Suburban Honda

OUR FAMILY HAS PURCHASED THREE CARS FROM THIS DEALERSHIP IN THE PAST YEAR. JOHN BUTLER IN THE SALES DEPARTMENT IS VERY HELPFUL AND UNDERSTANDING OF ALL OF OUR NEEDS I HAD A GREAT SALES EXPIRENCE THERE AND IN THE PAST YEAR. JOHN BUTLER IN THE SALES DEPARTMENT IS VERY HELPFUL AND UNDERSTANDING OF ALL OF OUR NEEDS I HAD A GREAT SALES EXPIRENCE THERE AND WOULD RECOMMEND THIS DEALERSHIP AND JOHN BUTLER TO ANYONE WHO IS INTRESTED IN A HONDA. THE SERVICE DEPARTMENT IS WONDERFUL FOR AFTER THE SALES EXPIRENCE More

This is the second vehicle I have bought from Van Knox and look forward to working with him again when my lease is up. He makes the car buying experience fun. During the process of leasing our new Hon and look forward to working with him again when my lease is up. He makes the car buying experience fun. During the process of leasing our new Honda Accord I had changed my mind several times. Vanwas so patient he spent most of the day with us on Saturday to make sure that I had a smile on my face when we left. I appreciate not being pressured into something that I wasn't completely satisfied with. More

I recently leased a car for my daughter at Suburban Honda (Farmington Hills), although I never had any contact with this dealership prior to this recent lease. Was initially attracted to the dealership via t (Farmington Hills), although I never had any contact with this dealership prior to this recent lease. Was initially attracted to the dealership via their web site. Was then put in touch with sales consultant, Joey Demilio. On top of being very friendly, Joey was very helpful in finding a deal that made sense for me. I appreciated his efforts, and won't hesitate to contact him for a car in the future. More

We were looking for a nice, in-expensive car for my son's 16th birthday present and obviously his first car. Waiting on money caused us to cut it pretty close to the day, but Mike S. and Mike H. handled ever 16th birthday present and obviously his first car. Waiting on money caused us to cut it pretty close to the day, but Mike S. and Mike H. handled every thing in a professionally mannered hurry for us. They handled everything from the car, to the paper work, registration, plates, insurance, to the inspection, the cleaning and the fueling up. My son had a very happy birthday, loves his car, and we are very pleased with our choice to deal with Suburban Honda! More

Purchased a brand new 2010 Honda Crosstour today from Joey at Suburban Honda. My wife really loved the car and Joey worked extensively with me in narrowing my choices and negotiating a price that I can Joey at Suburban Honda. My wife really loved the car and Joey worked extensively with me in narrowing my choices and negotiating a price that I can live with weeks, months and years after reflecting on this purchase. The highest compliment I can give is to recommend or use Joey again in the future. I overlooked obtaining an additional remote starter with my purchase and Joey has committed to obtain an additional remote starter for a discounted price. I plan on revisiting this site to provide further feedback after my wife and I get to know this car and for any future service we experience with this dealership. More

I had a great experience with Joey at Suburban Honda. We called Suburban Honda from an internet ad for the car I was looking for. I had found a similiar car at another dealership, told Joey exactly what t called Suburban Honda from an internet ad for the car I was looking for. I had found a similiar car at another dealership, told Joey exactly what the other dealership was willing to let the car go for, told him I was not the type to go back in forth, this was the budget and he was willing to work with us. I went in, test drove the car, told him this was what I'll pay bottom line, the deal was done. I picked up the car the next morning and was very happy. I didn't get "jerked" around. Car shopping is the least favorite thing I like to do and he made it easy. I got the car for the price I could pay (which was a great price). Thanks Joey! I'm in sales and I know most people who have good experiences don't take the time to report a good experience, but one not great experience and the whole world knows. I would definitely recommend Joey to anyone looking for a quality car at a good/fair price! More

Took my car there several times for service. They are there to get as much money out of you as possible as their primary goal. Tried to sell my on having items done that were not part of required mainte there to get as much money out of you as possible as their primary goal. Tried to sell my on having items done that were not part of required maintenance. Also told me I needed a battery and alignment. Battery made it just fine for another year and took the car back to the place I bought tires and was informed that the alignment was fine. More

So, I go to this dealership with an intent of buying a 2009 or 2010 Honda Civic within a month. I walk in the dealership and a sales person (Tim...no clue about his last name) greets me and my wife and wa 2009 or 2010 Honda Civic within a month. I walk in the dealership and a sales person (Tim...no clue about his last name) greets me and my wife and walk us to his desk. We talk about what cars he has especially the Civic. We ask to test drive the 2010 Honda Civic LX, he brings the car and off we go. I drove it for about 10 miles. As I was driving my wife starts to ask me about the possibility of getting a sunroof with navigation and may be leather seats also. Once we get back to the dealership I start asking the sales person (Tim) about sunroof, navigation options he mentions about the DX or something. I ask him if we can just see the car and he says that all he can show is the car I test drove, if I want to buy the car I need to make my decision based on that car. By now I am like confused and puzzled by this person. He goes on to say how I would look at all these cars here test drive them and go to another dealership and buy a car. I was like, well I will be looking around for sure but that does not mean he cannot tell me or show me what I am asking for. And then the way he starts talking is totally rude and I felt like that we were wasting his precious time. We bid each other good bye. Wish each other a good day. I then go to their receptionist and complain to a guy over there hoping that it would make a difference. He apologized and everything but I did not feel it was sincere. At this point I am so disappointed and mad, because I was so excited that I will be getting a Civic soon and now I am seriously reconsidering it. I hope by reading this email you can get a picture of what this dealership represents and what you can expect. More

I brought my car in for the second time for a rattle inside the car. Both times I was told that they couldn't find it and left it at that. The rep told me I wouldn't be charged for inspection when I c inside the car. Both times I was told that they couldn't find it and left it at that. The rep told me I wouldn't be charged for inspection when I called to make the appointment because I was under warranty but then he called while doing work on the car and told me I was going to have to pay the inspection fee and that I was making "ridiculous statements" when trying to undestand why he was trying to charge me. It also took 2 visits to get an intermittent airbag light looked at because they said there was nothing they could do if the light wasn't on when I brought it in. When I brought it in the second time (after it was ignored the first time) and told him it had been going on for 6 months or so off and on but because they don't offer loaners and I don't have access to another vehicle I haven't been able to bring it in, he told me I should have found a way to bring it in and basically made it my fault. This place is full of rude people who don't care about customer service in the least. I just got off the phone with them to check on the status of my car and was told that I was "complaining". What a joke. DO NOT GIVE THESE PEOPLE YOUR TIME OR MONEY. The dealership is 5 minutes from my house and I will gladly drive an hour if I have to do have my work done at another dealership. More

This is worse dealership I ever visited. Sales person is friendly but Manager was very rude. I was trying to negotiate a deal. First of all he kept me waiting or almost 1 hour telling that he is doing paper friendly but Manager was very rude. I was trying to negotiate a deal. First of all he kept me waiting or almost 1 hour telling that he is doing paper work then came with deal which was much higher then what they have provided me quote for. When I tried that discuss and tell that this is not what I agree to he rudely told me that he will not do it and told me rudely that “I am free to take this or walk away”. New car sales manager dose not even have curtsey to say hello to customer. Very bad experience. Do not trust internet price what these guys give to you as they always come up with different higher quote for you and waist your time. I had 3 cars and never had such bad experience More