Suburban INFINITI of Troy

Linda Initially Mark helped us with the Q50 sub. Unlike there sister dealership in novi. I was then referred to Duane who was awesome. Explained all functio Initially Mark helped us with the Q50 sub. Unlike there sister dealership in novi. I was then referred to Duane who was awesome. Explained all functions of the new car and told us to call him with any questions. Linda More

Trust Matters Most I did not purchase my Infinity from Suburban Infinity but you'd never know it by the way I have been treated. Their attentiveness and professionalis I did not purchase my Infinity from Suburban Infinity but you'd never know it by the way I have been treated. Their attentiveness and professionalism is absolutely first class. I love this place. And I bet you will as well. This is the only service department that has advised me not to do something that would only cost money but not add true value. That's why I trust them. And when it comes down to it- that's who we choose to do business with. When we have a choice - we will choose to do business with those we trust. I didn't know anything about Suburban Infinity when I first came in their door but trust is exactly why I keep coming back. Brent Chesney, Troy, Michigan More

Duane went above and beyond! I purchased a 2013 Infiniti from Duane, from the start he was excellent to work with. He give me the time and attention I was looking for. I wasn't su I purchased a 2013 Infiniti from Duane, from the start he was excellent to work with. He give me the time and attention I was looking for. I wasn't sure at first if I wanted to purchase a new vehicle or pre-owned. It didn't seem to matter to him whether I was buying the a new or pre-owned vehicle What I loved is that he give me the same amount of care regardless. He was patient through the whole process. He called when he said that he would with updates, he walked me through all of my options and he even rolled-up his sleeves to ensure that my car was properly detailed before delivery. He did this all with a smile. After I purchased my new vehicle, he sat in my new vehicle with me and walked me through how all of the "bells and whistles" worked. Duane called the very next day to ensure that I was happy with my purchase. I must say I am over the moon pleased with the level of service, time, and attention that Duane give to me. You owe it to yourself to work with Duane. He is a xxxxxxpro! More

Friendly salesmen,caring about customers. A+ Felt welcomed in the dealer, great customer service provided,offers the customer needs. Definitely recommend this dealer. Jesus was a great person to Felt welcomed in the dealer, great customer service provided,offers the customer needs. Definitely recommend this dealer. Jesus was a great person to talk to and understanding the service promos that are current. More

Service was Awesome! I took my Infiniti in for service at Suburban Infiniti of Troy and Gjon was Awesome. There wasn't a long wait and Gjon advised me of what I needed an I took my Infiniti in for service at Suburban Infiniti of Troy and Gjon was Awesome. There wasn't a long wait and Gjon advised me of what I needed and what could wait. He didn't try and oversell services. As a women, this is extremely important. He listened to my concerns and conveyed everything to the mechanic. I had a coupon and he used it making my service even more affordable. I will continue going here for all of ny neefs and would definitely recommend this dealership for service. Gjon Rocks! More

Dan was great! He took care of all me needs helped me out a lot . I would recommend Dan if you need help with getting a new or used car. He took care of all me needs helped me out a lot . I would recommend Dan if you need help with getting a new or used car. More

Hassle free buying experience Purchased Hyundai sonata at this dealership. Dan gave all his ears and very helpful answering my questions thoroughly. He is also super friendly and Purchased Hyundai sonata at this dealership. Dan gave all his ears and very helpful answering my questions thoroughly. He is also super friendly and made the whole buying process a smooth ride from the beginning. Over all I am very pleased with their customer service and would highly recommend to all my friends. More

VERY Helpful! BEST experience ever buying a car! Dan at Suburban Infiniti of Troy was extremely helpful, courteous and straight-forward. He made sure that I found e BEST experience ever buying a car! Dan at Suburban Infiniti of Troy was extremely helpful, courteous and straight-forward. He made sure that I found exactly what I was looking for in a used vehicle for right around my price range. He also made sure that i was able to get a loan, even with no credit! He also made sure that i left with my car washed, freshly detailed, free trial to xm radio, as well as a full tank of gas. I will definitely be coming here again with other family members. More

Excellent sales and service Suburban Infiniti made buying my car a easy, stress free and wonderful experience. The entire staff is very friendly and accommodating. I would highly Suburban Infiniti made buying my car a easy, stress free and wonderful experience. The entire staff is very friendly and accommodating. I would highly recommend this dealership. My salesman Dan Stroinski was great. Very knowledgeable and genuine. I felt at ease with the entire deal from beginning to end. Their loan specialist was also very knowledgeable and very thorough. What a great dealership! More

New to Infiniti Brand I was new to the Infiniti brand and was not sure what it was all about. I was in to select a SUV for my wife. After submitting an internet request, I was new to the Infiniti brand and was not sure what it was all about. I was in to select a SUV for my wife. After submitting an internet request, I was contacted the next day (Monday) and set an appointment where I met Duane Hill in sales. He explained a lot about the brand, took me on a guided test drive with QX50 and was very responsive to my questions. Returned later that night with my wife, Duane repeated the process and after very little negotiation, we agreed to terms and took delivery. Process could not have been smoother. I would definitely recommend Suburban Infiniti of Troy to do business and especially Duane Hill in the sales department. More