Suburban Honda - Service Center

Pat was very helpful when I brought in a newly purchased used crv in for an additional ignition key. He helped reset the car’s infotainment system from Spanish to English and cleared the system back to fa used crv in for an additional ignition key. He helped reset the car’s infotainment system from Spanish to English and cleared the system back to factory settings. He was courteous, knowledgeable and very helpful. Tom Morse More

I just picked up my 2009 Honda Accord from having service. Even though it could have been a very stressful situation for me, Jesse, with his professional manner, was so thorough in his explanations service. Even though it could have been a very stressful situation for me, Jesse, with his professional manner, was so thorough in his explanations as to what needed to be done and kept me informed as the job progressed. Thank you, Jesse. You made my day. More

Jesse is very professional. I had an AC problem and I tried to get it taken care of outside a dealer because I actually thought I would end up with a bill of $1,000 to $2,500. Firestone has done mainten tried to get it taken care of outside a dealer because I actually thought I would end up with a bill of $1,000 to $2,500. Firestone has done maintenance on my last 4 vehicles. All Honda CRVs. This CRV had a weird problem and Firestone told me they do not have the equipment to find the problem. I had nowhere to turn so here I was. There was nothing the dealer ever did to me for my attitude. I was like a liberal all emotional, misinformed and had this conviction without basis. Jesse made me feel a little better with his demeanor and I was stuck. I was hoping for as little as little as $800 to be expected. They could have replaced parts of the AC and how could I dispute it? That was not what happened. I told Jesse I thought it had to be a switch, he must have passed it on the the exceptional tech. It was not a switch it was a wiring problem. Took a little over an hour and the total bill shocked me, $342!!! I was so relieved and because of Jesse, I am going to be a future pain to him because he changed by entire attitude about the service department. he is an incredible asset to Suburban Honda More

I drive out of my way to work with Jeff. When it comes to repairing and maintaining my vehicle, Jeff is the only service rep I trust. Jeff's opinions and recommendations I highly value. repairing and maintaining my vehicle, Jeff is the only service rep I trust. Jeff's opinions and recommendations I highly value. More

Patrick Wilson and Bob Spurgeon were very helpful to me at service. They both provided A+ service! My sensors on my Honda Accord were not working properly. I called Bob on Friday around 5:30 pm, before t at service. They both provided A+ service! My sensors on my Honda Accord were not working properly. I called Bob on Friday around 5:30 pm, before they were closed for the day. I got his voicemail, and left a message, and he called me 2 minutes later and set up an appointment on Monday. When I arrived Monday, Patrick took care of me, and as soon as I got the diagnostic about my car, he explained everything thoroughly. He made sure I got a complementary ride home as they needed a part to be ordered, and were going to be able to get to it the next morning. As soon as the job was done, Patrick called me and even offered to have my car delivered to my house if more convenient for me. I was able to get a ride, and picked up the car in person, and I personally thanked Patrick and Bob in person for their help. Going forward I know that for oil changes, or any other maintenance issues for my car, I will be coming back to Suburban Honda for all my service. They made me feel very important, and my customer experience was top notch! I highly recommend them to anyone! More

Friendly and fair. Cares about the customers and staff. Had an issue with battery and had the team look at it right of way and all the better. Had an issue with battery and had the team look at it right of way and all the better. More

I emailed Mr. Bembas regarding a parts issue and he contacted me right away. He had all my information and resolved the issue in a timely manner. He contacted Honda Care and told me that the part was contacted me right away. He had all my information and resolved the issue in a timely manner. He contacted Honda Care and told me that the part was covered. I appreciated his urgency regarding this matter.😁 Hertha (Penny} Williams More

Unscheduled Service Visit I was visiting relatives in the area and one of the problem indicator lights on my Accord came on. I was facing a 360 mile drive home and was not com I was visiting relatives in the area and one of the problem indicator lights on my Accord came on. I was facing a 360 mile drive home and was not comfortable making the drive, knowing there was an issue. I came in at 8:15 on a Monday morning without an appointment. Your service team fixed the problem and I was back on the road in 20 minutes. This is the fourth Honda I've purchased and I buy Honda because of reliability and because of the great service I receive from my local Honda dealer. You guys reminded me and confirmed why Honda is the brand for me. Thank you. John Maher - Lexington KY More

Another great experience Jesse was able to get my car (and me) in and out quickly once again. This dealership has kept my Honda with over 160,000 miles running like new. Jesse was able to get my car (and me) in and out quickly once again. This dealership has kept my Honda with over 160,000 miles running like new. More

Service Department Could Use Corporate Help I have been going to Suburban Honda to service my vehicles for about 15 years. Back then the service was stellar, but now there is more to be desired. I have been going to Suburban Honda to service my vehicles for about 15 years. Back then the service was stellar, but now there is more to be desired. Sometime over the years they changed policy on not taking appointments for an oil change. It's already bad enough that you sit there for 30-45 minutes when having an appointment, but to be forced to wait hours (potentially) in unnerving. I was told previous to today that no appointments were allowed for an oil change. I showed up today at 4:30pm, hours posted say they close at 6pm, and I got turned away. Luckily, this time I was now allowed to make an appointment for a Saturday (the reason for the 2nd star as opposed to 1 star). If all you are doing is allowing pickups and drop offs for that last hour, then it shouldn't count as an hour of operation. Corporate needs to help these service advisors out by having that information posted - online, on the door, on mailers, etc. They should not have to disappoint potential customers or turn business away. More