and the crew at Waterford Ford. More

Terrible service. Certified pre owned scam. Paid for rental. SOL rental. SOL More

Mr. Hayes is the type of professional car advisor that all dealerships look for when they value the customer experience. I needed my suv serviced and Mr. Hayes located all the information to determine the all dealerships look for when they value the customer experience. I needed my suv serviced and Mr. Hayes located all the information to determine the work needed on the vehicle and he attached all discounts that I qualified for resulting in a truly relaxing dealer experience. I’m definitely switching my business to this dealership all because of the wonderful experience and professionalism shown by Mr. Hayes and the entire team. Outstanding More

After receiving a notice letting me know that the parts were in for a safety recall on my wife's vehicle I scheduled a appointment online. When I pulled into the service center there must have been five em were in for a safety recall on my wife's vehicle I scheduled a appointment online. When I pulled into the service center there must have been five employees sitting at decks. The last one acknowledged me and took my info. He then took me into another room where someone else was going to help me. This person told that the parts were on back order. I asked why they didn't tell me this when I scheduled the appointment. His response was "you scheduled your appointment online and we don't see that". Why couldn't the first person tell me that. I received two texts and two emails reminding of appointment. One let me know of Kiosk's for self check in. So now it takes two employees or a computer to check you in and no one looks at incoming orders. More

Always want to help you out and get you in and out as soon as possible! soon as possible! More

I received two safety recall notices in the mail for my vehicle. The first appointment I made left me disappointed. I came into the service center on the date/time I scheduled it and found out that no one vehicle. The first appointment I made left me disappointed. I came into the service center on the date/time I scheduled it and found out that no one had ordered the parts/had the parts on hand/etc. I wish they would have called to let me know they could not service my car that day. On top of that, right as I was going to leave one of the workers drove my car to the back of the dealership assuming it was going to be serviced. I missed some work that day. However, my recent appointment was more than satisfactory. I spoke with the head of the service department. He worked hard for me to be able to get both of the recall services completed in one day. Management had workers drive me to and from work! It was also much further than the 10mile limit they usually drive. The staff were enthusiastic, fun, and professional. Would highly recommend their services! More