Suburban Honda

Gigi was an excellent saleswoman and had awesome customer service skills, she made the process so simple and easy to trade in my old car and leave in a new one. She was very educated on the cars and polite m service skills, she made the process so simple and easy to trade in my old car and leave in a new one. She was very educated on the cars and polite making my overall experience amazing. More

The management at this dealer marks up a civic si 3000 dollars telling me the extra cost is for paint treatment and interior protection. I told them I am a cash buyer, they did not budge, so I will not b dollars telling me the extra cost is for paint treatment and interior protection. I told them I am a cash buyer, they did not budge, so I will not buy a car from this dealer. Pitiful! More

Very efficient and professional. They built confidence and reassurance unlike other dealers that I visited. Made a special impact on me because I got my first car from them and I am They built confidence and reassurance unlike other dealers that I visited. Made a special impact on me because I got my first car from them and I am sure that they would continue to support in the future. More

I recently purchased a 2010 Honda CR-V. The car was in excellent condition and the inside looked pristine. The staff was very friendly and accommodating-Gigi Amhaz in particular was very in The car was in excellent condition and the inside looked pristine. The staff was very friendly and accommodating-Gigi Amhaz in particular was very informative, helpful, and thorough. This was my first time buying from a dealer and Gigi made the whole process effortless and stress-free. This dealership has top notch customer service and great prices. More

I have bought 3 vehicles from Suburban Honda of Farmington hills and worked with Jon on three of them. Technically very good and understand your needs and works with you in all aspects of a purchas Farmington hills and worked with Jon on three of them. Technically very good and understand your needs and works with you in all aspects of a purchase and the way he recommends you the vehicles based on your budget is pretty impressive. I would buy another vehicle without any doubt from Jon and from SHFH More

Both Gigi and Sam have been very professional and friendly. They are thorough and made sure everything is as completed as possible before I got to the dealership for my new car. friendly. They are thorough and made sure everything is as completed as possible before I got to the dealership for my new car. More

I have given honda for check engine light problem. Service rep told me that replacing fuel injector will fix the issue and part is back ordered. Really appreciate the manager calling back, to check o Service rep told me that replacing fuel injector will fix the issue and part is back ordered. Really appreciate the manager calling back, to check on the back order part ( fuel injector ) and making calls different part centers to get the part as quickly as possible. More

Gigi was very professional and knowledgeable about all the vehicles we looked at. She took the time to listen to my wants and needs and made sure that I was driving away satisfied with my experience there the vehicles we looked at. She took the time to listen to my wants and needs and made sure that I was driving away satisfied with my experience there. I will definitely work with Gigi again in the future! More

We have worked with John Butler for over 10 years, buying both used and new cars. He is wonderful; he is able to give us options and work with us. He's clear, efficient and he doesn't waste anyone's time. I both used and new cars. He is wonderful; he is able to give us options and work with us. He's clear, efficient and he doesn't waste anyone's time. If you want your experience to be straight forward and hassle free (as much as it can), visit John Butler at Suburban Honda Farmington Hills. More

My daughter paid cash (7 years of savings) for a 2021 Honda Civic EX. Delivery would be delayed for a month due to a back-ordered part. This was unacceptable for several reasons, including the fact that Honda Civic EX. Delivery would be delayed for a month due to a back-ordered part. This was unacceptable for several reasons, including the fact that she was already paying insurance on this vehicle. I spoke with a sales manager, Karl Stuef, and calmly explained the situation. He called back within an hour and said he resolved the issue by taking the part from another vehicle on their lot. That is good customer service! The only negative was the poor detailing done on this vehicle. I don't expect a preowned vehicle to be perfect, but cleaning up sticky spills and dirty upholstery is pretty basic when detailing a vehicle for sale. More