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Suburban Ford of Waterford - Service Center

Waterford, MI

4.0
187 Reviews

187 Reviews of Suburban Ford of Waterford - Service Center

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August 04, 2015

outstanding rated very high for continuous quality service. friendly service service write up. I have not had an issue that this dealer could not address and More

by chris
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nathan Bolton
July 18, 2015

Best Ford Dealer This is my third leased For Fusion, and the best one so far. I had it in this week for a recall, and the service was fast, efficient, and friendly. More

by firefly
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike in Service- don't know his last name., John Vitale, Patrick Gilbert
Jul 20, 2015 -

Suburban Ford of Waterford responded

Thanks for the positive feedback! We are very pleased to hear that we fixed your car in a timely manner. We always strive to have our customers in and out as quick as possible, while still providing them with the highest quality of work. We look forward to serving you again in the near future!

June 27, 2015

Excellent Customer Service I have been using the service department of Suburban Ford of Waterford for the past 12 years. Even though I didn't lease my current Ford from Waterfo More

by smcgal
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nathan Bolton
Jun 29, 2015 -

Suburban Ford of Waterford responded

Thank you for the positive feedback and for trusting us with your vehicle! We are happy that you are consistently satisfied with your service center experiences. We truly look forward to serving you again in the near future!

June 25, 2015

Great service I have been going to Suburban Waterford for 20 years and the top notch service is the reason. Nathan is my service adviser and he is always on top it More

by Yogamomma
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nathan Bolton
Jun 29, 2015 -

Suburban Ford of Waterford responded

We greatly appreciate the positive feedback and continued business with us! We are glad you consistently have wonderful dealership experiences, and we look forward to serving you again!

June 18, 2015

made the best out of a poor situation Tim kept me informed every step of the diagnostic process. When the technician learned that my vehicle would need extensive repairs I was notified im More

by grayjohn60
Customer Service
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cashier, Tim Haverty
Jun 19, 2015 -

Suburban Ford of Waterford responded

Thanks for the great feedback and for trusting us with your vehicle. Customer service & satisfaction is always a top priority, and we look forward to servicing your vehicle again in the future!

May 13, 2015

Courteous and respectful I was the 15th car waiting in the service line but I was done in 5 minutes after talking with the service person. I came for an oil change and check o More

by yimarose@comcast.net
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David Deckard
Jun 04, 2015 -

Suburban Ford of Waterford responded

We are very pleased to hear that we fixed your car in a timely manner! We always strive to have our customers in and out as quick as possible, while still providing them with the highest quality of work. We look forward to serving you again!

May 08, 2015

Great Service I had a Great experience with Suburban Ford Service Dept. The time estimate I was given for service was right on. Very happy with the service receiv More

by normatford
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Vitale, John Giermanski
Jun 04, 2015 -

Suburban Ford of Waterford responded

Thanks for the feedback and for trusting us with your car! We strive to provide our customers with the highest level of customer service. We're glad that your experience with us was a positive one, and we truly look forward to servicing your car again!

May 08, 2015

Automotive Service We have been very pleased with Suburban Ford's service Dept. Very friendly and they take care of our needs in a timely manner. Thanks! More

by SSG
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nathan Bolton
Jun 04, 2015 -

Suburban Ford of Waterford responded

We are very pleased to hear that we fixed your car in a timely manner! We always strive to have our customers in and out as quick as possible, while still providing them with the highest quality of work. We look forward to serving you again!

April 30, 2015

Service with a smile A super team of service department personnel working hard to make sure you are pleased with the work done on your car at the price quoted and within t More

by Tom M
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Vitale, John Giermanski
April 22, 2015

The service people at this dealership are top notch. I just love the service I get at Suburban Ford, everyone is great. Everything done In a timely manor. Friendly, fast and car taken care of. More

by Jen
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nathan Bolton, David Deckard