Suburban INFINITI of Troy

I wish everyone cold experience the greatest service ever from a car dealership.they make you feel so special.thank again for your good work. from a car dealership.they make you feel so special.thank again for your good work. More

Robert at the service department went above and beyond to take care of my car. Kept me informed of the status. This is what I call exceptional customer service. take care of my car. Kept me informed of the status. This is what I call exceptional customer service. More

Outstanding First class dealership with great sales staff and manager. I had the pleasure of working with Gary and his calm and confident demeanor helped make th First class dealership with great sales staff and manager. I had the pleasure of working with Gary and his calm and confident demeanor helped make the sale! Overall very positive experience. I would recommend this dealership to family and friends. More

great service and timely got me in on the time and day i needed. clean and efficient and very polite. washed my car after service and timely got me in on the time and day i needed. clean and efficient and very polite. washed my car after service More

Great experience, the service dept staff and crew are very professional and extremely knowledgeable. The service writer Ms. Monque from the time I dropped my car off to the time I picked it up Monque kep very professional and extremely knowledgeable. The service writer Ms. Monque from the time I dropped my car off to the time I picked it up Monque kept me updated throughout the process. Great customer service.. More

Confused service I drop my car about 20 days a ago for certain repair it toke 2 days for warranty inspector to gave approval till today my car still sitting there ev I drop my car about 20 days a ago for certain repair it toke 2 days for warranty inspector to gave approval till today my car still sitting there even they didn’t gave car to drive And because I don’t have credit card I’m unable to rent a car and get Reimbursement from my warranty company my son end up to rent car on he’s expenses My car doesn’t need collision repair or engine or transmission replacement or what it need struts shocks replacement, this repair because it take too long should be on dealer cost, I will never go there anymore and I don’t recommended to any customer More

Suburban Infiniti of Troy is an awesome dealership. From the owners of the cafe, Mark in the sales department and the guys and Jeff in the service department. Whenever I bring my car in for service, I am tr the owners of the cafe, Mark in the sales department and the guys and Jeff in the service department. Whenever I bring my car in for service, I am treated like royalty! More

A wonderful experience. I would definitely recommend this dealership. Very professional knowledgeable courteous kind generally concerned about making the customer satisfied. I am a very satisfied customer. dealership. Very professional knowledgeable courteous kind generally concerned about making the customer satisfied. I am a very satisfied customer. More

exceptional service I purchased a certified pre owned Infinity and had the most pleasant car buying experience of my life! The representatives were exceptionally courteo I purchased a certified pre owned Infinity and had the most pleasant car buying experience of my life! The representatives were exceptionally courteous and went above and beyond in all measurable ways! I would recommend consulting with Oleg and Patrick before purchasing your next vehicle! More

Excellent customer service! I appreciate greatly the warm welcome upon arrival at the sales and service department from the first time I walked into the showroom . For the las I appreciate greatly the warm welcome upon arrival at the sales and service department from the first time I walked into the showroom . For the last 20 years that I have purchased or leased cars from all different kinds of dealers Duane Hill was the most professional and curtious dealer that I've ever experienced that went above and beyond to get the car I wanted or any thing concerning my vehicle. Duane always makes me feel like a valued customer even when I'm just getting service on my car he stops by just to say hello and see how things are going with my new car,always. I really appreciated that because some past experience of dealing with other sales consultant at other dealerships were unpleasant. I would always recommend Duane to other people that are interested in purchasing a car from the Troy Infiniti dealerships. Everyone that works there I've observed was professional and curtious as well.Even the waiting room is pleasant. I've been a customer for the last ten years due to the great customer service from everyone. Maya Angelou said "people will forget what you say but will never forget the way you make them feel ".Thank you! More