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Suburban Ford of Waterford - Service Center
Waterford, MI
187 Reviews
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187 Reviews of Suburban Ford of Waterford - Service Center
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March 28, 2015
Excellent Service and Sales I took my Ford Windstar to Suburban Ford of Waterford for years for the great service department. Recently bought a new Ford from them because I knew I took my Ford Windstar to Suburban Ford of Waterford for years for the great service department. Recently bought a new Ford from them because I knew it would be well taken care of. David Deckard takes care of me in the service area and Ramon Namphy sold me my new Ford. Both great people to do business with. Will buy my next Ford from them. More
by Judy F
Employees Worked With
Ramon Namphy, David Deckard
Helpful March 08, 2015
new /used and service me and the wife have bought and leased all our vehicles from sam west he has all ways come through in getting what we want and having everything read me and the wife have bought and leased all our vehicles from sam west he has all ways come through in getting what we want and having everything ready in a timely manor . I have recommended sam to relatives and friends and they all purchases from him I consider him an excellent salesperson and a friend. same for my service advisor nathan bolton who always does an excellent job of getting service completed in a timely manor.. signed Jeffery Jennings More
by jeff
March 04, 2015
not bad till I found the scratches in the door. You should instruct your workers that when they scratch or dent a vehicle then they should report it and any dents they might put into the car or truc You should instruct your workers that when they scratch or dent a vehicle then they should report it and any dents they might put into the car or truck More
by bocksing
Employees Worked With
John Vitale, Nathan Bolton, David Deckard
February 15, 2015
"Great customer Service" On February '12 2015 I hit a chuck hole by the airport in my 2012 company owned Fusion. Consequently I blew my left front tire and broke a belt on th On February '12 2015 I hit a chuck hole by the airport in my 2012 company owned Fusion. Consequently I blew my left front tire and broke a belt on the right side tire. I changed my tire at the airport and the next day I arrived at the dealership at 6:30 AM. I was 3rd in line to get into the service department. I was met by your service tech Tim Haverty. I told him I was a major supplier to Ford Motor and that I had a meeting that I had to attend at 10AM at the Ford Rouge Complex. I asked him if he replace both tires, change the oil with full synthetic and get me out so that I could make it to my meeting. He said yes and also informed me that I had a wiper blade starting to deteriorate. They replaced that too and had me back on the road by 8:45 AM. I was very pleased with the service and the way that they went above and beyond my expectations to help me out. More
by Huffdog
Employees Worked With
Tim Haverty #9216
February 14, 2015
Great customer Service This was my first experience with a Ford Dealer. I just Purchased a used 2010 focus and took it in for "The works" oil change, tire rotation and inspe This was my first experience with a Ford Dealer. I just Purchased a used 2010 focus and took it in for "The works" oil change, tire rotation and inspection. Tim set me up for the owner rewards program and explained how to get a rebate on the works service i had done. a great first experience with a ford dealer. More
by rku46@aol.com
Employees Worked With
Tim Haverty
January 01, 2015
service I am greeted with a courteous smile and treated well, thanks. Things are explained and handled in a professional manner each and every visit to the se I am greeted with a courteous smile and treated well, thanks. Things are explained and handled in a professional manner each and every visit to the service department. More
by makmusic8
Employees Worked With
David Deckard
December 31, 2014
Integrity Simply the best of the best!! Top notch sales and service. Suburban Ford of Waterford staff has a high level of integrity...they work with you NOT aga Simply the best of the best!! Top notch sales and service. Suburban Ford of Waterford staff has a high level of integrity...they work with you NOT aganist you. Thank You! More
by RichV
Employees Worked With
John Vitale, David Deckard
March 18, 2014
I leased this vehicle new service could not find a slow leak in tire after several trips to service for the problem. I had to put air in tire every couple of days . I tried to get the problem fix over a ye leak in tire after several trips to service for the problem. I had to put air in tire every couple of days . I tried to get the problem fix over a year. Because of low mileage I purchase vehicle less than 10,000 miles. The same day I purchase the vehicle the problem with the tire was found with a cost of 203.75 to me I think this is very unfair , I have been a loyal customer to this company. Is there no loyalty to your customer More
by Lettice
Employees Worked With
December 11, 2012
Simply blew my mind on service and work quality. Will always choose ford first.. kevin g sold me my new vehicle and scott serviced it. Yeah baby.. it rocks always choose ford first.. kevin g sold me my new vehicle and scott serviced it. Yeah baby.. it rocks More
by kevinrussell
Employees Worked With
scott service and kevin use car sales, Kevin Grajewski
September 03, 2012
Great service, will do buisness with again.Very friendly and careing.We will be looking at the new 2012 Ford Fusion very soon. Thank You Very Much and careing.We will be looking at the new 2012 Ford Fusion very soon. Thank You Very Much More
by curtvic2
Employees Worked With
ray harbin
