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Suburban Honda - Service Center

Farmington Hills, MI

3.8
103 Reviews

103 Reviews of Suburban Honda - Service Center

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May 31, 2024

I had purchased my Honda CR-V Hybrid from Suburban in Oct ‘23. I came back in Jan ‘24, & spoke with Svc mgr Jeff Smith, who was Extremely Helpful & Informative in answering a bundle of questions I had for h More

by bas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brenden Miller
Jun 03, 2024 -

Suburban Honda responded

Thank you for sharing your experience! We're delighted to hear that both Jeff and Brenden provided excellent service during your visits. Your kind words about Suburban Honda's customer service mean a lot to us, and we'll be sure to pass them along. Safe travels in your Honda!

August 18, 2023

First met Jeff when he supported Acura cars about 10 years ago. He transitioned over to Honda, so our interaction was limited until I purchased a Civic for my mom. Jeff has always reached out to me to a More

by Dwayne 2017
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 19, 2023 -

Suburban Honda responded

Hi Dwayne, we're happy you found our staff to be so supportive during your experience here at Suburban Honda. We hope to be of service to you again in the future. Best wishes, Suburban Honda

August 05, 2023

The worst experience I have ever faced. I left my car for an oil change, and after 1 hour, Mr. Jeff Smith called me and told me that one of my tires had a nail and they wanted to change all More

by nikhil24216
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jeff Smith
1.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 08, 2023 -

nikhil24216 responded

I just talked to Dan, the Service Director at Suburban Honda, and he assured me and resolved every concern of mine. I am happy that I spoke to him and will certainly take my car for service at Suburban Honda.

August 02, 2023

Evan is my guy. He is always honest about what needs attention and what I can wait on. Evan is the best. More

by craigd83
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Evan Granroth
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 05, 2023 -

Suburban Honda responded

Hello, we're happy you found our staff to be so supportive during your experience here at Suburban Honda. If you have any further questions, please give us a call. We're always happy to help!

June 14, 2023

I have given honda for check engine light problem. Service rep told me that replacing fuel injector will fix the issue and part is back ordered. Really appreciate the manager calling back, to check o More

by ms
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan Bembas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Smith
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 19, 2023 -

Suburban Honda responded

Hi, we are very happy to have provided you with such a positive experience! Thank you so much again for your feedback! We hope you have a great day!

May 09, 2023

I had to take my Honda CRV in for Recall work. I explained I only had one car and had to wait for the man to see what was needed. I was out and fixed in less than two hours. Great Service and they More

by wsmith6295
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Spurgeon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Evan Granroth
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dan Bembas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 10, 2023 -

Suburban Honda responded

Hi, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!

March 03, 2023

Extremely Unprofessional. Aggressive tone. Condescending communication. Similarly unconcerned about customer longevity. Very disappointing and frankly very sad. More

by 1cor620
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Dan Bembas
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 06, 2023 -

Suburban Honda responded

Hi, we can assure you that we do not find this type of behavior acceptable, and we would like to address the situation you have described. Please contact us at (248) 477-1700 so we can work with you to make this right.

October 26, 2022

Karl is a true professional in his field. He goes beyond the necessary to not only please his customers but to WOW them! I stand a testament to his outstanding customer interaction. Thanks ag More

by Chip H.
Recommend Dealer
Yes
Employees Worked With
Bob Spurgeon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Karl Stuef
Nov 02, 2022 -

Suburban Honda responded

Hi Chip, we're happy you found our staff to be so supportive during your experience here at Suburban Honda. Please let us know if there is anything else we can do for you; we are more than happy to help!

August 24, 2022

The service department tried to charge me for repairs on my certified Honda which I only had for about 10 days. All repairs were under the bumper to bumper warranty and also covered from being certified. Af More

by Barney
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Joe
Aug 27, 2022 -

Suburban Honda responded

Hi Barney, thank you for taking the time to let us know about your recent experience. We are disappointed to hear that you are not satisfied with your visit. We would like to have a better understanding about your experience. Please reach out to us at (248) 477-1700 at your earliest convenience and we will do our best to resolve this with you.

July 23, 2022

Purchasing our Honda CRV from John Butler in sales we could not have felt more comfortable the way we were treated from the sale to the delivery of the vehicle. Needing service on the vehicle a few years More

by umwolves513
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Butler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Evan Granroth
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dan Bembas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 26, 2022 -

Suburban Honda responded

Thanks again for taking the time to leave us this information about your recent visit. Take care!

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