Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Suburban Honda
Farmington Hills, MI
887 Reviews
We understand that there are a lot of choices when buying your next new or used vehicle, financing your purchase, getting service performed, or buying parts for your vehicle. It's a tough decision unless you've already had a history of great service from an automotive retailer.
If you're looking for an auto dealership that can serve your automotive needs, you should come to Suburban Honda.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 10:00 AM - 4:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 887 reviews
May 23, 2015
Airbag Replacement I made an online appointment to have my airbag replaced on 5/23/15 and showed up promptly at that time only to be told there was nothing in their syst I made an online appointment to have my airbag replaced on 5/23/15 and showed up promptly at that time only to be told there was nothing in their system for this appointment. However, they agreed to do the service anyway and two hours later I left with a replacement airbag inflaterr. There was a little mix up in communications but the service manager took care of my concerns More
by eki48111
Employees Worked With
Can't think of her name but her office is next to Bob Spurgeon.
Helpful May 21, 2015
Purchased Used Odyssey We had looked at quite a few Odysseys. Jeremiah was very easy to work with and overall I am happy with our purchase. The Honda dealership also ranks We had looked at quite a few Odysseys. Jeremiah was very easy to work with and overall I am happy with our purchase. The Honda dealership also ranks very high for service which was a huge reason for us to buy the Odyssey over another Sienna. More
by miagi92
Employees Worked With
Jeremiah Smith
May 20, 2015
Excellent service and attention to detail Steve Nowel provided the service I needed and requested. He got me the deal I wanted and made it easy on me in terms of time and convenience. Steve Nowel provided the service I needed and requested. He got me the deal I wanted and made it easy on me in terms of time and convenience. More
by tedjmontgomery
Employees Worked With
Steve Nowel
May 13, 2015
Not a routine visit I visited Suburban Honda for a routine Oil change on Saturday, 5/9/15... The first sign that this was not going to be a routine visit was when I ask m I visited Suburban Honda for a routine Oil change on Saturday, 5/9/15... The first sign that this was not going to be a routine visit was when I ask my service adviser, David J, about what would it take to update my navigation system (time, cost, etc). You see, the other day I received a coupon in the mail stating that if I updated the system before July, I would get a discount. David stated, a) he don't know how long it will take ("... it could be 2hr. It could be 4hrs...") and b) "..In the past, the systems that Suburban upgraded, did not work well.." I was thinking to myself, I'm not sure what this guys motives were, but he just brought my confidence level in Suburban down to zero. So, after that conversation I took my seat in the lounge. Approximately, 45mins later David approached me and stated that a nail was found in my rear driver side tire. It is not repairable and must be replaced. He assured me that they have the tire in stock. Naturally, I complied. and $240.00 later my car was complete (cost included oil change). As I approached my freshly washed car I noticed the new tire did not match the other three tires. When I ask David and another adviser, why the difference, they both assured me the mismatch is fine. They stated that Michelin had discontinued the Primacy 225/R60 15 tire and the Latitude tour was it's replacement. I said ok and left. I immediately called Michelin and they confirmed the discontinued tire. But they was concerned about the mismatch.That was a no no for a 4 wheel drive car. Michelin stated that they will call Suburban and see why they allowed the mismatch and if they will honor a warranty.. Michelin stated that they spoke to "Bob" and he did not know what they was talking about. Since my tires were still under warranty Michelin was able to give me a credited discount on three additional tires to match the one Suburban replaced. Now I have matched tires. My biggest issue with David is his lack of understanding of the basics on keeping a costumer. I'm not sure if he's new but he should have, at the very least, informed me that I will be getting a mismatched tire. I had to set aside time during the week to fix that mistake. And, he convinced me not to have Suburban do the upgrade on my navigation system. More
by Karn47
Employees Worked With
David Jock
May 12, 2015
Good Experience at Suburban Honda We had a very good experience at Suburban Honda. Our salesman, Jeremiah Smith, was a very pleasant and helpful guy. It's been awhile since we bought a We had a very good experience at Suburban Honda. Our salesman, Jeremiah Smith, was a very pleasant and helpful guy. It's been awhile since we bought a new car, but Jeremiah made it a pleasant experience. Good job! More
by mynewcar
May 09, 2015
Joey Demilio is Outstanding!! Suburban Honda was a great experience. I was in there to buy my first car and I absolutely love it. Joey was quick, to the point and awesome! The who Suburban Honda was a great experience. I was in there to buy my first car and I absolutely love it. Joey was quick, to the point and awesome! The whole process was so hassle free that I would simply recommend anybody planning to get a new or used vehicle to visit these guys. More
by ravikondala
Employees Worked With
Joey Demilio, Joseph Janosky
May 08, 2015
Joey Demilio is Awesome! The Suburban Honda was very accommodating and Joey Demilio was a pleasure to deal with. No nonsense, pleasant and a master multi-tasker! Thank you a The Suburban Honda was very accommodating and Joey Demilio was a pleasure to deal with. No nonsense, pleasant and a master multi-tasker! Thank you and I love my new car! Mae More
by April Moon
Employees Worked With
Joey Demilio, Joseph Janosky
May 04, 2015
Great experience! Had a great experience purchasing my new Honda CRV! John, my salesman, really went the extra mile to make sure I got exactly what I wanted, at a pric Had a great experience purchasing my new Honda CRV! John, my salesman, really went the extra mile to make sure I got exactly what I wanted, at a price I could afford, and without any unforeseen headaches. I will definitely be returning to this dealership again in the future! More
by Lovemynewcar
May 04, 2015
Great service The people are very friendly n helpful n make u feel comfortable and take time to explain things that u don't understand. It my second purchase I made The people are very friendly n helpful n make u feel comfortable and take time to explain things that u don't understand. It my second purchase I made at suburban honda n I will go back More
by Kelly 2269
Employees Worked With
Raj Pillai, Derrick Kyser
April 23, 2015
Great Experience We have leased many Honda's from this dealership and wouldn't go anywhere else. Great experience. Treated with respect and care to get us the best d We have leased many Honda's from this dealership and wouldn't go anywhere else. Great experience. Treated with respect and care to get us the best deal to fit our budget. Ask for Steve. He's GREAT! More
by atravelingsloth
Employees Worked With
Steve Nowel
